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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
Somewhat satisfied, prices are kind of high. I think service fees should be reduced. I like that we can get tickets easily but keeping customers you should lower service fees
It was easy to find and pay for tickets. I also liked the e-tickets. Made things so easy, because we were traveling and didn't need to worry about printing tickets.
Smooth payment and receiving of tickets VERY shortly thereafter! Nothing really left to say, great experience and always love using seatgeek for tickets and sporting events!
Customer service is horrible. Still has not transferred my tickets and my concert is tomorrow. I will be absolutely furious if i do not receive them because they were $300.
Love seat geek. Super easy and the tickets are sent really quickly. This weekend I bought tickets lasts second to a game and the tickets were ready within one minute.
SeatGeek is always the top place to buy tickets for the best price. Tracking your favorite artists or arenas makes finding your tickets simple and easy.
The baseball gm. Was canceled rescheduled for the next day. I couldn't make it. Seatgeek refused to give me a refund or issue another set of tickets. Lost $ 1200. Upset
Heard about SeatGeek from a friend, Downloaded the app. And was at the ballgame the next day. Easy to use, fast delivery, and best ticket prices over ALL others!
I really enjoy the SeatGeek deal score feature - makes it so much easier to find the best tickets to the events I want to see. Ticket delivery has always been simple and effective.
The site was quick and easy and my tickets were available to scan at the ballpark immediately. I love the option to view prices including fees so I know how much Im paying.
Great job finding good quality seats for a great price. I couldnt be happier! This service makes buying tickets for an event like MLB opening day to be accessible for every day people.
Tickets showed up late and I had to cancel the trip. Product was ordered Saturday and was supposed to ship 2 day, and be here Tuesday or Wed. Product has still not arrived.
Ive used SeatGeek two times and got the best seats at the best price! You should get this app because it allows you to see the cheapest or best tickets for any event!
When stub hub works it's the best. When you can't buy any tickets due to some issue it has with your account and it keeps telling you no tickets are available when they are it makes for bad day.
It was fast and easy, didn't have to worry about anything and is always a good source for tickets! I always recommend SeatGeek to my friends and is the only way I'll buy my tickets from here on out!
Not happy with our seats given the opponent they were playing and the attendance was low too. I hope for better pricing in the future given the quality of the team being played.
I tried to purchase tickets to an Orlando Magic game it told me it didn't except my payment when I checked my bank they had pulled the money when I called them they said the transaction didn't exist that was 12/16/16 they also pulled the ticket amount out AGAIN on 12/18/16 the game was in 12/16 so why would I purchase tickets for a game 2 days after game is played and purchase they of game and get NO tickets. It was my first and last experience with SeatGeek
Hi Nick,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're truly sorry to hear about this situation; our support team would love to speak with you about this. Please shoot them a call or a quick note!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I accidentally ordered the wrong ticket and coulnt even return them at that very same moment i lost 200 dollars and they wont give it back hope they enjoy it. Money hungry $#*!es
It was real easy to figure out what tickets made the most sense for me and my family. This was the first time I didn't print my tickets and I can't imagine ever doing so again.
Purchased 2 tickets to the 8/11/2019 little feat show in Louisville that were advertised at a price if $76 each w/ $23 service charge. BUT MY CREDIT CARD WAS CHARGED $1100. 00! CALLED CUSTOMER SERVICE AND GOT THE POLICY THAT I COULD SELL'UM OR EAT'UM, NO CANCELLATIUONS( EVEN THOUGH THE REQUEST WAS W/IN 24HRS. I'm now going to go thru the NY State AG WITH A COMPLAINT AND MY CREDIT CARD CO. WHAT CRAPPY CUSTOMER SERVICE IN A "FOREIGN COUNTRY"
Greetings Ray,
Prices for events fluctuate on the secondary market. Meaning even if prices are lower today, they may have been higher when you ordered. We do have the ability to see what was reflected on the order when you placed it. So if you have screen shots of the order at the cost you listed or reach out to us we will be able to verify if the order changed price on you or you got charged different then what was said on the checkout page.
If the checkout page does reflect the cost you paid, our policy is that all sales are final. We don't have a window for returns. It sounds like your options were already covered by a rep.
If you do think you were charged in error, please reach back out at 888.506.4101.
