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SeatGeek has a rating of 2.3 stars from 2,559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 19th among Concert Tickets sites.
This company does not typically respond to reviews
I went to buy 4 tickets from this website and it gave me an error code saying i couldn't purchase the tickets because someone already bought them. I bought another set of tickets since I couldn't get the ones i originally wanted only to find out that the first order went through even though it gave me an error message. I have tried to contact them but haven't received a response.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2017
Great Site! Cheaper prices then stubhub! PLEASE USE! All tickets easy to find and it compares the prices on many different reliable websites! They don't sell tickets, like someone earlier mentioned they are like a KAYAK for tickets.
Use this site when looking for tickets!
Date of experience: May 6, 2012
After our event was canceled by the organization hosting it because they had a mass outbreak of covid the company refused to refund our money. I've never argued so hard for a company to do thr right thing. They obviously don't back their customers.
Date of experience: January 4, 2022
Ticketmaster showed they were no longer selling tickets online, yet seats were available. Seat Geek was next option. Since it appeared Seat Geek was the only way to get tickets, I bought tickets for the 3 shows. The tickets including fees, were almost DOUBLE the Ticketmaster ticket price (before fees).
The shows were great, but not sold out!
Date of experience: February 22, 2019
I purchased event tickets March 9,2020. It is now over 2 years since the date of purchase and my tickets have yet to be honored or refunded. The event I purchased the tickets for has now been rescheduled and seatgeek still refuses to honor the tickets that originally purchased or issue a full refund. This is theft of service and is an act of malice. I spoke with customer service on numerous occasions about this matter and I am continuously provided false information in an attempt to get me off of the phone. This has been a nightmare and I would never suggest or recommend anyone to use seatgeek to purchase tickets for any event.
Tip for consumers:
You will be scammed and robbed
Products used:
None
Date of experience: April 6, 2022
Do not use this ticket platform! I bought a ticket for a concert that ended up getting rescheduled (which I did not know) and Seat Geeks website did not have the new date and will not give me a refund!
Date of experience: September 28, 2022
I purchased tickets to the warrior vs grizzlies game for my sons birthday. I realized within an hour that we had my other sons graduation on the same day. I called and asked for a refund. Denied. I also asked for the tickets immediately where I could resell. Denied. I was told to call uber seats. They have also denied me. I will receive the tickets to sell two days before the game and now I log on today and it says the day before the game. This company is horrible. How am I suppose to sell tickets one day before the game! I will never purchase from this company again
Date of experience: December 1, 2016
Hello Lori,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this, please give our support team a call or write us a quick note, lets see if we can make this better.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
The tickets listed on the SeatGeek app were cross listed from from Ticketnetwork. The tickets were supposed to electronically transfer once the order was confirmed. I did not receive any notification and after three days (the morning of the event) I finally called and inquired about the status of the transfer. They were quick to take my money for World Series tickets, but extremely slow to complete the transfer. I would highly recommend SeatGeek, but be careful when you see cross listed tickets.
Date of experience: October 27, 2017
Worst experience selling my tickets. No customer service phone number listed on website. Had to google service for one. Then called customer service put on hold to await response from rep. They sold tickets that I delisted after the original date was canceled when the game was re-scheduled yesterday they automatically relisted the tickets with out my approval. Going back to Stubhub. Flyers never should of changed to Seat Geek from Stubhub. Absolutely terrible customer service.
Date of experience: January 20, 2022
Easy search
Great price
Excellent events
Secure and quick download of tickets. My son turned me on to the site and I have repeatedly used them for events that I was interested in. I have also turned on my friends to the site and they love it.
Date of experience: August 14, 2019
I ordered tickets to be at the SRO section in section 104. I got Row N instead. I paid extra for these specific seats and did not get what I ordered. I'm still going to the game but I'm still not happy.
Date of experience: September 24, 2017
Hi there Cassandra, thanks for reaching out! It looks like the vendor supplied you with tickets in Row N as an upgrade, rather than Row O. We typically allow sellers to do this assuming their tickets are comparable to the initial set (but better), but we understand that's not always ideal!
In order to get this taken care of, we recommend reaching out to FanXchange directly so they can double check on that for you! They can be reached via phone at 1-866-970-3269 or via email to support@fanXchange.com
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I purchase tickets through Uberseat via SeatGeek for a concert at Merriweather post. They seemed a great deal, but hey, sometimes you can get lucky. They were e-tickets, for which they say they will be delivered at least a day or two before the event - which had me worried. So I followed up with them and they assured me that I would get them ahead of the event. I also wanted them to confirm that I was in the proper section - they had mapped the seats to GA - floor (next to stage), but there was also a GA - lawn section much further away. The first response i received was only "they are GA". I asked a second time and they finally admitted they were GA lawn. They had listed 90 tickets as GA - floor... whoops. Thankfully I had followed up early.
