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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Seemed to have the best deal or cheapest fees out of other ticket sites. Very fast and easy to use.
Seat Geek is a very easy app to get tickets. Used it a few times & so far... No problems
Timing and patience is key, but I always find a great deal on awesome seats for the Angels games I want to go to. THANK YOU Seat Geek!
It doesn't get much better than watching UVA play basketball and SeatGeek made the ticket purchase easy and affordable.
This site is a scam. They wont answer calls or respond to emails. Lets file a class action lawsuit.
Easy to use app. I always use SeatGeek first whenever I need last minute Portland Timbers tickets. #RCTID
I wish they had a seat preview like SD Padres does so I could see what the view from my seats woyld be.
I purchased tickets to Lakers@ Heat in Miami on Sunday. The seller canceled the ticket and I was forced to purchase inferior seats.
My email account got hacked, so I lost every email in my inbox and trash folders. Unfortunately, this included my tickets purchased through seatgeek.
Unlike every other ticket provider, seatgeek does not give you access to your tickets on their website. They'll send you an email with your tickets and that's that. This is where everything went wrong.
At 8:30 in the morning ON THE DAY OF THE EVENT I HAD TICKETS FOR, I emailed seatgeek asking them to re-send my tickets. I went through all the extra info they needed to screen me, etc. By 2pm I hadn't heard anything, so I reached out again---PLEASE NOTE, THERE IS NO WAY TO CALL THEM, EITHER---THIS IS BY DESIGN, I'M SURE.
They emailed me back at 3pm and said they had to reach out to the vendor I bought my tickets from, and would be in touch.
Well, the event I was going to started in a few hours so time was short. And it sure as hell wasn't a priority to seatgeek.
Finally, at 6:30pm I got tired of waiting and ordered the same tickets for the same event through StubHub.
And Stubhub emailed me my tickets, but also kept them available to me on their website.
For some STUPID, RIDICULOUS REASON, seatgeek doesn't do that.
It ended up costing me an additional $175 to buy the same seats from another ticket agency.
I *will never* use seatgeek again.
Tip for consumers:
DO
NOT
USE
SEATGEEK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Products used:
Ended up going with Stubhub---b/c they are reliable.
Quick and fast I bought tickets for a basketball game it was quick I didnt struggle and I was really really easy
I bought tickets game day and got great seats at a reasonable price to Canucks - Lightning. Took NHL newbies.
Love the fact that I can see where I will sit and the prices for that area
Good job with the app
Always recommend it to people
Saved me $40 for 2 seats vs Stubhub in the same exact section and 2 rows better.
Didn't have to print my tickets at home like the app said, just scanned from my phone.
Always an easy experience with Seat Geek! Watch the Sears I want and buy on the fly.
SeatGeek made it easy to book, understand the full cost and use and I would highly recommend SeatGeek to others.
This was the first time I'd used SeatGeek outside of Sounders games and it was fast, painless and the tickets were cheaper than on other services.
DON'T BUY FROM SEATGEEK - NO CUSTOMER SERVICE AND NO HELP GETTING BACK MONEY FROM ORDERS - WHEN ACCIDENTLY PURCHASED. YOU ARE ON YOUR OWN.
Excellent service, very easy process. Appreciate the follow up to make sure the tickets get sent.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
