SeatGeek

A ticket for an event was purchased and provided by SeatGeek that was not a valid form of entry to the event. Their Buyer Guarantee clearly states "Your tickets will provide valid entry to the event" and "If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund." SeatGeek was contacted immediately when the ticket arrived and was discovered to not be useable. The wristband came tightened to the point that it is not wearable and the design of the clasp is such that it is impossible to loosen once it is tightened. I waited on hold for a collective 4 hours, was hung up on and given the runaround for one week until they told me they would not offer a refund for their mistake nor provide a valid replacement ticket to the event. This business practice is nothing short of a scam. They do not honor their Buyer Guarantee and do not care about their customers, their time or their money.

I missed three innings of the game in a huge debacle due to not printing out my tickets beforehand (it's 2018 most people don't even own printers anymore). After waiting in a long line only to be rejected I had to go to the ticket box to confirm my tickets who also rejected them and made me walk to a FedEx to print my tickets out. Once I reached the FedEx it took another 20 min just to figure out with help how to print the tickets from a phone. Every time I send the tickets to someone else they had to create their own account just to view the tickets. Very bad UX and extremely frustrating when trying to piece things together. I'll never buy off SeatGeek again.

The easiest user-friendly app to buy tickets! Effortless! I say this because after using another app I was burned into thinking I had a ticket and was forced at the last minute to go across the street before gametime and buy a paper ticket on top of being charged by the other online company for the ticket that never appeared. So now I have to call them and try to get my money back

Customer service is HORRIBLE! Bought tickets to an event that was canceled. Instead of getting my money back seat geek went the refund route. The amount of the refund was enough to pay for another event and still have a bal. I've been trying to get in contact with an actual person can help me out and explain where the the rest of the refund go and why I can't use the remaining bal credit for another ticket?

Horrible customer service with no accountability. I followed all of the rules and they won't provide me my refund. I have all the emails to prove that I did exactly what they asked. This company is actually stealing from its customers. Unbelievable they can get away with this.

I gave them one star because 100 pounds of is not available. I bought US Open tickets in May for September 2023. The tickets were never transferred to my account. I was told it will show up and it never did. I asked for a refund and they refused because "the tickets will eventually show up". They never did. My credit card company refunded my money because they understand that if you take someone's money and don't give them the goods they paid for then that is stealing. I will never use SeatGeek again.

I had a bit of an issue with a double purchase and I was stuck with two sets of four tickets to a game the me xt day. After reading some less than stellar reviews, I relisted the four unwanted tickets back on the site. I now realize that those negative reviews must've came from people that didn't reach out to SeatGeek my first email to them was answered promptly. They offered me a full refund or to keep the extra tickets at half price. One of the tickets I relisted was sold and I was worried that this would void my return. Not the case. They still offered full refund on the three tickets. Both Rob and Roxanne were more than helpful and I will continue to use SeatGeek for all my ticket needs.

You have to have the SG app, otherwise you won't be able to download your ticket.
That was unfortunate because that's how I missed the first 30 minutes of the game.

As someone who is not American and has never been to a football game before, the beginning is the most interesting part.

I tried repeatedly to download the app but it didn't work out. There was no other way to get the ticket. So I had to go to the box office at the stadium. That took forever.
I'm very disappointed and I'm angry at SeatGeek.

Bought a ticket to a college football game and I never received my ticket. Still waiting on SeatGeek to reply to my messages and refund me. There's a lot of terrible companies out there but this brings it to a new low. Very disappointed in this company. I would like to know how they get away with stealing peoples money?

I sold a pair of tickets on friday and still have not gotten the funds added to my account, Ive tried calling and tried troubleshooting all the ways listed for me but still have no solution. I just want my $ and dont know if Ill ever get it

The experience you brought to my life will never be replaced. Went to Kings Stanley Cup game and so much more. One of the best app and website to use to purchase games. Anyhow, just want to give a big shout out to your customer service especially a person named David. Give the man a raise! You guys are awesome!

Typed in Twins vs Indians to purchase Opening Day tickets. Instead of those coming up the August 8, came up. Immediately, we realized the mistake, but where advised that the transaction could not be stopped. Now we have to wait until 8/5, for the tickets to be released, and sell them back. Hopefully! A hassle that we do not need!

