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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 241st among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
We bought tickets through their site for the U2 concert last night in Tampa. The map location & descriptions stated they were in a suite. The day before the concert we received a FedEx with a $25 MasterCard debit card. No instructions or explanation. We called them to find out about our tickets & they said the debit card was our ticket entry. We were very skeptical, but they assured us there would be no problem. Needless to say, we weren't able to enter the stadium & were told by the ticket office we would have to go in as general admission & stand on the ground floor... which is significantly cheaper seating than what we paid. My husband & I were on our phones for over an hour with SeatGeek trying to get the ticket issue resolved. We missed the entire first opening of One Republic by the time they finally provided us with comparable tickets to what we paid. They repeatedly tried to give us cheaper seats than the value of what we paid. Very frustrating & irritating start to what should have been a great evening. Do not purchase tickets from them! Go to StubHub or another more reliable resaler.
I purchased some raptors tickets for me and my friend. It was easy and simple and gave me a great deal. Only complaint, I can't access Canadian Dollars.
On 10 January 2020 I purchased tickets to a concert scheduled for 7 February 2020. I received several emails stating that my purchase was "confirmed" and that the tickets would be delivered via the App the day prior to the show. When I opened the App, the confirmed tickets were identified in the tickets portion of the App.
On the day of the show, 7 February at 5:55pm, 2 hours prior to the start while I was at the venue, I received a phone call from SeatGeek that I did not hear. They left a voice mail and followed up with an email stating that the tickets were not released, but I would be reimbursed 120%. This really serves little purpose 2 hours prior to the start of the show while you are at the venue standing in line.
I called SeatGeek to try and understand what was happening and I was placed on hold for 17 minutes. When the representative came back on I asked to speak to a manager. I was placed on hold again for another 22 minutes before being told they were closing for the night and could not assist. The representative promised to have a manager call me the next day. No one ever called. It is now 5 days post incident and I have yet to speak to anyone or receive my refund.
In conclusion, my tickets are pulled 2 hours before the start of the show, customer service does not follow through with the promise to get a manager, no one calls the next day, or at all. There are too many other options for tickets. SeatGeek should not be one of them.
Buyer Beware.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received my tickets with no problem and liked having such a wide choice for the concert. Great seats too!
Went to the concert! Second row, no problem!
Hi Anne,
Thanks for the kind words! Glad you had a smooth ticket-buying experience and that you enjoyed your second row seats at the concert!
I love it shows which seats are still are available and how they are colored. Transaction was easy and tickets arrived fast by e-mail and through the app.
I thought I already bought a ticket but the next day I received a mail telling me the ticket was not available. I believe they can do better by accepting or rejecting sales of ticket without delay.
Easy and a great way to get tickets, No problem at all. Good price and good seats! Very good and East website that i would like to recommend when you are gonna purchase tickets. Very safe aswell
It was very easy to make the transaction! The only thing I couldnt figure out was how to pick an exact seat in the row I wanted. That would have put the experience over the top! :)
Seat I was sold had a very obstructed view with no disclosure from SeatGeek. Could see less than half of the court at best to none of the court at times. Horrible experience.
Only one ticket scanned. The other ticket couldn't be read. Had to wait in line for an hour to get the situation resolved. Probably won't use Seatgeek again
Hey Joshua, thanks for sharing your feedback. It looks like this is the first report we've gotten of anything not working with your tickets, and we definitely want to get some more information about what happened here and make sure this is resolved fairly for you. We'll be sending you an email and investigating this with you, so please check your inbox so we can get this worked out. Thank you for letting us know about this!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I was able to pick up tickets less than a couple of hours before game time -- great options and was able to select tickets that were great value to watch games with my sons.
Easy to scan in no worries or troubles. It was great since it was my kids first game ever and taking family last min nd being to purchase and find affordable seats was great
Compares tickets from multiple places. Love the grading system it uses to tell you how good of a value it is. Quick and simple to purchase tickets once you find the one you want
I recently used SeatGeek for an NC State Basketball game. I bought the tickets the day of the game. The process was very easy and stress free. Would definitely use again.
I will not go anywhere else to buy tickets. From the seat selection to the checkout process, including accepting promo codes, this is the website to use for secondary market tickets
I bought Super Bowl LIII tickets from SeatGeek and wanted to sell them AT FACE VALUE from the SeatGeek website as they lead you to believe that you can. The first smack in the face was that you could not resell Super Bowl tickets on SeatGeek. The second smack in the face was that you could not pick up your own tickets until the day before the event. The third smack in the face was that you could not be given your section or seat number until further notice. In other words, you're screwed. One customer service representative actually expressed empathy for the situation while another, in so many words said, 'we got our money so you are SOL. This information is clearly posted on a site separate from where you purchased your tickets.' I say technically correct, BUT THE WRONG THING TO DO! Needless to say, I will NEVER, EVER purchase tickets from SeatGeek again. And I will go out of my way to share my miserable experience with SeatGeek with anyone who cares to listen until the day I die.
