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    SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.

  • Service
    328
  • Value
    313
  • Shipping
    223
  • Returns
    256
  • Quality
    272

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.9%
Positive
2
Neutral
1
Negative
48
View ratings trends
117
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Date of experience: 2/3/24
See positive reviews
Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Date of experience: 10/31/24
See critical reviews

Reviews (2,557)

Rating

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Reviews that mention popular keywords

customer service (256) seat geek (355) credit card (90) purchase tickets (219) promo code (35) box office (37) phone number (41) ticket prices (60)
Thumbnail of user roberth467
Florida
1 review
1 helpful vote
  • Send Message
March 12th, 2018
Verified purchase

The only thing I dont like about this site is the we dont have tickets thing.
I love that it shows me prices after fees. I love it shows me a deal score. I love that it actually got tickets to a game happening in less than an hour.
I dont like that I have to wait for another website to finish a sale to get tickets. That 30 min window from Confirmed to in hand is terrifying. I would not buy GREAT Tickets from this site cause of the in between time and the chance they may not be as available as the website says.
If you want my business reliably I would prefer knowing where the tickets were otherwise posted - or coming from.

Date of experience: March 12, 2018

Thumbnail of user lindak96
New York
1 review
3 helpful votes
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July 28th, 2016

Poor response time in getting tickets and secondary broker, UberSeat a disaster! Concert tickets finally arrived two days prior to event with NO response/customer service from UberSeat and "canned" email response to my repeated inquiries about my tickets. Be very cautious using either broker!

Date of experience: July 28, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Linda, we appreciate you reaching out and sharing the details of what happened and we're so sorry that your experience was less than stellar with our vendor, UberSeat. We take this very, very seriously. While we're glad that you received your tickets in time for the show, we'd love to hear more about your experience and make it right. Please email us at hi@seatgeek.com and reference this review in your email so we can dive in.

Thumbnail of user chasel8
Missouri
1 review
0 helpful votes
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August 9th, 2016

I have purchased tickets a couple times through Seat Geek and I have never had a problem. I make sure that I specifically chose tickets through Seat Geek (i. E., not through uberseat), because I trust those more and history proves I've never had a problem. One time there was an issue with my tickets and they corrected it beforehand and took the time to call to warn me about the change but they still assured me that the tickets were fine. Great experience!

Date of experience: August 8, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Chase, thank you for taking the time out of your day to share your experience. We're so glad that you enjoy using SeatGeek!

Thumbnail of user garyenoksen
Rhode Island
1 review
4 helpful votes
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April 2nd, 2023

Marie, William, Jona are a few members of SeatGeek that are useless and could be apart of this pyramid scheme. All claimed I would receive my tickets in time but failed to honor their website saying they would get an upgrade if my tickets did not arrive in time. The website is a scam. 30 minutes before the game my tickets were canceled. Please keep in mind that I purchased the tickets through seat geek, and seat geek were the ones who billed my credit card and tried to blame the issue on a third party vendor. Fraud.

Tip for consumers:
Complete scam.

Products used:
Tickets for a baseball game

Date of experience: April 2, 2023

Thumbnail of user shaunmichaele
New York
1 review
1 helpful vote
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March 17th, 2017

I tried to purchase TOOL tickets and even received an email saying the purchase went through... 3 minutes later another email appeared stating that the tickets i was trying to purchase had already been sold but my money hasn't been refunded. After going back on the site, the tickets was told were sold are still there.

Date of experience: March 17, 2017

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Shaun, thanks for making us aware of your experience. For clarification, when orders are placed they first go into a pending stage so the seller can double-check that they still have the inventory available to confirm and fulfill the order. It sounds like this order was rejected due to the inventory no longer being available.

We're working constantly to make sure all of our listings are as up-to-date as possible, but sometimes the site will cache listing information which will cause listings to stay on event pages even after they've been confirmed through an order.

If you have any other questions, please send our Customer Support reps an email so we can be sure they're address! We can be reached at hi@seatgeek.com. We look forward to hearing from you!

Thumbnail of user ginap217
Illinois
1 review
4 helpful votes
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March 24th, 2021
Verified purchase

Worst ticket company ever! They canceled my tickets, not my event, just my to tickets and told me I had to buy new ones. They didn't return my money, instead they put it in as a credit but won't let me use it to buy new tickets. They are pretty much just stole all my money and after 5 days of calling them they still will not release it to me in any form: refund or credit. Use a different ticket service.

Tip for consumers:
Don't use

Products used:
Tickets

Service
Value
Shipping
Returns
Quality

Date of experience: March 24, 2021

Thumbnail of user johng485
Indiana
1 review
3 helpful votes
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July 3rd, 2017
Verified purchase

What the hell. Bought tickets and mlb wont scan. They said they told you about that. But nothing was told to me. I couldnt go to the game after buying tickets. Wasted money. Probably never buying from you again. So disappointed. I used to buy all my tickets here.

Date of experience: June 30, 2017

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi John, thanks for reaching out. We definitely want to look into this more. We see this order was placed for a White Sox game, which has a strict policy that all tickets must be printed and cannot be scanned from a mobile phone for entry. In those cases, we do make sure to notate the sale and state within the app and the account that the tickets must be printed to ensure fans know that before heading to the game.

