SeatGeek

I Purchased tickets for the Beyonce Formation Tour at Metlife stadium. Reading the reviews I was extremely nervous about my purchase. My tickets were delivered via fedex way before the concert date. My tickets were scanned and I walked in and enjoyed the show. I will definitely use again.

The one thing that makes me nervous about resale tickets is the delay that often occurs between the time you purchase your tickets and the time you receive your tickets.

Typically, I've found it takes a couple hours to receive tickets, but on this occasion, I had to contact SeatGeek support because I hadn't gotten notified that the tickets were ready to be accessed up until almost an hour before first pitch.

I was afraid to leave for the game without the tickets, so I had to wait until support contacted the seller and fixed the issue. They did a great job resolving the problem, and maybe it was my fault for not contacting them sooner, but I was frustrated that this experience wasn't as smooth or painless as I've come to expect.

I still think SeatGeek deserves four stars for pricing, availability and customer service, but this delay was stressful.

First time user. Bought baseball tickets for a group & ended up with one extra ticket. Reposted it for sale with just a couple of clicks & sold it in a very short time. Best designed ticket site I've used!

Way overpriced tickets. Found better seats for less money on a different site. Got scammed out of my money cuz they said it was easy return. All they give you is a promo code for the same amount that you have to use on the site!

I received a promo code for an event that was rescheduled that I couldn't attend. I spent $69 out of $602 and SeatGeek is refusing to give me my money until after the $69 event takes place in August. So basically the company is refusing to give me $530 of MY money until August. I recommend NO ONE use this company. They make it sound like they are all about the customer...they are not. They only care about money and how they can swindle it out of you. Taking care of their customers is not their priority. Not only do they want me to never use this company again, I recommend to no one to use this company. They don't care about the customer or how to keep customers coming back.

Customer service was amazing! Every email and every question I had was answered. The concerns I had were put at ease! I will be forever greatful with the experience and how everything worked out smoothly. Highly recommended!

Seat Geek is the Seattle Mariners vendor to resell tickets. Instead of allowing prices to be set by the seller, Seat Geek sets a price to discourage the resale of tickets. Total rip off and maybe it is the Seattle Mariners that is forcing that to discourage the resale of tickets.

I ordered tickets to see Ariana Grande in New Orleans for April. Although I ordered them in January, I didn't receive them until the day before the event. During that day, I was freaking out because I was worried they wouldn't send them to me on time so I called their customer service number. They didn't answer at all or respond to my emails so I tweeted them instead. Of course, they responded to me on there but I coincidentally got them during that time. My advice is to order through their own vendors and be cautious about where you get the tickets from. I'll probably be using another site next time due to the amount of time it took for my tickets to be delivered.

Fully obstructed view. Was not informed. I bought these seats right before the game. Unfair price for where we were seated. And I always buy online right before the game and Am always satisfied. Bought 4 tickets and they were MUCH overpriced and obstructed view. Didnt enjoy. Will not buy from u guys again.

I love the purchasing experience but finding my tix in the app is not intuitive. Clicking on the photo to get my tix with the bar code is not intuitive. Recommend placing an icon that is easier to access. Plus transferring them to my wallet would be great.

The return policy should allow a return if its less than 24hrs since purchase. I purchased the tickets and then realized it was for the wrong date and was not able to return or exchange the tickets for the right date. Now I am stuck trying to re-sell the tickets at a higher price of which won't even allow me to break even on the purchase

This app is a piece of $#*!. The app tells that you can return your tickets when a event is canceled then proceeds to give you a promo code to buy more $#*!ty tickets. Then when you only use half of what the $#*!ing promo code is worth it takes the whole $#*!ing thing away this app $#*!ing sucks.

Purchased tickets for upcoming Dallas Cowboys game to take my son from Seatgeek and 30 mins later i get an email saying there was an error. Contacted customer support and was told it was my fault and i should review my information my carefully and my address. I have used them prior to this so this was not my first time using them and under my account, secondly then was told it was a known software issue and there was nothing they could do and i would most likely see my money back in 1-3 business days. They then told me i could try to repurchase them again in 24 hours. Why would i try to let them take anther 700 dollars from me again! This company has ethical issues and should not be allowed to buy and sell event tickets. They are scamming customers and holding their money hostage.

Great for buying tickets but if you have any issues and need to talk to someone it's going to Atleast take 3 hours out of your day to be on HOLD till someone picks up the phone. Ridiculous
Below are some photos that I was able to get before I gave up.

I love the dealscore feature but don't like that you can't see the actual seat number. I was trying to buy a ticket close to a friend who was attending the same game. Ended up with a seat on the same row but not next to them.

Was just looking for a singl reasonably priced ticket to tje UW v Montana football game. Most cheaper seats were for multiple tickets. Found one that said 1st row, and figured it was the front of the section. When i arrived, i discovered it was an overall 1st row seat, practically on the sideline! Best seat I have ever had!

The process was very quick and very easy. I bought my tickets and shortly after, discovered I wouldnt be able to attend the event so I posted them to sell. 30 minutes before the event started, my tickets sold and I was given my money back in about 5 business days.

I am based in Europe and I was planning to go to the US for an event. I booked my tickets through SeatGeek however the event was rescheduled. Therefore I am no longer able to attend. I would normally expect to get a refund however, the customer service asked me to sell my tickets through SeatGeek which by default is unacceptable!

I had no other option to get my money back so I decided to do so. To my surprise, the SeatGeek systems require US mobile number in order to work and sell my tickets. Without a US mobile number, you cannot sell your tickets!

When I contacted customer service about it, instead of issuing a refund, I was told to search on google for an alternative platform to sell my tickets...

If SeatGeek cannot support customers without US numbers, they should not be selling tickets outside the US.

Bottom line is that if you do not have a US phone number, you should not be booking through SeatGeek!

My favorite part of SeatGeek other than the ease of buying and selling tickets is that I have the option to display prices with the fees included, so there's no shock at checkout. It is the reason I use and recommend SeatGeek over other ticketing apps.

Have used the site previously and had good results. Not anymore. Purchased tickets for a concert, but the next day SeatGeek decided they weren't making enough money so they canceled/refunded the tickets and said if we wanted them we would have to pay 325% more. They responded to customer service emails with only generic cut and paste responses. They have awful service and I wouldn't even consider using them again.

I purchased 2 tickets to attend a Tampa Bay Rays vs New York Yankees game in St. Petersburg. The day before the game I got an email from SeatGeek stating that the tickets were no longer available and that they would refund my money. I then went back on SeatGeek to purchase new tickets and I saw that the original tickets I had purchased were not only still available but at a higher price. Therefore, SeatGeek lied in saying the tickets were no longer available and instead had them listed as available at a higher price. SeatGeek did not honour the price agreed to when I made my purchase and instead cancelled my purchase and made the tickets I had already purchased and paid for available to others at a higher price. This is completely ridiculous and unacceptable and beyond the realm of terrible customer service. Use SeatGeek at your own risk.

The seat purchase was fine, but obtaining the actual digital copy of the ticket was a disaster since I had to work through the ticketmaster Monumental Sports portal. The ticketmaster email system didn't work on my phone and even though I arrived to the venue 30 minutes before the game I didn't get to my seat until 20 minutes past the start of the game.

I purchased 2 tickets and a parking pass for a Pistons BB game and then COVID hit and everything was being cancelled. I contacted Seat Greek about refunds and was informed that if the event is totally cancelled and not rescheduled to later in the season, they refund back to the card the tickets and parking pass were purchased on. That was in March of 2020. It is now October 2021 and there has been no refund back to my VISA card. I will not use this site again, very disappointing.