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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Never used your service, but after reading people's heart aches I will never do busy with you!...
PEOPLE WORK HARD TO GET OVER PRICED TICKETS TO EVENTS. Some taking there families and YOU screw them over. SHAME ON YOU! TO MUCH OF THIS $#*! GOING ON IN AMERICA. I HOPE YOU GET YOUR DAY IN JAIL!?!
I purchased tickets, but did not receive them. Communicated numerous times with them. No tickets, and no refund. You will have to cancel sale through your credit card.
Nonstop "sorry, those tickets are no longer available" and "a network error occured" when trying to buy tickets. I feel like I got lucky in securing half-decent tickets.
I scored three last minute tickets to see the Nationals for 11 bucks TOTAL! Face value was $27 *each*, and they came with email PDFs instantly, plus I was able to just scan the app on my phone to get in.
We were looking for a Christmas gift for my mother-in-law. The site is easy to use and find tickets for events. It just stinks when you get to the checkout and pay another $20 in fees.
Hey There,
We do understand that fees can be the least favorite part of the ticket buying experience. We do need these fees to employ our team and continue to improve our platform.
That said we try to make buying more transparent by allowing you to search with fees included. If you toggle this on you will see the total cost with all fees and have no sticker shock at checkout. Furthermore, if you find tickets cheaper on another site, we will price match. Just let us know and we will issue a promo for 110% the difference to assure we have the best deal for you!
Warm Regards,
SeatGeek CX Team
We have exchange students who love to see sporting events while they are here. It can be expensive, but with Seat Geek we can afford to take the kids to a few events each year. Thanks
I bought 5 tickets showing $14 each but when I paid for them, it added $7.40 per ticket after I checked out. The website is not honest with the actual final price. Not recommended this website.
Hey Emhurst,
It sounds like you were searching for tickets with the fees not included in the price. So your tickets were $14 each prior to fees, the additional cost you are mentioning is the delivery and service fees. In the future if you want to avoid the sticker shock at checkout you can toggle our platform to show the prices of tickets with the fees included.
Warm Regards,
SeatGeek CX Team
Apart from having to create a login for a separate, third-party ticket vendor in order to complete my purchase, this was all very quick and convenient. Wound up with good seats at a very good price.
I clicked on 2 "Row 4" seats for a Golden State Warriors game, but "Row 4" became Row 15 in the purchase. Not sure when the switch happened... but I won't do business with them again.
Bought my ticket 5 hours before the game, got it in less than 2 hours! I was especially impressed with the price and the quick response. The 10% topped it off too! Thank you seat geek
I have used StubHub for years with ZERO problems, and this is the first time I've used SeatGeek. I purchased a ticket for Motley Crue for a few hundred dollars and when I get to the entrance of the Staples Center arena I get turned away which was humiliating and the box office said it was a cancelled ticket due to TICKET FRAUD. This isn't a bs "ticket aggregator" thing either. The SeatGeek logo was next to the ticket listing and also appeared as "SeatGeek" on my account. How is this company even allowed to operate? I will NEVER use this scam company again. I'm yet another story in a very long line of people who've had an experience ruined. Never trust this company!
Hi Richard, we're sorry you had a negative experience and we'd love the opportunity to make this right. It looks like you purchased tickets through the SeatGeek Marketplace and we have strict guarantees to protect our customers. Please contact us at hi@seatgeek.com so that we can resolve this issue for you!
Bought a pair of floor official platinum tickets for NCT127's upcoming LA show ( i'm a bit inexperienced so didn't know at the time that these were basically ticketmaster's way of scamming) and decided to resale them to get even better ones. I found a great pair on seatgeek for a super good price in comparison to resale on ticketmaster! Initially I was really worried about the ticket delivery, since the site said they'd be transferred around October 1st ( just a few days before the show) and I had read reviews from people who never ended up getting their tickets :(( However I took the chance and right after I made the purchase both tickets were ready + are currently waiting in my ticketmaster account :D So pleased with the entire experience and cannot wait to see one of my favorite artists up close and personal <3 Thank you seatgeek!
I purchased 2 tickets for my wife and I to see Kenny Chesney on 4/18 in Arlington, Tx. Roughly three weeks ago, Kenny publicly stated he was cancelling all of his events for 2020. I have asked for a refund from Seatgeek, and they have repeatedly stated that his concert is merely postponed. That, for that reason, they don't need to, or aren't willing to refund.
Its Coronavirus for heavens sake. People are dying in the streets, but Seatgeek wants to hold onto your money instead of doing the right thing, and automatically refunding.
DO NOT DO BUSINESS WITH SEATGEEK.COM
Hi Robert,
Thank you for your feedback. Our buyer guarantee ensures that customers will be able to get a refund if their event has been cancelled. If an event is rescheduled customers may use their tickets for the new date or re-sell them to recoup their funds.
In this instance, the event this customer purchased tickets for has been postponed, with a reschedule date of 8/7/2021 at 5:00pm CDT. If the venue does cancel the event completely, the customer will be able to contacted about her refund options.