That being said, if you had a different issue with the tickets (i. E., you'd printed them, but they didn't scan), you should absolutely follow up with the seller about that to make sure you're reimbursed for the order appropriately. As this order as placed through FanXchange, you'll have to contact them directly. Feel free to email them at support@fanXchange.com or give them a call at 1-866-970-3269.

Thumbnail of user mikes1133
Arkansas
1 review
0 helpful votes
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August 30th, 2018

We bought our tickets for Taylor Swift at Ford Field Aug 29 from Seatgeek. The tickets they sent us were not accepted by the gate agent as they only gave the QR vide and not the barcode which is unique to the buyer. We called the seatgeek customer service rep who was no help at all, asked six times if they scanned the QR code which was useless. My daughter was in tears. We will never, ever, use Seatgeek again,

Date of experience: August 28, 2018

Thumbnail of user jamesl651
Texas
1 review
0 helpful votes
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August 11th, 2018
Verified purchase

Really liked the ease of the tickets being on my phone app immediately and not having to waste time and paper to print. Also the ability to look at the view from the seat is a big plus for sporting events.

Date of experience: August 11, 2018

Thumbnail of user fm28
New York
1 review
5 helpful votes
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December 29th, 2016

I just got ripped off. I purchased two tickets to a St John's men's basketball game. The chart indicated that they were good seats and they were the most expensive available. When I got the tickets they are in row X, the very last upper row in the entire arena. This stinks and I will never use seat geek again

Date of experience: December 29, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hey there,

Thank you for taking the time to write this review of SeatGeek and share your experience.

We're truly sorry to hear about this situation; our support team would love to speak with you about this. Please contact them at the number below, our support team would love to talk about this with you!

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user stetsonk
Arizona
1 review
0 helpful votes
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September 14th, 2019
Verified purchase

I use SeatGeek all the time and I love it. Very easy, quick and affordable. I recommend this app to everyone every time we talk about concerts. I've been using seatgeek since 2017 and now can't get enough of it. Thanks

Date of experience: September 11, 2019

Thumbnail of user jareds106
Alaska
1 review
0 helpful votes
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February 20th, 2019
Verified purchase

I would prefer all fees were included in the displayed ticket prices. It is irritating to purchase tickets for $140+ per ticket and then $40+ per ticket in additional fees.

Please just include the fees in the purchase price. I still would have paid $180 a piece, but I think having such high fees added on is frustrating.

Just give me the actual final ticket cost.

Date of experience: February 17, 2019

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Jared,

We completely agree with you the prices should be all in one place. In fact, when you search for tickets you can select to search for them before fees or with all fees included!

So next time you are looking for tickets, just change that feature to search with fees and avoid any surprises at checkout.

Thumbnail of user vinitv1
California
1 review
5 helpful votes
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September 24th, 2016

Paid for our tickets online and got an email with the ticket notification.
Today, on the day of the concert, my son goes to the concert and shows the ticket (online) and the staff at the SAP center tells him that the ticket is invalid!
All his friends go to the concert and my son is heart broken. More than the money it is the emotional heartbreak Seat Geek has thrown at us.
Never use Seat Geek! They are the biggest fraud ever.
Wish I had read all the other reviews before we booked online.

They are not available to talk when you want as they are only available during certain times EST. I have emailed them and lets see how they are going to compensate for the emotional stress and lost money!

Date of experience: September 24, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi there,

Thanks for taking the time to write this review of SeatGeek and share your experience.

Please give our support team a call or write us a quick note; we would love to speak with you about what might have gone wrong. We would love to make this better!

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user rickl153
Arizona
2 reviews
0 helpful votes
  • Send Message
March 2nd, 2019
Verified purchase

Everything was great including price. Only problem was difficulty printing tickets. Also I don't want to print "100" characters in this comment box because I really don't have that much to say. But you do need to make more user friendly to print the tix. Thanks

Date of experience: February 27, 2019

Thumbnail of user lynnd574
Virginia
1 review
0 helpful votes
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May 24th, 2022

I called customer service, not talking calls. I texted the helpline, no reply. After two days before the concert, I went my bank and stopped payment to Seat Geek. I missed the concert of my life; because these irresponsible jokers. Don't buy anything from them! Undependable.

Date of experience: May 24, 2022

Thumbnail of user ci28
Massachusetts
1 review
0 helpful votes
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February 22nd, 2023

Had purchased three tix to see Hamilton with my kids through SeatGeek- planned a special trip to Boston just to see the show. Only one of them was correctly fulfilled. The second- I ended up with a ticket on the other side of the theatre from the one I had originally purchased. The third one I never received - the seller had a problem fulfilling the ticket. SeatGeek did nothing to rectify the situation but offer a refund. Completely ruined our plans, as I could not accompany my kids into the show- they had to go in on their own and sit in separate seats on opposite sides of the theatre.
Stay away from this company! They are unreliable and double-sell their tickets. Horrible customer support, too. Their guarantee is an outright lie.

