SeatGeek

Tried to obtain Springsteen On-Broadway tickets today (June 10,2021). I was placed in a queue at 11:00 am for a noon sale time. At 10:30 pm I am still in queue. It is not my equipment. I have no response from Seatgeek customer service. The absolute worst ticket agency. Bruce Springsteen's management should not allow this to happen.

I love the seat geek website. Functions like: view of the best deals, and the view of the seats are great for ticket purchasing decisions.

It would be cool if in this view you could see the other seat prices based on where it is in the stadium.

I received a disjointed link from the 589-88 number (see attached).

Also, the fees are very high $10+ per ticket ($40 ticket).

You cannot find out anything about status of your tickets or if your credit card has been charged. No phone # to call. I have purchased many tickets from other sites without any problem. They can't even answer my email in a timely manner. Stock email saying we will get back to you. The game I purchased is tomorrow. How long do I wait!
NEVER USE SEATGEEK!

It may be unrelated, but within 30 minutes of buying my tickets, three attempts were made to use the same credit card. I did not make those attempts. I had not used that cc in over a month prior to the SeatGeek purchase.

My friend wanted to join me to a sold out show in Philadelphia. So he bought a 60 something dollar ticket through SeatGeek. I knew it was too good to be true. And when they scanned the ticket-- it was used already. What a horrible thing to happen! After talking to the door guy about this-- he mentioned that twelve people had to leave because of the same situation. Super lame, #SeatGeek.

Updated:
SeatGeek took care of this by taking off the amount for the tickets. So thank you for that. But that doesn't make it better-- my friend still had to leave that night. The ticket was still a fraud. So I'm not changing my rating.

I've been disappointed with seat geek lately realizing after purchases that I get to print tickets from third party app or sites that i could have gotten the same tickets at a better
Price from them directly. I will now check SeatGeek but shop for tickets elsewhere

Zero stars! I bought a "returnable" ticket, but when I tried to return it (within less than 48 hours) I was only offered a "promo code" which essentially is just a credit to your account to use on future ticket purchases. When you click on the information explaining what a returnable ticket is, the verbiage is intentionally misleading, never saying annything about a returnable ticket, only mentioning their ticket "swap" program. I thought they were talking about two different programs and was confused. When I tried to speak to a supervisor and explain this (within 48 hours of purchasing my ticket) they just said that all sales are final. I hope someone approaches their misuse of verbiage with legal action and reports them to the BBB. Unethical and misleading. Return does not mean swap. Promo code does not mean return. Their fees are outrageous too. What a scam. Terrible terrible company.

Don't buy from SeatGeek bought 2 tickets. One of the tickets was sold on Ticketmaster & SeatGeek. So as far as we are concerned. The tickets are no good … they want to refund the one ticket. But there were two of us. embarrassing frustrating. We found out when we tried to get into the concert. I have some health issues and prefer to not sit alone … BEWARE. I'd say buy tickets somewhere else

They are terrible and their customer service is non existent! Rude, arrogant liars! They manipulate ticket sales and completely lie about it! I will never buy or sell tickets from them again, as long as I live! Cheats!

This is my second time using seat geek and I'm not understanding why there is an additional $50 charge per ticket. The seats are expensive enough. If I could have found them on ticket master I would have.

My friend Angela told me about seatgeek after I complained about the other sites. So easy to use. I've used it for dodger stadium, Hollywood bowl, staples center and the rose bowl. Very interactive site and killer prices.

Seat Geek hit me with auto responses when I emailed them. Finally they admitted the tickets were only sent via the app and would have to download this and feel my way through. About 45 min later I had my tickets. The App is not straight forward at all. What a pain in the $#*!. They never responded to my last 2 emails.

