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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
The seats showed up on the venue map as being in Section C. They were in section C only in the Second Balcony. My guess is the seller did not know how to describe the seats correctly. Seats were fine for my first trip to the second level. It was a last minute decision to go so it all worked out.
Date of experience: February 28, 2019
I bought 3 tickets to a show at the Berkeley Theatre for myself and my kids. Both SeatGeek and the venue showed that the GA seating was in the main amphitheater and the floor. When I arrived the venue was over booked and we were told to sit on a steep grass hill above the venue that was slippery and dangerous. I requested a partial refund for the issue and I have been told there is nothing they can do because at first they said that the area was GA seating. Then when I persisted and showed them the website info and how what they sold did not match what was available and was a fraudulent selling practice they said they weren't the seller so they can not refund. Again that is fraudulent information. They took the payment so they are responsible for the refunds. Do not use this company. The customer service is horrible and they practice fraudulent selling practices.
Date of experience: November 5, 2023
I purchased tickets to go see Hamilton in New York and they never emailed me the tickets but they charged my card and I still can't get reimbursed from them even though they charged my card and never gave me the tickets. Over 2k! They are the worst!
Tip for consumers:
Don’t purchase tickets through seatgeek
Products used:
I purchased tickets that were never sent and they charged my card and they won’t reimburse me even though they own the mistake
Date of experience: November 25, 2021
I have always received great tickets at reasonable prices. I love how I can see the view from the seats that im looking at on the website. And the tickets are always available very shortly after purchase.
Date of experience: August 30, 2017
I've used multiple sites for buying tickets to tribe games. I always come back to seat geek because the site is set up to be extremely user friendly! From seat location to current availability to view from the seat to purchasing - the entire process is easy compared to other sites.
Date of experience: August 18, 2017
They gave me a credit instead of a refund. They waited until the concert started before they told me they couldn't give me the tickets. These are wholesalers marking up ticketmaster that have no integrity when they sell false items.
Tip for consumers:
do not use them
Products used:
none
Date of experience: May 8, 2023
Save yourself the fees and buy direct from the company selling tickets. We purchased $17 baseball tickets and with SeatGeek fees, it was literally double the price of the tickets. We wanted to move seats and couldn't because of how they have things set up. So now we're out $50 and have $#*! seats. Terrible service, terrible fees. We will never use this service again.
Date of experience: April 27, 2019
I had tickets to a baseball game off seat geek but they werent showing up in my app on the day of and after trying to access them for almost an hour and trying to reach customer service at seat geek I just bought a second set of tickets so I didn't miss the game. Over the next week I tried to contact seat geek for a refund and to figure out what went wrong and they responded to one e-mail out of my 5 e-mails and three phone calls basically stating that they couldn't do anything and it was an outside vendors fault. Which outside vendor? They won't help you figure that out.
Date of experience: September 6, 2016
I was completely swindled. I purchased 2 tickets for my 70 year old father and I to go see Bruce Springsteen (his longtime idol) as a big Christmas present for him. It was $200 / ticket was my absolute max price range I could afford.
Sometime later, right before Christmas, I received an email from the vendor (Razorgator) that they were not going to honor the purchase even though I had two confirmation emails (Tickets on the way, etc). When I checked to see if I could purchase new ones, ticket prices were 3x what they were before and out of what I could afford.
SeatGeek is responsible for vetting their vendors that offer tickets and making sure they honor their sales. To date I have not heard back from either Razorgator or SeakGeek on the matter. This just seems wrong to me.
Date of experience: December 19, 2015
Patrick, we want to thank you for the feedback. We had also received your feedback via Twitter and reached out to you for more information about your order. In addition, responded to your email within the same day that it was received.
When we work with vendors, we make sure that they follow through on providing customers with valid tickets. In order to be in compliance with us, vendors have individual processes to ensure that they don't sell one set of tickets to multiple customers -- working to prevent someone being turned away at the gate. Razorgator's process involves making sure to confirm all orders before officially charging customer cards or issuing tickets.
Since SeatGeek is a search engine that aggregates listings from multiple tickets sites, we don't have access to transaction specifics. If you can send screenshots of the emails that you received from Razorgator to hi@seatgeek.com, we can dive in deeper and clear up anything we may've missed.
Best site to buy tickets on, I but all my tickets through seat geek. They always have to best prices, and the most important aspect of the site is that if gives you the price of tickets with fees and all.