Venues are still making determinations as to whether to cancel or reschedule their events, and we will uphold our buyer guarantee once we have final confirmation of their decision.
Best,
CX Team at SeatGeek
Tried several times to get them to help me to take tickets back and i have ran out of patience dont think i will ever use them again learned the hard way.
Purchased two tickets close to the field for $20 cheaper than directly from the team's store. Easy, cheap, and allows me to easily see the best deals with the color coding system.
Bought a tickets to see Alter Bridge in Destin, Florida, one from TicketWeb (official seller) & one from Seat Geek (after sell out). When Covid-19 hit the show was initially postponed then cancelled. TW fully refunded my money but SG continues to insist that they show is only postponed. I have provided documentation from TW and the band that the show is cancelled but SG will not refund my money. Do not trust them.
Every time time I buy tickets I get them quick and they are at a good price. Seat geek is always my go to website for my special outings with my husband
Terrible terrible service! Do not use. (I don't want to give any stars but have to in order to give my review.) I bought tickets several months ago for a game as a present for our twin boys. We also also had to arrange for transportation and hotel so we put a lot of money into this for the game. They say the venue won't release the tickets until the day before for security but it really is just a scam. The morning before the event we get a notice saying our tickets are no longer available so we can have a refund (which is usually just credit, not money back) or we can accept other tickets, which were not as good, but we would not receive the difference in cost. Having already paid for the hotel and transportation, not to mention two disappointed kids, I really didn't have too much of a choice. SeatGeek told me I accepted their terms. Really? I agreed to being scammed us out of $500 and bad seats? The day before the event? Very bad business practice. I will never use again and I will definitely make sure I tell others not to use their services ever as well.
They show tremendous tenacity in refusal to ever refund monies.initially saying only when cancelled. But when cancelled.then they say they have right to refuse refund at their discretion
Products used:
Full refund guarantee…. But refusal to part with funds
Sucks when they have you over a barrel to do what you want. There should be a base fee and not have it on a sliding scale depending on the price of the ticket. Outrageous but necessary at times.
Hi Anthony,
Thanks for the feedback. We do understand that fees are the worst part of the ticket buying experience. While in most cases we try to keep our fees no more then 20%, due to our partnership with the NFL there are factors that can cause fees to end up higher then that. We do use the fees we get to improve our platform, employ our customer service team, and such.
While fees are not something we can remove, we do try to do things to at least keep our prices the best out there. One of these is price match. If you find the tickets cheaper on another service, we will give you a promo code for 110% of the difference. At least assuring we have the best price for you.
Warm Regards,
SeatGeek CX Team
Seatgeek allows me to easily maneuver their app and purchase the tickets I want based on either price or deal. One thing I would like to see is categorizing the seats by shade or obstructed view.
Thanks for the feedback, David! We're constantly working to bring more, better features to the fans, and this is a great suggestion! We hope you have a blast at the game!
Great value for my tickets, but I needed to buy a total of seven but could only buy 6 because the choices were 2 or 4. So four of us will be together and the others will be separated.
Went on web site. Ordered 2 tickets from SeatGeek marketplace, got a error message that tickets were not available anymore but still got charged on credit card. Now im out $216 and no tickets. BEWARE BEWARE BEWARE
Hi Cy, thank you for sharing your experience. I apologize that we weren't able to confirm that order for you. It looks like you may've been seeing a pending authorization hold that automatically falls off of your account and does not become a charge. I assure you that you would only be charged if a confirmed order was placed. If you do not see this hold fall off of your account please contact us immediately at hi@seatgeek.com so that we can provide further support.
I bought two tickets from SeatGeek on Dec. 13,2022 as a Christmas present for my son and his wife, to see Neil Degrasse Tyson in Orlando, on January 6th, 2023. I paid a total of $397.00 for two $89.00 orchestra seats, the remainder of the cost were fees. I 'shared' the tickets on their site with my son. He never received an email as to how to collect the tickets. My tickets were labeled 'Pending' right up until I entered the theater. My son and I spent hours on the phone trying to get a straight answer from SeatGeek's customer service department, who never clarified how we were to collect the tickets, how the tickets could be transferred to my son, or how to present our purchase at the box office. It was the most frustrating and negative experience I ever had over something as simple as collecting two tickets that cost me $3.00 short of $400. In the end, the only way my son could use his gift ticket was for me to accompany him to the theater, instead of his wife, so that I could show the box office my driver's license. Now that I used my daughter-in-law's Christmas present, I need to find her something else that she'd like. Never again! Save yourself the grief and purchase through the theater or Ticket Master. I gave it 1 star only because the lecture was great. But if I could, I'd give SeatGeek a minus 5 star!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Tom,
We tried to contact you via private message a few times to no response.
Looking into your order, please know that the tickets you have are in your SeatGeek account. They were fulfilled directly to your account. If you login using the email you used when ordering you will be able to access you tickets for the event.
If you need any assistance in getting logged into your account please email us at hi@seatgeek.com
Warm Regards,
SeatGeek CX Team