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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 238th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
I recently resold my Billy Joel and Stevie Nicks tickets on seatgeek…where I purchased them
You get the payout AFTER the event is completed.
The event for which I sold tickets was then rescheduled for March 2024…a year out…
I contacted SeatGeek and they said I can't have my payout until March 10th 2024.
Here's the deal….they got my money when I initially purchased my tickets.
The got the money from the repurchaser I sold to….now they are holding my payout for a year
SeatGeek is no better than Ticketmaster
I love SeatGeek! Prices are reasonable and makes it easy and fun to browse events I'm interesting in attending. I don't think I'll be able to use another app but SeatGeek from now on!
I love the site the only thing that would make it better is to see the price conversion. This way people in Canada will be able to know what it's actually going to cost
I got The exact seats that were described in the description and didn't have to wait a few days from the event to receive my tickets they came rite into my app same day
SeatGeek has never failed to deliver nothing but the best service and experience when buying concert/event tickets. Super reliable and easy to work with!
Everything worked well and fast. E-tickets and regular tickets available. Best of all, service fees are very reasonable and can be seen before purchasing.
Very difficult to purchase because of previous purchase and ridiculous requirement that I log in again. Just let the customer buy the tickets selected.
Got tickets to see bad friends for their Jun 1st Tampa show at Dukes. Tickets were sent through ticket master and were so easy to use and redeem. Definitely recommend!
Hands down the best! I will never go to another ticket broker again. Received tickets timely, plenty of notifications telling me when to expect them and clear direc
Seatgeek's customer service is the best! My 6 yr old accidentally bought tix and Seatgeek helped me a ton! Response was immediate and extremely helpful. They know how to keep customers. Thanks!
Wow, seatgeek's customer service agent Rocky, saved the day. I am so greatful for their kind, efficient and much needed help. Thank you seatgeek, give Rocky a raise.
Incredibly easy, very fast, great experience overall. Would use it again. Tix were on my phone within the hour for a last minute decision to attend a local game
Seat Geek beats the other big mean company by offering a fair price. Thank you Seat Geak, now I can save more of my money and still have great and fairly priced tickets.
After your competitor StubHub completely let it down and disrespected this customer, you guys have been awesome. Was able to get a ticket a day before the concert with no issue. Very happy here!
I arrived at Celtics game half hour early to find other people in my seats - not once but 4 times - these people had the same tickets as me. Very disappointed and actually very mad
Seat geek always makes buying affordable tickets a breeze! I love the fact that theyll instantly be on your phone and not have to deal with the hassle of waiting for them through your email.
Bought 2 tickets of a 145$ face value each for only 16.52 including fees in section 102 row 14 and I couldn't have been happier these are absolutely the best deal without getting them for free
I actually got in the event not like last time still waiting to get my money or my tickets you guys suck keep taking money but ccant take care of loyal customers
We bought 3 tickets and something came up so we have tor e-sell them because SCOREBIG which is really bad as well won't help us with refunding.
There is an option you can sell the, but when I put the info it won't go trough, we called and Cris from Portland Oregon keep saying there was an error basically repeating the same thing we were saying. We asked to soak with a supervisor and said he will contact us back within 5 minutes that never arrived
I fall under there scam PLEASE don't do the same
Super bad costumer service
They basically have not an answer for anything so do yourself a favor do not use Seatgeek
Quick and easy! Loved my seats and couldn't beat the price, will most definitely be making all my purchases for further games through SeatGeek! Would highly recommend to everyone
I was able to secure last minute tickets for a great price without using scalpers! I know I can utilize this method especially when the event isn't at capacity.
Buying tickets is incredibly easy. Like tinder, just takes a few swioes and you're done! Wish it was as easy to sell though. Loading info for payouts takes forever.
Easy to use app. Prices are very reasonable and fair. Excellent selection of events. Having been using this app for about twelve months and will continue to do so!
I can always find good seats on the site, usually at a reasonable price. The thing that stings is the processing fee for each ticket. That adds up quick.
Website is easy to use and the prices are much better than the "official" tournament website for purchasing tickets. Tickets delivered by email within 2 minutes of my purchase.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Mark, thanks for the feedback. We do want users to sign into their SeatGeek accounts if they've got them prior to placing an order so they can always make sure to know exactly where their order and event information and tickets wind up! Once you're signed in though, just stay signed into your account and you'll always have access to those tickets, or just make sure to sign in before buying!
If you have any questions about the process, we're happy to answer them! Just send our support team an email.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101