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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I've been using SeatGeek to purchase event tickets to for ~4 years and I've never not been satisfied with my experience
Have used site several times this season for Cardinal Tickets! Site easy to use and price is best I have found for NFL tickets
The August 2020 Dead & Company concert in Boston was cancelled not postponed.
After several requests I cant get a refund, I cant even get a response.
SeatGeek is very easy use, and perfect for all my even needs, I will continue to use and refer to everyone I know.
I love that SeatGeek charges less fees than the other sites! I got the tix right away and didnt even have to print them to use them.
I was looking at a parking pass in the NEW Seatgeek app on my phone but the $56 price was a complete ripoff so I went to the Mets website and purchased a pass directly from them using my PC.
Later that evening I checked my email and was shocked to see an email from SeatGeek confirming my purchase of a parking pass!
Order# 6P2-5MMV7Z9
Not sure what the heck happened but I DID NOT authorize this purchase. I emailed customer service and an agent by the name of JARVEY told me he could issue me a $55 promo code once I agreed to not use/resell the tickets in an email which I did.
And THAT is where ALL communication ended. I HAD been fully willing to accept a promo-code instead of a refund but at this point I've had it and will be leaving the disputed charge in place.
This isn't the first problem I've had with SeatGeek but it WILL be the last! They will never see another dime of my hard-earned money and I was stupid to give them another chance!
Again DO NOT buy anything from these folks... the slightest problem and you'll be out in the cold unable to actually reach anyone competent that can help.
Tip for consumers:
DON'T DO IT!
If everything goes fine you may be okay BUT the SLIGHTEST problem requiring actual brain-equipped human help and you will be ON YOUR OWN.
Don't learn the hard way like I did.
Products used:
I filed a dispute with my bank and was refunded my purchase price.
Always find the tickets I want at a reasonable price I get the seats I want and section without any problem
Was directed to SeatGeek and ticket price range and paid delivered to Email and print would recommend and will use again
I bought ticket seat geek on I went to the concert The ticket will not work so I have to go to the ticket booth and by another ticket
Hi there James, we just wanted to follow up and ensure you're aware our team is currently looking into this issue! Thank you again for bringing this to our attention. As soon as we've completed the investigation, we'll follow up regarding your refund for this order.
I like how seat geek app syncs to my Sounders app so i can access my purchased tickets on the app as well as ease of use is good
Thank u. The convinience of getting tickets to any event at reasonable prices and easy access to the tickets immidiately.
Easy to navigate seats and recieve tickets electrinically and print if needed. Great notifications and confirmations.
Very Dissapointed. Took my money out my account and cancelled 4 separate orders of mine... THE PHONE NUMBER YOU HANG UPSOUND AND NO REFUND!
No TICKETS... NO REFUND!
I bought tickets on SeatGeek through a recommendation of a friend. My niece and I got to the Hillsong concert in Miami, but we couldn't get in. The tickets when scanned kept coming up with a big x with the word refunded! We were then directed to the box office and they refused to help. They said it was a third party dealer and if the ticket is saying refunded then and we weren't the names on the ticket we need to call the people who originally bought the ticket and figure it out with them! What?! I had no intention of losing my money so we went to another entrance and explained what was going on! Thank God that these workers had compassion. They told us that it wasn't working, and this tends to happen with many third party scans, but we could go in and see if the seats were actually open. If they were, they told us to stay and if not it's an open venue with lawn space too so we could still just find another spot and stay! We went to the assigned seats and guess what! Two people were already sitting there! We compared tickets and both sets of tickets had exactly the same section, row and seats! Since we were all standing at the time, the other two ticket holders invited us to stay until we had to sit. Eventually, they helped us find two other unused seats just in front of "our" seats and we were able to enjoy the concert... NO THANKS TO SEATGEEK! However, because of kind, Christian people and answered prayers this fiasco did work out! Otherwise, I would have lost money on 2 tickets and missed a concert that I was really looking forward to see! Terrible SeatGeek experience! I would not recommend using this site!
Lynnel, we are so grateful that you took time to write this review and we apologize that you had a negative experience. We work hard to eliminate this issue from happening to our customers and we definitely let you down here. Please email us at hi@seatgeek.com so that we can make things right.
Couldn't access tix. Ended up buying new ones from the box office. Please go $#*! yourself for requiring 100 characters.
I heard about seat geek on YOUTUBE! Good thing you advertise with David. I will always Seat geek if I can get promo codes
We had a choice of many options, and purchased great seats - thank you for making it easy peasy lemon squeezey!
Tickets were exactly as advertised. Glad I was able to attend the event. Probably would not have gone if it wasn't for SeetGeek!
My tickets were $90 through SeatGeek and today I logged into the University of Michigan website and could have gotten a pair for $46.
Hi Kurt, thanks for reaching out. Secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, too. On the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value. Good news is you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out.
While we usually have some of the lowest-priced tickets on the web, like with any other purchase, sometimes there will be lower priced options available, especially if the box office still has tickets for sale.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
After having no luck on TicketMaster as usual, I found killer front row seats on SeatGeek at a reasonable price. I'm VERY HAPPY!
I am an old guy not very familiarized with IT and found out SeatGeek a Great and easy service to get baseball tickets.
No REFUNDS - whatsoever. Period.
Though their site boasts several times - 'Ticket returns without the nonsense.' and 'Returnable until (3 days before event) Return your tickets for no extra cost. No questions asked.'
Suspiciously sounds like you get your money back - right? Wrong.
What they don't tell you (though SeatGeek love to repeat over and over after you have an issue) is it is in the 'terms'.
I bought 2 tickets yesterday and need two more. The response from customer service was 'hmmm'. Apparently that was an unusual request at a ticket seller! The procedure took forever, involved setting up accounts with Ticketmaster, swapping, transferring, all very confusing. It was then I realized a refund was off the table. Now, I didn't want to do any business with them, at all for conning me. I asked to speak to a rep and they told me 24-48 hours before someone could contact me. The show I am trying to get tickets for could be sold out by then, or prices increased. I called their bull on the 24-48 hour and woe and behold, I suddenly get told I will be transferred. My rep was Christian. The case is still pending...
UPDATE:
After 3 days of calling, chatting and sending emails I finally got to speak to a supervisor. Literally spent hours on the phone. I'd hate to work for SeatGeek as all supervisors seem to be in very 'important' meetings 24 hours a day and don't have time to address my issue! Seriously.
After all was said and done, they offered me a pitiful $20 toward my $900 worth of ticket purchases for inconvenience.
The Final Kicker - As I was searching through my emails for SeatGeek correspondence (regarding this case) I came across a three year old email. Back then I had purchased tickets from SeatGeek and they screwed me on the seat location. I was literally at the back row, far corner with a pillar in front of me. The seats were not allocated when I bought them and were supposed to be in one of several sections with great views. They lied then and I vowed never to use them again, but completely forgot. Arggggg. Being screwed twice proves they are a horrible company. Beware. Go elsewhere.
I am contacting their CEO. He is either privy and complicit or - I hope would be horrified to hear what is going on in his ranks - and do something about it.
Tip for consumers:
People say - read the fine print. While that is good advice I say, a company that operates so shady it disguises its no refund policy, (burying it on a final page or available only in the terms) should be a company people avoid and not do business with at all. Honest companies don't have to send their disgruntled customers to their terms and conditions to prove they are right; they are honest and have good honorable customer service.
Products used:
Ticket purchasing for a concert.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Richard,
Thank you for the feedback. Apologies for any frustration with your order. We'd love to look into this for you further.
Can you kindly confirm your order number or email address associated with your order?
Looking forward,
CX Team at SeatGeek