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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Overall it all worked out but my first order was cancelled. The problem is that it was about 2 hours before the game and I was already on my way. I managed to buy another ticket at a similar price and was ok at the end but it could have been really bad if I hadn't found one.
Date of experience: October 8, 2017
I was going to a game, bought two tickets close to game time, trying to get the best deal. Every other time I've got tickets they get delivered right after that. This time, my tickets took about 20 minutes to show up, and I wasn't sure if there had been an error or not, so I just bought the tickets again as it looked as if the same ones were available. Once my tickets had been delivered I saw I had bought 4 right next to each other. I've accepted my impatience as the cause, but it sucks cause those were the most tickets I've bought in my life. Still like and will continue to use this app regardless.
Date of experience: January 23, 2018
Paid over $240 for tickets that never arrived. Emailed customer service two days before event who assured the tickets would arrive that day…. Not only did they not arrive that day, they never arrived period. Was told if they didn't arrive that evening to contact them. Sent multiple emails, & multiple calls. Never got a response from the emails and stayed on hold for over and hour was never connected to a rep.
Date of experience: September 17, 2021
I love that you can view the field from the view point of the seats you are considering buying. My husband usually wants the cheap seats when we go somewhere, but when I was able to show him the difference in what you can see, Ive been able to enjoy my Giants games from the field club seats ever since! Great seats to watch great games!
Date of experience: January 24, 2018
I purchased two tickets for the Astros game and i noticed it was for the wrong date! The game was already being played if not already been done. Upon reading these reviews, I feel like i am not going to get my $60 back for just a simple date error. I emailed them, just waiting on the response (if i get one). Will give a better star rating if we get this problem resolved.
Well after a few days of waiting I got an email back and the refunded me my money! Thank you SeatGeek for working with me and realizing the situation... i would for sure buy tickets from you!
Date of experience: May 5, 2016
Hi Travis, thank you for sharing your experience and we're glad we were able to help you resolve your issue. We're here if you ever have any other questions or concerns. Feel free to email us at hi@seatgeek.com
First, i bought tickets during they day. Got two confirmation emails. One that day and one the next day stating that my order has came through and processed. Then, my tickets weren't showing up so i emailed them asking where they were. I received an email one day before the game stating the tickets were no longer available. HOW? So, after a long day of wasted time on horrible customer service the supervisor Sean Gil proceeded to tell me that it was the sellers fault and that there was nothing he could do for me. Horrible business, horrible service.
NEVER USE THIS WEBSITE
Date of experience: April 13, 2017
Hi Luke, thanks for taking the time to make us aware of the issue. It does sound like your order had been rejected by the seller, but we definitely want to make sure to follow-up and see if this situation was handled correctly. If you could send us a private message with your order details, we can take a look for you. We look forward to hearing from you.
I checked around did my homework and got the seats for a game at what was rated as a decent price but when the tickets came... There are printed priced on the tickets let's just say I paid literally double the price that was printed on the ticket... And the seats weren't even the ones that showed up on the picture... Soo pissed off never using them again but live and learn
Date of experience: September 14, 2016
Hi Sarah,
Thanks for taking the time to write this review of SeatGeek and share your experience.
Please give our support team a call or write us a quick note; we're happy to speak with you and answer any questions!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I was very satisfied with my first two purchases. Had what I was looking for fast and easy for me to purchase. On point with following events, for sure I will be a regular for my future ticket purchases.
Thank you...
Date of experience: July 15, 2017
The good reviews listed above are coming from people whom work at "seat geek"
Don't let any of them fool you, this website is fraudulent, and it would be a shame to see anyone else loose their money. DONT USE IT.
This Website and all of its entities working with, are under investigation currently here at the police department. Everyone Have a Merry Christmas, and Be Safe!
Sincerely,
Lt. Detective Hatchell
Date of experience: December 24, 2014
Hi Lt. Detective Hatchell,
We're sorry to hear that you had a disappointing experience using SeatGeek. Mind emailing us at hi@seatgeek.com so we can look into this for you?
Bear in mind that SeatGeek is just a ticket aggregator, meaning we list tickets but do not own them. That means the tickets you are purchasing are from a third party vendor. If you need to seek a refund for these tickets, please reach out to them. We will be more than happy to provide their contact info if you let us know which vendor you purchased them from.
Hope that helps!