Service

Date of experience: February 22, 2023

Thumbnail of user karenh280
New York
2 reviews
0 helpful votes
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November 28th, 2017
Verified purchase

Using the system to order tickets is fairly simple. I like that they provide a view of the venue from the seats you are purchasing. I only wish that the tickets were available sooner as these were purchased as a holiday gift but the game is still not for a few months and I will not get the e-tickets until a few days before the actual game.

Service
Value
Shipping
Quality

Date of experience: November 28, 2017

Thumbnail of user melissah332
North Carolina
1 review
1 helpful vote
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September 13th, 2019

SeatGeek sold me two invalid tickets to the Alan Jackson concert. We had to buy two tickets at the box office to get into the concert. SeatGeek won't honor their buyer guarantee policy for invalid tickets. They say they're not going to refund my money. I called them after we had entered the concert with the tickets we bought at the box office. Now they're trying to say I accepted and used replacement tickets from them which is not true. How could they send me replacement tickets if they didn't know about the invalid tickets until after we had entered the concert? They can't get their facts straight and keep trying to get out of refunding my money. This was my first and last time using this dishonest company. Stay away from them and take your business elsewhere.

Date of experience: September 10, 2019

Thumbnail of user angies61
New Jersey
1 review
1 helpful vote
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September 25th, 2017
Verified purchase

Got tickets for a NY Jets game two days prior to the event, tickets were priced well. Very easy to find good deals based on the green/yellow/red judgement circles on the seating diagram. Tickets also were straight on the app, so no need to print. Very effortless and simple thank you!

Date of experience: September 25, 2017

Thumbnail of user seanm169
Florida
1 review
0 helpful votes
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January 9th, 2018
Verified purchase

Great website. The one flaw is that it doesn't give you seat numbers before you purchase. There were three options for tickets in the row I wanted, but without seat numbers I couldn't tell until I bought. Of course I ended up with the seats furthest from center court.

Date of experience: January 8, 2018

Thumbnail of user joshl68
Florida
1 review
0 helpful votes
  • Send Message
March 6th, 2018
Verified purchase

We purchased instant tickets about 8 minutes prior to kickoff for a game. Online it said we would have the tickets in about 2 minutes. We didn't end up getting them until about 15 minutes later so we missed the first 10 minutes of the game before arriving at our seats. This is how we purchase a lot of our tickets for these soccer games and I'm not sure if I can trust SeatGeek to deliver on time.

Date of experience: March 6, 2018

Thumbnail of user colep104
California
1 review
0 helpful votes
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August 24th, 2022

Don't buy from this platform. I bought tickets on 8/20/2022 to a show that night. When I arrived at the venue, the tickets wouldn't be accepted. Turns out the ticket was for the same show the night prior, 8/19/2022. How can a ticketing app sell you a ticket to an event that occurred in the past?

Following the event, the support team was unable to provide timely service in performing a refund. It has to be "escalated". Here we are 4 days later, no resolution.

Bottom-line, there are plenty of better platforms to purchase tickets.

Service
Value
Returns
Quality

Date of experience: August 24, 2022

Thumbnail of user wesleye20
Texas
1 review
0 helpful votes
  • Send Message
September 14th, 2019
Verified purchase

The greatest tickets per value in pro sports. Awesome experience at fraction of the cost for stadium seated tickets. Also, the same can be stated for the VIP escorted tour of the stadium prior to the game, and you can take pictures however, you can not take videos.

Service
Value

Date of experience: September 11, 2019

Thumbnail of user ernestined13
Virginia
1 review
0 helpful votes
  • Send Message
February 5th, 2022

Buyer Beware! Do not buy tickets from SeatGeek during the pandemic because if you are quarantined, sick with Covid-19, or want to sell your ticket(s), makes it is impossible to get your money back. SeatGeek's sell option is very time consuming because of their delays and difficulty in reaching a person to help you do so. I purchased 4 tickets, got Covid-19 symptoms and wanted to sell. They delayed responding to my attempt to sell for so long until the date of the event occurred or had past. The email to contact them is worthless! When they do reply to your email it is a survey for how well the SeatGeek person who responded to your email, who has no authority to resolve your issue, has done. Very frustrating to contact them with email. They are using scammer techniques to keep your money during the pandemic. They will not give you a coupon code for a future event for replacement if your issue is not resolved. Beware!

Date of experience: February 5, 2022

Thumbnail of user daniell1614
California
1 review
1 helpful vote
  • Send Message
November 28th, 2021

SeatGeek is a complete rip off. I ordered tickets for a basketball game, and the confirmation was sent to an old email I no longer had access to. Tried to call SeatGeek 10 plus times and nobody ever picks up, hold times are over an hour. Emailed and chatted with 4 different reps at SeatGeek to have to confirmation sent to my updated email and nobody could do it. It took over 2 hours of trying and nobody was able to send the tickets to my updated email so I missed the event. When I asked them for a refund they said no being that the sent the tickets to the email address on file that i no longer can access. Complete rip off. Scam artist.

Date of experience: November 28, 2021

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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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