I bought tickets months ahead of time and two days before the concert Seat Geek invalidated my tickets. I paid over $600 and had big plans. Do not use Seat Geek
Hello James. First and foremost, we absolutely want to apologize for this. Please know that SeatGeek does not have the ability to invalidate tickets. When sellers run into any issues with tickets they've sold, they're required to let us know and either offer replacement tickets or a refund to the buyer for the full price of the order and then some. We whole-heartedly understand that when you purchase tickets, you expect to receive the tickets you purchased, and that of course is always our intention. Due to the natural volatility of the ticket market, sellers do sometimes run into problems with the validity of tickets they'd sold, which is why we have our Buyer and Seller Guarantees in place. That being said, I do see that our team was able to source you some upgraded replacements for you for this order. Again, we sincerely are sorry for the trouble. Please feel free to reach out to us if you'd like any further information about the order.
Found out U2 was playing in a city I was in for work travel and decided to go on a whim! Finding the best deal was easy! Purchasing tickets was straightforward.
It was just ok
The quantity of tickets were sort of assumed and had to go through an extra step of figuring out why it was assuming multiple tickets are required
Hi Sunil,
Thank you for reaching out. Truly sorry for any initial confusion with the ticketing purchasing process. Kindly note, here at SeatGeek we're a marketplace, so there are many sellers/partners who seller through our site. I see that you were looking for a quantity of 7 days. In order to narrow it down, you'd have to select the 'quantity' option about the ticket option in the main bar.
Again, sorry for any confusion. If you have anymore questions regarding the buying process, feel free to reach out to us anytime at hi@seatgeek.com.
Stay Safe,
CX Team at SeatGeek
Like the fact I can show prices with fees, or without, depending on what I am looking for. Also like the detail you can zoom into for row and seat numbers
Great seats for the Lion King! Affordable! Thank you of a once in a Life time experience. It was the first for my family to attend a Broadway show in NYC.
This is public service announcement for anyone who is thinking about buying tickets for an event. Do NOT use #SeatGeak to purchase your tickets! I bought tix for the NCAA tournament back in Novemeber 2015 and today (3/14/16) they refunded my money and told me that the post on their website was wrong and they don't have any tickets to the NCAA tournament. So for months I thought I'd be going to the sweet 16 and Elite 8 and now I have nothing. Please do not use this website, I don't want anyone to be sad like I am now. Only good thing is that I got my money refunded.
Hi Jamie, thank you for your feedback and we apologize for the frustration and disappointment that this issue has caused. SeatGeek is a ticket search engine and we list tickets from hundreds of ticket vendors. We'd love to know more about the interaction you had with the vendor you purchased from and provide them this feedback about your order from them, as well. Please, please email us at hi@seatgeek.com so that we can take a closer look at what happened.
This is the worst place to buy tickets from, the costumer service is really bad, won't solve a problem at all. Only bad experiences with them so do yourself a favor and go buy somewhere else.
I thought the whole deal was that there were no fees and that ticket price was as advertised but my last purchase i had processing fees. Not the end of the world but a broken promise none the less
Hey Alexandros, thanks for sharing your feedback with us!
Like most ticket marketplaces, SeatGeek does need to have fees. We’re really sorry if that wasn’t communicated clearly to you, and if there was someplace you were specifically told we didn’t have fees, we’d like to know where so that we can make sure the right information is out there!
Our fees can vary based on the seller, but are usually a single 20% fee on the entire transaction (no hiding fees by charging some to the seller, some to the buyer, etc.) We find that this amount is pretty standard for the industry, and also just about right for supporting all the great services that we think make SeatGeek the best ticket experience out there.
That said, if you’re someone that wants to know what you’re paying right off the bat, we absolutely support that. If you’re using our website, there’s a dropdown on the top-left of each event page that you can change to say “Prices with fees”, and you won’t be caught by surprise ever again. This option is on the iOS and Android app too - from any event page, just click “Filters” and toggle the “Show prices with fees included” option.
I hope this helps to clear things up. We hope your experience with us has been otherwise smooth, and if there’s anything else you feel we should be doing to improve our offerings, please don’t hesitate to let us know!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I checked three other sites and SeatGeek had the best pricing for the same seats. Service was great and fast. I will always use SeatGeek from now on when searching around for NBA tickets.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi William,
Truly sorry about your initial experience here. However, I do see that we were able to speak to you via phone and get this all straightened out. We truly hope that helped.
We appreciate you being a valued SeatGeek customer, and hope to see again soon in the future. If you need anything, kindly reach out to us at hi@seatgeek.com.
Stay safe,
CX Team at SeatGeek