Used SeatGeek for the first time to purchase Stevie Nicks concert tickets. When we got to the gate, we were turned away because our tickets have already been used. With a calm head, I called SeatGeek and they took care of the situation immediately. Sometimes the seller of the tickets accidently double sells the seat on several ticket sites. Out of SeatGeek's control but it does happen. Customer service agent Jack in Portland quickly got me new tickets and we were in our new upgraded seats just as the concert started.

I love checking SeatGeek for events. The prices are always noted with or without the service fee which is an extremely nice feature to have. I also like how you can tell where in the venue you'd be sitting because they have pictures from that spot in the venue. It's very easy to purchase and if you need to get your tickets from Ticketmaster afterwards, they make that easy as well.

Worst company I have ever done business with please. Please do not use this company if you don't have to, they don't care about their customers. They double charge me for the authorization hold against my account plus charge me after that, then when it didn't go through, sold my seats to someone else, and then after an hour and a 1/2 on the phone, want to offer me $20. What an insult and Nothing compared to the $430 that I was going to spend. It's sad to see A big casino using this terrible company to host their events. Teaming up with a company. With a 3.5 rating, you don't deserve that.

I agree with some of the comments on this review. SeatGeek promoted seats for a show starting that they have the best prices. To save even more they offer an option to allow them to assign seats for you. They guarantee the seats will be together and list a number of sections where your seats could be located. I purchased x4 tickets. My seats were finally assigned, 3 months later and are literally in the worst 4 seats in the theater, located in the far rear corner. I have since found the price for these seats at a third of the price elsewhere. I contacted SeatGeek, after some difficulty finding any contact (good luck finding a phone number - there isn't one). I was basically told that they will do nothing except offer a $20 voucher off my next ticket purchase. $20 should have been discounted off my initial purchase anyway as it was my first purchase and that is their offer. As I told SeatGeek, I will never use them in the future. Don't risk you're money buy from a trusted source

Scam. Do NOT use this company. They sold tickets to a concert that did not even exist and it is even still listed on their website to an alec benjamin concert on 12/31/22. The Ryman auditorium confirmed this is not (and never was) a real concert. Also the artist website does not list this date. We purchased tickets and they will not respond to my repeated requests to refund the money. Nuts. I will be filing a lawsuit to expose the fraud and will attempt to make it a class action for all of us that have been wrongly done. This is crazy...how on earth are they still a company.

My husband & I have noticed we get different results with the same search parameters. Would like to be able to easily see the cheapest seats in the whole stadium but also then filter down to a certain area of the field.

Seat geek advertised 2 tickets for the Denver Nuggets area 366 row 8 and we were meeting a group that already had tickets in row 8. I purchase 2 tickets and seat geek changed them to row 7 after I purchased them...I tried to get refund with no luck and they stated I could only get credit with their company...they advertise full immediate refund. They lied... there is no phone #. Only chat in which they stop answering when I requested a full refund. I would not recommend doing any type of business with seat geek! Good luck!

I purchased NFL tickets less than 3 months prior to the event as a gift. We received the tickets immediately in PDF format for over $320. When using the tickets, we were very disappointed to discover the seats were fraudulent. When calling seat geek, they were quick to put the blame on the third party, but reluctant to resolve the issue on their own accord. We needed to follow up and call several other parties in order to get the issue resolved and were extremely discouraged by the lack of accountability and integrity within seatgeek as a whole.

I have used this service numerous times, in fact its the only one I use now. The only real improvement that I can see is to make it a little easier to view the tickets once purchased. It may just be me but that part kicks my butt every time. Other than that I'm completely satisfied.

I ordered tickets for a concert in March. As of the day before the concert, no tickets. Called 3 times and kept getting the brush off, with no indication they would honor their "Buyer Guaranty." This is close to interstate wire fraud. Do NOT use SeatGeek. Oh, and their fees were higher than the face value of the seats.

Was not an easy to retrieve tickets. Ended up calling Sox's so they could text me the link to get tickets. If it is always this hard will use another site. Was a royal pain in the neck. Not sure why we were charged a service fee when you did not provide the service of sending us the ticket.