Warm Regards,
SeatGeek CX Team
You simply want to purchase a soccer ticket on a Friday night and you get severely punished for it. I don't think I've ever used seatgeek without encoutering awful bugs. As buyer and as a seller. The ticket I bought refused to download. It says "try again in a few seconds" over and over forever. It should never say try again in a few seconds when it's never going to resolve, that's just cheap incompetent programming and a billion dollar corporation can afford better. So I contact customer service, I wait 20 minutes to get somebody, then the person keeps putting me on hold. Eventually I make a comment about how frustrating it is that they should have such buggy website and I get "Grace has left the conversation" - she hung up on me and then disabled my ability to reconnect. Now when I try to ask for customer service it says "CHAT IS NO LONGER AVAILBLE". There's no phone number to call, no way now to get help I'm forced to call AmEx to charge it back. They tell me I have to wait four days to do that. So that's what you get for simply trying to spend two minutes buying a ticket, that's what you get from corporations these days, total disregard total disrespect and abuse and nobody cares. When I inconvenience a customer in my (small) business they do not have to ask for compensation I go out of my way to make things right. Soon as all small business are replaced by corporations, such good experiences with companies will be alien to everybody.
Products used:
none, was basically scammed.
I bought tickets for Coldplay and had trouble getting etickets i contact them and they sent me the two tickets. I thought that was it but lord and behold I look at my bank statement and the charged me twice. I contacted them again and the told me I had bought some befor I bought the second. Even though I only had one transaction confirmation and and when I asked for the fist pair they only sent me the first pair of ticket wich contradicts there statement of me buying two sets. Cuz they only sent me two ticket rather than the four they said I paid for! I will defenetly never again use this site and will spread the word to everyone I know. And after reading all these people that have had problems with the site I'm afraid my ticket are fake! I guess that what you get from a place that makes it extremely hard to get answers and no phone number to call. I guess we will see.
Hi Joaquin, thanks for reaching out and letting us know about this. I'd like to take a look at your account and see what might have occurred here, because it sounds like there may have been some confusion regarding getting that second set of tickets to you. In the case of the double order, we're unfortunately unable to cancel or refund the duplicate order in the majority of cases, but I absolutely want to make sure all the correct information around both of these transactions was given. Please reach out to us via email at hi@seatgeek.com with the subject line "ATTN: SiteJabber - Joaquin" to ensure it gets addressed for you. I look forward to hearing back to make sure this gets taken care of.
Do not buy any tickets from Seat Geek. They have absolutely no refund process in place like other third party searchable vendors (i. E. Orbitz). If you make a mistake or buy a ticket that you meant not to buy based off of MISLEADING INFORMATION showing INCORRECT NUMBER OF TICKETS at a certain price- they will do nothing for you. They will tell you to contact the vendor they got the ticket from and guess what the vendor has no customer service either. I called both parties multiple times and neither will help you. The other vendor they got the ticket from has no customer service line and a full voicemail that means you can't even leave a message. UNBELIEVABLY HORRIBLE CUSTOMER SERVICE seat geek. Very unprofessional. Take notes from your counterparts like Orbitz. I WILL NEVER BUY TICKETS FROM YOU AGAIN.
Hi Brad,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this. Please give our support team a call or write us a quick note. Our support team is standing by and ready to assist!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Chris, thanks for sharing feedback about your experience with us. We'd like to look at why these tickets weren't delivered until Thursday for you.
In general, sellers will ship tickets within about 1-2 business days of the order being received, and it then takes 1-2 business days for it to be delivered. Because we don't have any control over exactly when the seller ships those tickets or the time the delivery company may take in processing the shipment, we do not make any promises of delivery times before the order is placed. The first time we communicated that your tickets would be sent using FedEx Two-Day shipping was after the order had been placed, via an email that was sent as soon as the shipping ticket was printed and confirmed by the seller. That initial email showed that shipment information had been sent to FedEx, that the tickets would be shipped using the FedEx Two-Day service, and gave you a tracking number, but did not promise a timeline for arrival.
It looks like your order was placed late on Saturday afternoon. The seller would typically not be able to ship those tickets until Monday or Tuesday, and we would not have expected your tickets to arrive until either Wednesday or Thursday. Taking a look at our records on this, it looks like those tickets did arrive on Thursday.
While that delivery was in time for the game per our guarantee, it doesn't sound like this worked with your travel plans. I really wish that we had had a chance to assist you before those tickets shipped, as we can often help by redirecting tickets to a local address like a hotel where you will be staying. Once the tickets have already shipped, our options get very limited. I see that we tried to reach out to the seller to see if the tickets could be reissued or converted to e-tickets, but that is not always available and in this case, was not. Because the seller delivered in a timely manner before the game and to the address provided to them, we were also unable to secure a refund for you from them.
I recognize how frustrating that this situation must have been, and I'm sorry if these policies were not clear to you upon ordering. We’re always very happy to help accommodate travel plans whenever we are able. That said, it looks like that event had been rescheduled at the last minute for a day later than expected, so we truly hope you were able to use the opportunity to make use of the delivered tickets!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101