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    SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 121st among Concert Tickets sites.

  • Service
    327
  • Value
    312
  • Shipping
    223
  • Returns
    256
  • Quality
    272

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
2
Neutral
1
Negative
47
View ratings trends
117
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Date of experience: 2/3/24
See positive reviews
Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Date of experience: 10/31/24
See critical reviews

Reviews (2,556)

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Reviews that mention popular keywords

customer service (256) seat geek (355) credit card (90) purchase tickets (219) promo code (35) box office (37) phone number (41) ticket prices (60)
Thumbnail of user lomc1
California
1 review
0 helpful votes
  • Send Message
March 12th, 2018
Verified purchase

I guess my biggest problem with this game is that the FBI is utilizing public funds for a witch hunt all in the name of the NCAA's scam of amateurism, a model that is based on the false assumption that athletes' labor is adequately compensated by a university education despite the fact that their work could gain them far more in the open market. This system seems designed to denigrate their work, as though it is something less valuable than standard employment, which is not impeded by business practices promoted by our government. But I guess that's not SeatGeek's fault. The seats were okay. I lost money at the casino. The end.

Date of experience: March 11, 2018

Thumbnail of user allisonp266
South Carolina
1 review
3 helpful votes
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September 11th, 2022

Terrible Company, we did not receive our tickets and their 100% guarantee is trash! They refused to replace our tickets like they state on their site. We were on the phone with them for a total of 12 hours in 2 days. DO NOT EVER go through this company for anything. Our family traveled to Charlotte and paid for hotels and our trip was ruined.

Tip for consumers:
Never buy tickets here, you will not receive them and they don’t honor their guarantee

Products used:
Nothing, we did not get our tickets

Service
Value
Shipping
Returns
Quality

Date of experience: September 11, 2022

Thumbnail of user jacksonm53
New Jersey
1 review
0 helpful votes
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August 4th, 2018
Verified purchase

Great place to buy tickets from cheapest you can find. I would highly recommend using this and with your first purchase if you use the code ZACK you get 20$ off. I have bought tickets from SeatGeek at least 10 times and never had anything but a positive experience using this. I very much enjoy using this to get tickets concerts along with sporting events

Date of experience: July 3, 2018

Thumbnail of user meredithw108
California
1 review
0 helpful votes
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October 10th, 2022

Using SeatGeek for the first time was definitely easy, but I do regret that there was an issue with what I feel were hidden fees. During the entire transaction, I never saw that the app would charge me $30 per ticket as a service fee until the very end. As you are going through the process, your attention is held to the left of the screen, including the last "Confirm" button. Sadly, just as I hit that button to confirm my purchase, I realized (too late) that on the right was a running tally of the charges. Talk about a surprise! My total for 5 $68 tickets to a college football game came to almost $500! Couldn't cancel or request a refund. I was SOL. Buyer beware, and make sure you are reading EVERYTHING before you click "confirm". And just so you know, they have a hidden a 20% off discount coupon for first-time users in a post about whether their services are legit or not. Again, didn't see it in time for it to do me any good, but maybe it'll work for you!

Date of experience: October 9, 2022

Thumbnail of user patriciam2986
Arizona
1 review
1 helpful vote
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September 15th, 2021

This company is a scam! When trying to purchase tickets, after entering payment information, a message would pop up saying "oops something went wrong".
They charged my card 9 times (then it was refunded) except for the 4 tickets I purchased for $354.00. The tickets say that they have not yet been confirmed by the seller but it shouldn't take long. It's now been 3 days since my card got charged & still no tickets. I have e-mailed them multiple times & no response. I called customer service & its a long hold time 2+ hours & then once someone answers, they hang up. I simply want to cancel the order for those 4 tickets & get my refund. So angry & disappointed! Never using Seat Geek again! Stay away! Just pay the extra money & go to StubHub. Lesson learned.

Date of experience: September 15, 2021

Thumbnail of user rl379
Texas
1 review
0 helpful votes
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October 10th, 2023

Hope you don't need a refund. Seatgeek place unnecessary requirements of personal identifiable information.

Finding their "contact us" on their webpage is difficult to locate. A customer friendly site would place it in a readily available spot.

Service
Value
Returns
Quality

Date of experience: October 10, 2023

Thumbnail of user seanp34
Massachusetts
1 review
3 helpful votes
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May 28th, 2016

$2K. Couple folks had same tickets. Guy at gate says happens all the time and to call SeatGeek. Bought them with Amex, so hopefully get money back.

Just changed my review from 1 to 5. While the Hamilton tickets were fraudulent due to a bad apple seller of tickets on the Seatgeek platform and it did ruin evening, SeatGeek handled situation quickly and in a very satisfactory manner. Look forward to using SeatGeek again.

Date of experience: May 28, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Sean, that is a massively disappointing thing to hear and we're so sorry that this was your experience. Please email us at hi@seatgeek.com and we'll work to not only refund you but discuss options for further compensation.

Thumbnail of user armandom182
Texas
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I ordered a ticket for a Dallas Stars game. The couldn't provide me with a ticket or a refund. I wound up using Stub Hub to save the day. Customer service is out of the country and can't help you. Don't use Seat Geek use you wan for be left outside an event.