Date of experience: September 26, 2017
Always find good deals for the right games. Different kinds of options that you can choice from from different website instead of going on different pages SeatGeek has it all for you and makes it easier to find the right and cheap tickets
Date of experience: March 26, 2018
I initiated my most recent purchase on SeatGeek after receiving a promotional e-mail that offered a 10% discount on any purchase using the SeatGeek app. I followed all instructions... logging in, adding the code in the correct area (and the app accepted it, in fact!)... and then when I tried to complete my purchase -- I was informed that "promo codes weren't supported at this time" and there was no discount applied. The purchase I made was for seats with the SeatGeek logo, however (not for non-SeatGeek marketplace tickets; I do know the difference). It felt very "bait-and-switch" to be honest. Like... your company's e-mail offer is what grabbed my attention and got me onto the site -- and then I wasn't able to use the offer on SeatGeek-branded tickets? Very disappointing. We bought 4 tickets that evening, and spent nearly $200... and should have saved $20-ish. And didn't. It really rubbed me the wrong way. Not a great way to win yourself repeat customers.
Date of experience: September 21, 2017
Hi there Laura, thanks for reaching out about this and we apologize for the trouble! SeatGeek connects hundreds of sellers from across the internet, and our discounts can't always be applied to all listings. It looks like the tickets you ordered were being sold by a SeatGeek user and not one of our licensed sellers, which is why that discount couldn't be applied. When you're selecting tickets to apply a promo code to, just make sure to filter the listings to show tickets that are "promo eligible" only so you don't have any trouble redeeming those codes!
Again, we're super sorry for the trouble We've gone ahead and added a courtesy discount to your account for your next eligible purchase, so please feel free to put that towards any future purchase of $21 or more of eligible tickets. Let us know if you have further questions, our team is always happy to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
So the tickets to BNL were $108 on the site then I got to check out it said $144. Then the fees were added. So the price per ticket was more like $180. Felt a bit like bait and switch. I've used the site before and this not experience I had before. I quoted prices before I purchased, so I will be eating $120, because I quoted the incorrect price.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2020
Hi Sandra,
Truly sorry for any frustration regarding selling fees. Please note, selling fee's are included in ticket prices all across the Live Entertainment Industry. However, some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
Again, apologies for any initial confusion. If you have any questions at all, please feel free to reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay Safe,
CX Team at SeatGeek
I bought 2 tickets for my daughter and a friend to attend the concert. The tickets were sent to there phone to to scanned at concert gate. They did not work and there was no way to pull them up another way while at the concert. We tried pulling up emails and there was no tickets.
Date of experience: August 23, 2018
First time using SG and I bought 7 tickets for a hockey game in Buffalo for a good price and they were all together. But several hours after I bought them I received a notice the order had been canceled. I didn't see the email right away and had to scramble to buy new tickets and I had to split them into 2 sets (4/3). So, unfortunately, the entire party will not be able to sit next to each other. Avoid tickets from other places than listed as sold by SeatGeat
Date of experience: January 16, 2018
Hi Jonathan, thanks for reaching out. Sorry about the cancellation, but I can definitely shed some light on what’s going on.
Many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided.
This doesn’t happen very often. And when it does, it’s usually because a crazy amount of people are trying to buy tickets to the same event. Your best bet is usually to get right back on SeatGeek and try again for some tickets.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Purchase chainsmokers tickets that are $100 each. When we arrived at concert venue, security scanned the seat geek tickets and said they're already used. Seat geek sold me tickets that are not worth 1 cents. I called seat geek, I was put on hold for 1.5 hours, they said a refund will be issued. The 1888 seat geek live support said it's normal the tickets they sell might be used or fraudulent. I have not received any refund from them. I have ALSO reported them to police. No innocent person should be scammed of their money. Absolutely awful. STAY AWAY FROM SEAT GEEK!
Date of experience: May 30, 2017
Hi Jennifer, we sincerely apologize that this was your experience. While it's rare, situations like this do sometimes occur due to the volatility and the nature of the secondary ticket market. While we do everything in our power to ensure the security and validity of all tickets, sometimes sellers will accidentally sell their tickets on our site as well as another, leading to a double sale. We have our seller policies and buyer guarantees in place for situations like this, and you are absolutely due a refund. I'd like to follow-up on this and make sure it's all been processed correctly. If you'd like, please send an email to our support team to hi@seatgeek.com with your order number included so we can check on that. Thank you!
Simplest and easiest process ever. The only reason it isn't 5 stars is the process to print my tickets had to be straight off my phone. I'd have preferred to have been able to download a PDF of the tickets and print from my computer.