Purchased tickets day before the concert! Checked multiple other sites before purchasing the tickets. Same tickets were listed for $40.00 more on other sites. Very simple to navigate site and complete purchase. Got the confirmation right away and tickets shortly after.
Date of experience: November 26, 2018
Bought tickets for an event. Now I am unable to go, but they won't let me sell the tickets until the day before the event, making it impossible to sell. No where did they warn you of this before you buy.
Date of experience: June 20, 2020
Hi Arran,
Thank you for the feedback. Apologies for any frustration with the resell process. Depending on the venue or event, certain tickets aren't available until 24 - 48 hours before the event. This is done to eliminate duplicate tickets from being put on the market and make the buying process safer for all buyers.
Again, apologize for any confusion and feel free to reach out to cx@seatgeek.com if you have anymore questions.
Best,
CX Team at SeatGeek
What used to be my go to has now become my delete the app. I want tangible tickets even if I have to print them and now I had to download some other app (flash seats?) and provide my credit card info only to be assured the app will act as my tickets. I would never have bought if I knew. Now I'll just never use it again to be certain that doesn't happen.
Date of experience: December 3, 2017
Hi Eric, thanks for the feedback. Ideally, all tickets can be delivered within SeatGeeks app. However, some venues and teams do have partnerships with other ticket platforms (in this case, FlashSeats) and require their fans to download and use that one platform for ticket delivery. Unfortunately, SeatGeek has no control over this and cannot override the venue policy, so when our users want to go to certain events, their tickets do have to be transferred through these third-party apps.
We do our best to make that as clear as possible prior to check (listing the tickets as mobile transfers, explaining the transfer process in the confirmation email, and providing a walk-through video on how to accept the tickets), but we know that when you're expecting to receive tickets through SeatGeek, this can be a frustrating experience.
If you ever have questions about this, our support team is always happy to help however they can! Just reach out to them and they'll get back to you to makes sure you know how to claim your tickets.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I used seat geek first after I heard about it from Philip Defranco's Youtube page. The $20 off first purchase offer was fantastic. Seat geek has my local AHL team tickets available which was an unexpected surprise. I have since used the app twice for tickets and it hasbeen super easy and fairly cheap as well. Would definitely recommend to friends and family.
Date of experience: December 4, 2017
I like that you guys don't add the irrationally excessive Ticketmaster fees! Great experience! The only issue I had was that it was freezing cold after the event, but this is hardly related to the ticket purchase. It was great, thanks!
Date of experience: December 15, 2017
While on my way to the Dodger stadium after purchasing my tickets through this ridiculous site I come to find out that I can't even go VIEW my tickets which I obviously need to get in the gate... Beyond annoyed and irritated with this idiotic website. Then com to find out I CANT get a refund with these tickets. I tried opening them through an android and an iPhone and even a laptop! Down right pissed off and can't even deal with this website anymore! Waste of time, money and gas!
Date of experience: June 4, 2016
Hello Caroline! Thank you very much for letting us know about what happened to you and we are so sorry that you encountered this issue. We want to make this right for you. Please, please, please reach out to us at hi@seatgeek.com and we'll dive in.
The first time I bought a ticket from Seat Geek everything went really smooth, I went for a second time to buy another ticket and my ticket was either stolen or the seller made it unavailable even though I had already bought it. They don't have a reliable phone number or email so there is no way to contact them. They said they gave me a refund for my ticket as a promo code on the app and when I went to use it to buy another ticket the code was invalid. For tickets that I just bought I had asked for a refund to use my previous promo code and they put my $600 into another promo code that I could use and that was invalid as well. So now I am down $740 and now way to use the money.
Date of experience: November 15, 2022
This has been the biggest nightmare of an experience ever. Good luck getting customer service, every site actually steers you to robot chat instead of a customer service number. You buy tickets and go through a series of emails, create an account, download a app and then you have to accept your tickets. Then you have to create an account with ticketmaster where you do the same thing and receive your "tickets" by QR code. 2 people ended up not being able to go to the concert so I wanted to sell or return them and they wouldn't allow me. Then the site wouldn't allow me to put the tickets for sale on the site and the ticketmaster app wouldn't allow me to either. When I finally spoke with customer service multiple times nothing was done, they just kept telling me to list them on the app. I miss the days when you bought tickets and got actual tickets in your hand. I will never go through seatgeek and this 3rd party mess ever again
Products used:
Concert tickets
Date of experience: June 6, 2022
49ers were visiting and that's my husband's team.