Products used:
None , I never got a ticket

Date of experience: March 21, 2023

Thumbnail of user johns3756
Illinois
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

I have always loved SeatGeek due to having nice aesthetics, being reliable, and presenting information effectively. All of that was true for my latest purchase, but for some reason the seats I had desired occasionally disappeared--it might have been some sort of glitch with the interface when it zoomed in and out of the team's stadium. However, I was still able to obtain the seats I wanted and, minus that glitch, I was very content.

Date of experience: March 31, 2019

Thumbnail of user tonin58
Washington
1 review
0 helpful votes
  • Send Message
October 10th, 2019
Verified purchase

I looked on the Seat Geek site for baseball tickets but didn't accept the offer. Nonetheless, I was charged and money was removed from my account ($166). I have written to the SeatGeek support team and they do not even respond!

Date of experience: October 7, 2019

Thumbnail of user tomasb78
Colorado
1 review
1 helpful vote
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November 5th, 2021

I've never personally used this website or product, however their ad choice and how they present themselves says enough. Seatgeek ads get to me, they traumatize me. I don't wanna see someone's $#*! talking before I watch my YouTube video. I can't stand it, the torment, the voices, it's all awful. Please just redo your video advertisements, I can't take it.

Date of experience: November 5, 2021

Thumbnail of user kathleenm1680
Florida
1 review
0 helpful votes
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November 5th, 2021

I paid for next day air for a parking pass for the football game Saturday. (this was Tuesday) It's Friday and still no ticket. UPS says they mailed it late and I won't receive it before I leave to travel to the game. I have emailed twice SeatGeek with no response. Very frustrated and will never use again.

Date of experience: November 5, 2021

Thumbnail of user louisphilippef
Texas
1 review
1 helpful vote
  • Send Message
August 24th, 2017
Verified purchase

Hey,

I often buy tickets on Seat Geek or my friends. I'm pretty loyal to the site and thought the site could offer some package at the end of the season when tickets aren't selling as much. Knowing the blue jays won't make the series, the demand will probably be down. Therefore, they could have a package (5 games for 50$) - I know Philly or some other city did that with their team

Date of experience: August 24, 2017

Thumbnail of user erikm82
Michigan
2 reviews
1 helpful vote
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November 28th, 2018
• Updated review

A couple days later i received the other two sets of tickets by FedEx. Same thing only worse. Seats even worse than the first set, never would have bought these either and on top of that seats were a partial/obstructed view which SeakGeek customer service assured me two different times would be noted or shown before final purchase was processed. Nothing was noted at any time before or during or after purchase process.
I will be contacting SeatGeek for refund of these tickets.
Truly terrible policies.

Date of experience: November 25, 2018

No Seat Info Terrible For Customers
November 20th, 2018
• Previous review

I used SeatGeek to get tickets for 3 families, 10 people. All good (saw all pricing, site works quickly, etc) until had to pick seats, could not see any seat info.
I spent couple hours explaining to our group, everyone frustrated and unhappy. Bought 3 sets of tickets finally.
The first set of tickets seats are terrible. Would have never bought these if knew where the seats were.
Waiting for delivery of the other 2 sets of tickets and everyone on me bec they saw how bad the seats in the 1st set were.
This is terrible customer service. SeatGeek can easily have seat info provided and avoid putting customers thru this frustration and uncertainty.
Will avoid using SeatGeek until this changed.
Erik

Erik Kafarski
*******@gmail.com

Date of experience: November 16, 2018

Thumbnail of user torij24
Minnesota
1 review
0 helpful votes
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October 23rd, 2021

I bought a ticket for a Harry Styles concert from SeatGeek. Got the ticket, showed up at the venue, and was told that my ticket was invalid and I would need to contact SeatGeek about it. I spent half an hour on hold before I talked to a representative that was having trouble even finding my name in their system. When they got it figured out, I was told I'd get a 120% refund. That was over a month ago and I haven't received anything. I've tried calling SeatGeek multiple times only to be on hold for nearly an hour each time. I sent an email, to which the only reply I got was to not send any more emails. I just want my money back.

Tip for consumers:
Don't. If you run into any issues, customer serves will NOT help you.

Products used:
Tickets

Service
Value
Returns
Quality

Date of experience: October 23, 2021

Thumbnail of user tomt66
North Carolina
1 review
12 helpful votes
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December 3rd, 2015

Last Saturday my son and I bought tickets to the ACC football championship game immediately after UNC won their game. We paid for the tickets on line and received a confirmation number from seat geek. Cost = $166 each. The following Monday, we got an email that the tickets were not available and my credit card was being credited. Today, the same seats are selling for $525 each. I will never use them again and will tell anyone who will listen about how were shafted.

Date of experience: December 3, 2015

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Tom, we're very sorry for the negative experience and we'd love the chance to look into what happened. Please email us at hi@seatgeek.com so that we can help.

