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SeatGeek has a rating of 2.3 stars from 2,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 239th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off
SeatGeek was great however took me hours to get my tickets from ticket master. Kept giving omg me 401 error
Had to go through Ticketmaster after buying ticket and then the mlb website. Will now buy tickets from teams website.
I had a great experience with seat geek! I got my tickets within minutes and was rocking out the next!
Do not like having to print tickets. Other then that, assuming printed tickets work now a days, everything was fine
Hi Tim,
We can definitely understand the frustrations with needing to print the tickets. Our system defaults to that when we are unsure if a venue or event takes mobile entry, some artists/teams/venues still only take physical ticket copies.
If you are unsure if the event takes physical tickets, please don't hesitate to email us at hi@seatgeek.com or login to the app/website within a week of the event and use our chat feature. We will be happy to look at the tickets and see if we can adjust that for you.
Warm Regards,
SeatGeek CX Team
Easy site to use, finds cheap seats quickly and ease of purchase all make this my go to for tickets!
Didn't like that tickets had to be printed. It was very inconvenient. Using a mobile ticket would be much better.
SeatGeek is consistently easy to use and shows the very best deals one can get when going to any event.
I love SeatGeek. The process of finding, selecting and buying tickets to events is extremely fast and easy. Thank you
Fast easy app to use. Very good prices with many promo codes. Love this app and will be using again.
Seat Geek truly makes it easy to buy great tickets at a good price. I definitely will use Seat Geek in the future for any of my entertainment
Gone are the days of waiting in line for hours to get any available seats... now just do a search, find seats, pay and your done in minutes!
Love seat geek. I order all my tickets off that app. They never ever fail to diss appoint me in their service or options in the app itself.
Got a ticket cheap with upfront pricing. Very happy! I use the app all time to buy tickets to events and it almost always offers the best price.
Love the app. And I've noticed that SeatGeek is better on prices than some of the others. Always my go to app for any events I'm interested in.
I still have not physically seen my tickets online or in an email. The App does not tell me how to get them. It is not user friendly.
Hi Tricia, thanks for reaching out--we're super sorry about any confusion here!
For these tickets, they'll be coming through the Dallas Mavericks' ticket page directly, and not through SeatGeek.
You should have received an email from the Dallas Mavericks (if you can't find it, you should be able to just search “Dallas Mavericks" in your inbox/spam/etc.) to the email address provided at checkout with a link to accept the tickets. From there, you'll need to follow the link to establish a Dallas Mavericks account using the same email address that the order was placed with.
We sincerely apologize for the inconvenience. Ideally, all mobile tickets can be delivered directly through the SeatGeek platform, but we're doing our best to accommodate fans this season as more teams switch to mobile transfers!
Hopefully this helps, but if you have any further questions please don’t hesitate to reach out!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I always use seat geek when getting MLB tickets, so easy and quick. I like being able to easily pick my seats and see the different prices.
Knowing processing fees before I get into the checkout process would be helpful. Other than that the site was easy to use and identify what I wanted.
Truly understand the advantage of knowing fees before checkout! The easiest way to avoid having sticker shock is by clicking to include fees in the listing price while searching for tickets.
Great affordable seats got my days work out walking up to u
Hope to get a great deal for Hamilton. Dang 100 words. The area was hot.
Love going to Dodger Stadium to catch a ball game. I try to sit in my usual section and SeatGeek has never let me down. Thank you
We were able to get great seats for a relatively low cost. The transaction was fast and easy. I had no issues getting and using the tickets.
I loved it fast and. Quick ticket buying. I love going here gives me w chance to get tickets at a great price that works for me.
Just wish all tickets had the E ticket option it is much easier than having to risk a ticket getting lost it will be in phone instantly
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey there,
We can definitely understand the frustrations that can come from needing to use other apps then the one you order from. Some venues/teams/events set a required app for entry. In cases like this, which is very common with MLB and their Ballpark app, our sellers need to fulfill using that app.
We are always here to help with the process though!
888.506.4101 or hi@seatgeek.com and one of our Event Experts will be there to assist!
Warm Regards,
SeatGeek CX Team