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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Got a great deal on some MLB tickets, no hassle! I will absolutely use SeatGeek next time I need tickets.
Easy and the seats were good - but I think tix should be cheaper esp when so many are left available
Tickets were purchased and everything went seamlessly. The only negative thing is that Diamondbacks lost!
Love this app and the easy to use interface. However we couldn't order food from our seats. Keep it up
Transaction is always smooth and easy, only wish they pointed out obstructed view seats at Fenway though.
Saw Aerosmith in Vegas the show was beyond great! Took a chance got tixs. No regrets! So easy to use
Had a great time at the game and Ticket process couldn't have been easier. Really love using SeatGeek, it makes buying tickets so easy.
SeatGeak is the easiest site to use with honest charges shown at time of decision making not purchase.
Had my e ticket within a couple of minutes. No problam with check in at gate. Enjoyed the game. Great seats. Will order again thru your service
I really liked using Seat Geek. Simple and cheaper. Also had great selection of seats! Couldn't ask for better
Site is good. Does it's job but wasn't what I expected. Stubhub has similar tickets for cheaper and they show you the view. No secret taxes
Hi Christian,
We strive to always be comparable if not beat the pricing you see on other platforms. We even strive to be more transparent then many other platforms, by allowing you to search for tickets while seeing feeds included. When you enable that you will see the full price of the ticket including any taxes and fees, which is something many platforms don't have.
For the future, please know that we do price match. Meaning if you find the same tickets on another platform for cheaper, you can send us a screen cap and we will meet that price!
It was an efficient easy and practical wayDtill waiting for the d day to see if all will be ok when handing in electronic tickets etc...
Have not received first 4 tickets ordered on Dec. 13th... did receive the second order of 2 at a later date though ticketmaster
Honestly one of the most upfront and honest companies for tickets I've ever dealt with I will never use anyone else but seekgeek
Found front row club level for a threat price!
Used seat geak before and now is my go to ticket source.
First time actually sitting so close to the field and 1st base was a perfect price for these seats wasn't expensive at all
I have been using SeatGeek for a little over a year and it has been great. Unfortunately, after my last experience, I have deleted your app and will start using your competition.
The ticket I was sold was invalid. That is not the reason I am frustrated with your service. To me you learn more about a company when something goes wrong then you do when things are going right. I was super disappointed with the hold time to get to someone. I am at the event and had to wait almost 40 minutes from start to finish. That made me miss a portion of the event I was trying to attend. The options of 120% refund or a comparable seat are nice on paper, but in action, they were not satisfactory. Once you add up travel and parking the 120% wouldn't equal what I paid in whole and the "comparable" seat wasn't the same experience I was expecting. I'm sure the price was comparable to the invalid ticket, but from a fans perspective, it was a ticket I wouldn't have purchased.
On top of that, I had one of your reps reach out to me on twitter because I posted my frustration on the site. They asked me what happened and replayed with a stock answer that proved either a) it didn't really matter or b) they didn't care. It was filled with excuses for why it happened and made it sound that this is part of the risk of doing business with you.
I'm bummed by this experience because I like the ease of use with your app and website. But because of this experience, I can't trust you to have a great experience at a game if I was to ever buy tickets from you again.
I hope you can use thing information for training and to improve the experience for future customers.
It was really fast and quick and a very good deal I'm very happy and I can't wait to enjoy the show in August
I purchased tickets Sept. 11th for an LSU game on Oct. 5th. At 11am. My tickets weren't released to me until 8:35am on Oct. 5th. I requested a refund at 7am and 9am with no response. This stadium is located 2 hours from my home. I could have only made it on time to the game with absolutely no traffic but with an LSU game in Baton Rouge traffic I would have never made it. I told the tech that when we discussed the issue on Oct. 4th and was worried I wouldn't have my tickets in time. She said that I would be covered my a guarantee and not to worry. I would have never made the game in time due to my tickets being released to me so late. My request for a refund at 7am and 9am by message through Seat Geek app were ignored. I was told I am not getting a refund also over the phone around 5pm today because the event already passed but I requested a refund twice before the event happened. This is absolutely wrong. I will never do business with a shady company like this again! I will dispute this charge and I have all emails documented and the 5pm call recorded.
**Note the times from chat are wrong. That is what Seat Geek sent me! Real times are as shown next to actual emails.
With seller fee I paid only 2$ less than if I would have purchased at ballpark
I will be more diligent in the future about the deals
Seats were good
I haven't had a bad time at any game that I have gotten tickets too. In fact the Pelicans and Saints haven't lost a game since I switched to SeatGeek
Seat Geek was very helpful and I will continue to use it for all the events that I attend, time and time again
Ticket didn't work. They STOLE our money. My daughter drove 10 hours on I95 In traffic and ticket didn't work
Trust the 1-star reviews, not SeatGeek
I placed an order on 12/22/2022 for two very expensive tickets to a Rangers/Tampa hocky game.
I received a confirmation an an email that the tickets would be delivered with 24-48 hours of the event.
The tickets never arrived so I called SeatGeek and was todl the reason I ddid nto get tickets was my credit card was declined.
I called my credit card company and was tols the charge WAS authorized but 12 minutes after a cedit was issued by SeatGeek.
When I called SeatGeek with this infor they told me the truth. They were unable to purchase the tickets they advertised and sold from thier supplier sos they issued a refund.
I get it, things like this can happen. The problem is that they never told me. All they told me is not to worry, because my tickets would come 24-48 hours before the event.
As a result, I now needed to purchase tickets last minute, the day before the event. Prices were now much higher and the selection was very poor.
SeatGeek NEVER told me they had to cancel the order. They lied when i asked why my tickets did not show up, trying to make it to be something that was my fault.
Considering taht buying tickets which will nto be delivered until the day before the event I strongle suggest anyone considering SeatGeek find another ticket supplier.
Horrible experience. No willingness to make things right. Outright lies to cover up thier incompetence.
Tip for consumers:
Avoid SeatGeek!
Trust the 1-star reviews, not SeatGeek
I placed an order on 12/22/2022 for two very expensive tickets to a Rangers/Tampa hocky game.
I received a confirmation an an email that the tickets would be delivered with 24-48 hours of the event.
The tickets never arrived so I called SeatGeek and was todl the reason I ddid nto get tickets was my credit card was declined.
I called my credit card company and was tols the charge WAS authorized but 12 minutes after a cedit was i
Products used:
Tickets, but they never delivered as promissed.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Joey,
Glad you have a mostly great time using our service. Our knowledge of obstructed views comes from the tickets, so if Fenway doesn't feel it is obstructed then they don't put that on the ticket and it doesn't end up noted on our end. That said you are not the first person to mention this and our team is aware and looking at possible solutions to keep our service getting better.
Warm Regards,
SeatGeek CX Team