Date of experience: October 29, 2018
This is probably the only ticket site in which I am able to get an honest opinion from a company that wants to give me the best price for the ticket that I want to purchase that is the best for my entire experience there.
Date of experience: June 18, 2018
SeatGeek is a really easy app to use but it is a little pricey. Some good qualities is that if you can't go to the concert anymore, you can sell it, you can transfer it to someone else, and the events are really easy to find
Date of experience: October 24, 2019
I attempted three times to purchase tickets to the baseball game, each time I received an email saying the tickets were no-longer available. After I had purchased the tickets. Yes the money was returned. But failing to buy three tickets three times in the same day for the same game seems very odd to me.
Date of experience: October 1, 2018
I bought seats and then recieved a message that they were already sold. So we bought different ones and again, same message. My credit card has been charged twice but no tickets! Then I decided to read blogs about them. Man, wish I did that before I bought tickets because it appears no one gets their tickets fromt his company. Shame!
Date of experience: May 8, 2015
Hi Yes,
We're sorry to hear that you had two orders in a row that couldn't be confirmed! We understand how frustrating that must be and wish we could prevent this from happening. Because we are a search engine and aggregate listings across many different websites, it is possible that someone might try to purchase the exact same tickets on the website that the tickets are listed on and on SeatGeek simultaneously. These cases are rare, but do occasionally happen. The good news is that you should not have been charged for any tickets. Depending on the payment processor, sometimes you may see a pending authorization hold on your statement, which is the bank's way of making sure you don't overdraw if the charge is accepted. As soon as the vendor knows that your order can't be confirmed, the charges are voided and will automatically drop off your account. Hopefully, the pending authorization hold dropped off your account shortly after you wrote this review, but if this was not the case please get in touch with us at hi@seatgeek.com. We'll make sure everything is made right!
I purchased tickets for a Royals baseball game via Stubhub. When I went to my seats they were already taken by a family that ordered their tickets through SeatGeek. When we were taken to box office to get straightened out. My tickets purchased via Stbhub were declared the valid tickets. The other family had to move plus buy 2 more tickets, since the stadium was only paid once for the tickets. Stubhub took care of me. I hope SeatGeek did the same for their customer
Date of experience: July 20, 2016
Hi Jeff, thanks for sharing your experience at the game. It looks like you encountered a seller who listed their tickets on multiple platform -- which is against our terms of use. We work very hard to eliminate this issue from occurring and we also have VERY strict agreements with our sellers. Please email us w/ more details at Hi@seatgeek.com so that we can make sure this seller isn't allowed to list with us any more. All perspectives on what happened at the game are helpful!
I have been using SeatGeek for over 4 seasons now, and it has become apparent that they have the best deals for Dodger tickets. I like that I can shop sections within the stadium and see the best prices within that section.
Date of experience: June 11, 2017
That's what we like to hear! Let us know if there's any feature you'd like to see added to the app. We love our MLB fans!
I got an email saying purchase was pending... then my credit card was charged... then I NEVER got the tickets. The Order disappeared from the App, and then I got an email a day later saying to rate my experience.
So, my experience is that I got change $68 for a happy nothing.
Date of experience: October 3, 2017
Hi Steven — thank you for bringing this to our attention and please accept our apology for this error. It looks like a bug prevented your order from being fulfilled. We've processed that refund for you and have sent a confirmation of so to your email. If we can assist in any further way, do let us know.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I was hesitant at first to use SeatGeek, but after attending my game with no problems. I can't say enough good things about this site. I received my tickets via email almost instantly after my purchase. I also contacted their support team with some questions that I had because it was my first time using their site. Their team was very helpful and reassured me that my tickets were legit and I wouldn't have any problems and on the off chance that there was a problem they would be happy to fix the problem. I also had my tickets on my phone via their app which I used at the gate because the game I went to it was raining all day and I when i pull the tickets out of my pocket to get scanned at the gate they were too wet to scan so I just opened up the app and used the in app tickets to get into the stadium. Smooth process all around. I will definitely be using SeatGeek whenever I plan searching for tickets again.
Date of experience: December 15, 2015
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Robert,
We are very happy to hear you had a good time at the event!
You may be right in that the seller did not label the tickets correct for this sale. We always want to make sure people who use our platform get the tickets that they ordered with no surprises.
Please reach out to us at support@seatgeek.com or call us at 888-506-4101 and we can take a closer look at what happened here and make sure you get proper resolution.