Thumbnail of user aaronj44
Minnesota
1 review
0 helpful votes
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December 3rd, 2017
Verified purchase

Went to watch my Minnesota Wild beat up on the Vegas Golden Knights at St. Paul's Xcel Energy Centre. Easy to find what I needed for the price I wanted. Loved the mobile tickets where they can be scanned from my phone. Will use SeatGeek time and time again!

Date of experience: December 1, 2017

Thumbnail of user jakep421
Alabama
1 review
0 helpful votes
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March 16th, 2022

Look, people make mistakes. Sh! T happens. But when you need help, Kelvin/Telvin with Seat Geek will get you what you need ASAP. I am writing this at 9:51 PM EST. Here's what happened, and here's why this is this was the best experience I've EVER had with customer service.
I made a typo on my email -- my tickets were going to be sent no where. I was so anxious as my event was coming up. I emailed a few days ago, no response. I called today around 8:45 PM EST. Kelvin/Telvin answered and asked what had happened. I explained I made a typo when signing up and the email was wrong, furthermore, that email did not exist, and I needed to change it. He PERSONALLY reached out to the seller and fixed it for us. Gave us a call back at 9:48 PM EST (less than an HOUR later! WOW!) and it was fixed! Our account had the right email and the tickets would be sent the day before! 10/10 Experience! Thank you Kelvin/Telvin!

Service
Value
Shipping
Quality

Date of experience: March 15, 2022

Thumbnail of user petek106
Washington
1 review
0 helpful votes
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November 5th, 2021

I bought tix here and they never sent them. They ripped me off! They say the tix will be available 24 hours before event (even though you purchase 1 month out). Then the night before they dont show up, and nobody answers the phone or email. I sent 7 emails asking where my tix were, and 4 days after event i receive some form letter- "we have high volume of calls... we'll get back to you when we can...". They stole from me and they will steal from you as well STAY AWAY! Use stubhub or something legit.

Tip for consumers:
stay away from these scammers!!

Service
Value
Shipping
Returns
Quality

Date of experience: November 5, 2021

Thumbnail of user danielt449
North Dakota
2 reviews
12 helpful votes
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February 27th, 2020
Verified purchase

SeatGeek is a really cool online ticket retailer. My only complaint is that the two tickets I purchased for Tony Bennett are seats 5 & 7. It shouldn't be an issue for me but if I could make a recommendation, I would update ticket options to include "&" sign versus "-" sign. (Ex. Seats 5-7 vs. seats 5&7). I think this would eliminate any confusion for others trying to purchase tickets together. Other than that, the site is great and offers a lot of choices for events and concerts. Keep up the great work!

Date of experience: February 27, 2020

Thumbnail of user rafaelm72
California
1 review
0 helpful votes
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May 29th, 2018
Verified purchase

Ever since I used your app. I realized that its saving money and time. It would be great if you had an option to buy parking pass at a lower price. Every time that I pay $25.00 per parking at the stadium I feel that I have been ripped off.

Date of experience: May 29, 2018

Thumbnail of user marissaz2
California
1 review
0 helpful votes
  • Send Message
June 23rd, 2018
Verified purchase

I have not yet had any problems with purchasing my tickets with seatgeek. The app makes it so simple to view what each seat would look like from a first person view. You can click on a seat and it shows the stadium and view of the seats. Its great.

Date of experience: June 22, 2018

Thumbnail of user yoloc
California
1 review
4 helpful votes
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October 18th, 2016

Bought tickets to an even 3 months in advance. 1100$ worth totally.

1 month before the event - Customer Care emails that the tickets I received are not usable. They declare that the vendors / brokers behind the scene are to blame.

I accept the facts and request a full refund. Their buyer guarantee states I am eligible for one. Customer Care refuses to issue a cash refund and recommends that I go to my credit card issuer and file a dispute.

I'm surprised they get to live and tell another tale. So many reviews have been denied entry at events. I am thankful that I didnt have to endure that.

Date of experience: October 18, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi there,

Thanks for taking the time to write this review of SeatGeek and share your experience.

We're so sorry to hear about this. Please give our support team a call or write us a quick note.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user sabirh2
Illinois
1 review
0 helpful votes
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July 11th, 2018
Verified purchase

It was the easiest tickets Ive ever bought in my life. It took a matter of 30 seconds for me to search the event and pay for them. Tickets come straight away and you get a email confirmation as well. Great app and idea

Date of experience: July 9, 2018

Thumbnail of user zoer12
Utah
1 review
4 helpful votes
  • Send Message
March 3rd, 2016

This is a waste of money! We spent 129 dollars to stand outside of the stadium with phony tickets AND am having the most miserable time getting a refund! Seat Geek will not answer your calls or your emails, but they are more than happy to RIP YOU OFF and steal your money. Please, learn from my mistake and do not support them! They need to permanently removed!

Tip for consumers:
DON'T

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Zoe, we're sorry you had a negative experience and we'd love the opportunity to make this right. All of our vendors have strict guarantees to protect our customers and we have a full CX department here to help. Please contact us at hi@seatgeek.com so that we can resolve this issue for you! We work really hard to fight against this happening to our customers because we know how exciting it is to get to attend events and how disheartening it would be to encounter the exact issue that happened to you.

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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