So got 6th row tickets for him and he was HAPPY!
Confirmation was almost immediate and printing the tickets was easy.
The only thing that would have made it better was if I could have avoided having to print and just use mobile tickets instead.
Overall, great day, great seats, great win for my husband's 49ers!
Date of experience: January 2, 2018
It was my first time buying tickets for a concert and it was easy. I was kinda confused that I didn't get my tickets right away due to the the third party policy by staples center but at the end it was simple.
Date of experience: November 10, 2019
This is the third time I've used SeatGeek and I've had no problems, the prices are good I get access to the tickets quick and have no problem getting into the event. I'm very pleased and will definitely recommend this app to my friends as well as continuing to use it myself.
Date of experience: November 19, 2019
My ticket for 6/3/19 worked perfectly.
My ticket for 6/4/19 didn't work at all. After 20 minutes of refreshing the seatgeek app, refreshing my emails, walking around the stadium to multiple gates and then downloading the mlb app, nothing worked but the customer service team at Wrigley field printed a manual ticket for me to get into the game.
Date of experience: June 6, 2019
Hey Matthew,
Sorry to hear you had such a frustrating experience on the 4th with your tickets. What you experienced with your past orders is how we generally want things to go.
Every once and a while we have been having some issues with the MLB Ballpark app and mobile transfers, I am really glad the box office was able to help get you into the game. If you have the time please call us at 888.506.4101 or email us at hi@seatgeek.com. Let them know about your experience and that you reached out here on Trustpilot. Someone will be able to assist you!
Warm Regards,
SeatGeek CX Team
I was trying to get tickets for a James Blake concert, and they had all these pricings listed. Yet, no matter how many times I placed an order, my order would never go through. A screen would always show that someone had already purchased the ticket, yet when I refresh, the tickets are still listed as available! I tried ordering 10 TIMES over a period of 4 HOURS, and now tickets have all ran out. Biggest scam ever.
Date of experience: May 16, 2016
Hi Max, thank you so much for sharing your experience. This is definitely not how we want our customers to experience SeatGeek. It looks like there may've been an issue with the vendor you had selected and their ability to verify your payment method. SeatGeek is primarily a search engine and we list tickets from hundreds of sellers. In the future, you may want to attempt purchasing from a different vendor to see if this resolves your issue. You can also send us more details about your experience to hi@seatgeek.com and we can do some deeper troubleshooting with you!
I bought tickets to an Orioles vs Red Sox game in Baltimore. When I received the tickets, the email confirmed they were for the right game but the actual tickets attached were for a different game. I asked for help but eventually had to buy new tickets and leave for Baltimore in order to make it to the game on time. The next day I had an email in my inbox that had arrived long after I had already left for the game. It contained the right tickets but it was too late for me to be able to access them. I was sent the wrong tickets but now they won't give me a refund. I've been a loyal customer with SeatGeek for several years but won't be using them any more after this.
Date of experience: August 18, 2016
Hi Bill, we appreciate your feedback. It looks like your order ran into multiple user error issues. It also looks like you've spoken with multiple reps and even a team lead about this order. We've processed a full refund for your order, since your first experience with us was so fraught. We'd love the chance to show you how easy it can be to use SeatGeek. Feel free to call us the next time you're looking for tickets and we can help you step by step throughout the process and make sure you get the correct tickets from the very beginning. Thank you for taking the time to share your experience!
SeatGeek is just a ticket aggregator……Guilty by association as I see it. Would love to grab some offered tickets on SeatGeeks site, but can not chance a let down before or on the day of the concert. Why be an aggregator of such that choose to disrespect the work that goes into earning the money we pay, inflated at that, to see a artist
Date of experience: February 12, 2015
Ordered tickets 2 months before event. Never received a email to claim tickets. The day before the event I received a cancelation. Customer service is overseas and are terrible. Never received a refund after several attempts. Don't get screwed by this company like I did.
Date of experience: January 21, 2022
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey there Sam, thanks for reaching out about this. We do see that there were several orders made in succession on a single day, and we assume you didn't mean to put all of those orders through. This happens sometimes, and we understand it's not a great feeling.
A member of our support team will reach out to see what the best way to remedy this situation is!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101