Bought Austin F1 tickets from their site and turns out to be fake. Now they won't take any responsibility or refund. It was ~$300 per ticket. Now out of $1000+ and no body to go and ask?
Their buyer guarantee is false and this simply is a fraud company!

At Yankee Stadium I purchased 2 e-tickets and then was led around a host of locations because they would not let me enter the stadium with the e-tickets on my phone. They also would not simply print them out for me. I had to go across the street and pay a shop owner $5 per ticket to have my tickets I purchased printed so I could enter the stadium. It seemed like a needless hassle and caused me to miss the first part of the game. Until I opened the e-tickets I received no indication this would be a problem.

Stay away from Seat Geek. They engage in dishonest, shady and non-transparent business practices. I purchased for 4 tickets for an NBA game which we were planning to attend for our upcoming trip to Orlando. However, our plans changed and we can no longer go to the game. I contacted SeatGeek within 24 hours of purchase to cancel our tickets and request a refund and at this point there are still 13 days to the game. In all fairness, their FAQ section states that refunds may not be possible. What I don't understand is that Seat Geek claims to be the seller when you purchase the tickets but when I contacted their customer service I was told that the ticket was sold by a "Fellow fan that used SeatGeek Marketplace"! They claim to be transparent but why hide who the actual seller is? When you are in a marketplace website such as Ebay, Amazon or Etsy, you clearly know who the seller is. However, that is not the case with SeatGeek. Instead, they like to lie about it!

This company cares more about their ticket brokers than their customers. If the broker screws up your ticket delivery do not expect seatgeek to help you out. They will hold you responsible for the financial burden instead of making the broker responsible for their mistakes. Does not matter how many times you call or email them in the end you will just lose your $500 dollars or however much you spent.

Good experience all around. The site was easy to use and the prices seemed in line with other sites I checked. However, I selected tickets, entered all of my information and then when I went to press purchase, I was prompted that the prices rose. I can appreciate a spike in ticket prices, but if you lock in tickets, the price should stay consistent while you're paying for them. It left me wondering if I had actually been charged the new price, or if I purchased the tickets at all... and then was worried I was purchasing a second set of tickets. Very confusing for the customer

In the process of making a purchase their website froze, I backed out of the site and purchased from another site I am more familiar with. Bought the only two tickets on the same row that these clowns ended up charging me for. Asked for a credit within minutes of the error and they have refused. Not sure how they can sell me tickets for seats I already purchased. Stay tuned!

Easily found good seats at a good price. Even sold extra tickets easily.
An improvement would be a refund option if someone has bought the tickets and no longer needs them within a certain time frame. The original posting should just go back up. It is possible that someone could be stuck with extra tickets and lose money. Otherwise a good experience.

I purchased tickets through seatgeek in April for a concert at Red Rocks in July. A week before the concert, I still had no tickets in my account, and proceeded to send them numerous emails including screenshots of my account. I was finally told that the seller had 2 hours prior to the concert to produce the tickets. So 2 hours prior to the concert, I repeatedly asked for a refund, which I didn't get. At one hour 45 minutes before concert, the tickets were finally there. Extremely stressful! We'd flown to Colorado for this concert, and missed part of the show because the promised tickets were not there. I'm requesting a full refund. Ineffective customer service.

Worst customer experience ever! No direct # to call to talk to anybody! Have to communicate via chat or email and there are a bunch of idiots that work there that are no help at all! I wanted to exchange my tickets for another date due to Hurricane Ian and takes 3 days for them to look at it only not accommodate!

We missed the VIP area completely after booking tickets that were supposed to include them. We reached out 4 days before the event to say we had received nothing indicating how to access VIP area. They didn't get is instructions until day of. When we arrived at event we were not on the list and had to argue with a manager for 20 minutes before she told us she found our tickets but the VIP area was closing in 15 min and we could not enter.

I bought 2 tickets with a face value of $64 ($32 each). The price listed was $128 ($59 each)-fine…but THEN they added another $40 more in service fees! I knew the Section & row but didn't even the seat numbers until they sent the tickets the day before the game. I felt completely taken advantage of!