They were responsive, but their compensation for my trouble was pathetic. Either they are incompetent enough that they cannot list things accurately, or they are willfully baiting and switching. Avoid this service.
Date of experience: June 13, 2015
Hi Nick,
Thanks for the detailed feedback. The good news is that we were definitely not willfully baiting and switching.
The bad news is that occasionally our system doesn't recognize sections correctly and as a result plots listings incorrectly. These instances are relatively rare, but unfortunately in cases like this where there were two GA sections it can happen. SeatGeek is a ticket search engine that maps thousands of tickets for thousands of events. In order to plot tickets on our venue maps, we use a system called "normalization" in which an algorithm will match our ticket listings with the appropriate spots on the map. Because we get all of our ticket info from the vendors/brokers, who don't always specify seat numbers or sections, we are sometimes unable to plot things perfectly.
We're so sorry for the mix up and glad you got in touch with us in time to resolve things before your event.
Our experience at AT&T Stadium could not have been easier! From parking to ticketing, Seat Geek handles everything seemlessly. We didn't waste a mi Ute worrying about parking or our seats - just focused on the game!
Date of experience: September 16, 2018
Ordered tickets for my son and friends for spring training. I was sent tickets for the wrong date, called then the promised to send the tickets I spent $180 they didn't send the correct ones and never received the refund! Scammers use Stub Hub they are legit
Date of experience: March 22, 2016
Holly, we're so grateful for this feedback and we sincerely apologize that this was your experience. Having checked in with your vendor, UberSeat, it looks like they have refunded your order total. We'd love another chance to make this right. We'll be reaching out to you via email with next steps.
I use seat geek when there's a show I want to see but not sure if I can make it happen. If it works out I go to seat geek the day before to explore my options. I usually get great seats st a great price.
Date of experience: January 16, 2019
We got there, app ready with my tickets only to find they had to be printed. We then had to get in another line. At the counter, because the tickets were not purchased in my name another individual had to check them. Had I known I would have printed them in the first place.
Date of experience: November 27, 2017
This seemed to be the only way to buy tickets. I never plan to use again unless forced to like I was this time. I needed 11 tickets and would have been easiest to just talk to someone. Site would only allow me to buy 8 at a time.
Date of experience: February 2, 2019
The seats showed up on the venue map as being in Section C. They were in section C only in the Second Balcony. My guess is the seller did not know how to describe the seats correctly. Seats were fine for my first trip to the second level. It was a last minute decision to go so it all worked out.
Date of experience: February 28, 2019
Hi Robert,
We are very happy to hear you had a good time at the event!
You may be right in that the seller did not label the tickets correct for this sale. We always want to make sure people who use our platform get the tickets that they ordered with no surprises.
Please reach out to us at support@seatgeek.com or call us at 888-506-4101 and we can take a closer look at what happened here and make sure you get proper resolution.
I purchased tickets to go see Hamilton in New York and they never emailed me the tickets but they charged my card and I still can't get reimbursed from them even though they charged my card and never gave me the tickets. Over 2k! They are the worst!
Tip for consumers:
Don’t purchase tickets through seatgeek
Products used:
I purchased tickets that were never sent and they charged my card and they won’t reimburse me even though they own the mistake
Date of experience: November 25, 2021
I've used multiple sites for buying tickets to tribe games. I always come back to seat geek because the site is set up to be extremely user friendly! From seat location to current availability to view from the seat to purchasing - the entire process is easy compared to other sites.
Date of experience: August 18, 2017
Save yourself the fees and buy direct from the company selling tickets. We purchased $17 baseball tickets and with SeatGeek fees, it was literally double the price of the tickets. We wanted to move seats and couldn't because of how they have things set up. So now we're out $50 and have $#*! seats. Terrible service, terrible fees. We will never use this service again.
Date of experience: April 27, 2019
I have always received great tickets at reasonable prices. I love how I can see the view from the seats that im looking at on the website. And the tickets are always available very shortly after purchase.
Date of experience: August 30, 2017
I was completely swindled. I purchased 2 tickets for my 70 year old father and I to go see Bruce Springsteen (his longtime idol) as a big Christmas present for him. It was $200 / ticket was my absolute max price range I could afford.
Sometime later, right before Christmas, I received an email from the vendor (Razorgator) that they were not going to honor the purchase even though I had two confirmation emails (Tickets on the way, etc). When I checked to see if I could purchase new ones, ticket prices were 3x what they were before and out of what I could afford.
SeatGeek is responsible for vetting their vendors that offer tickets and making sure they honor their sales. To date I have not heard back from either Razorgator or SeakGeek on the matter. This just seems wrong to me.
Date of experience: December 19, 2015
Patrick, we want to thank you for the feedback. We had also received your feedback via Twitter and reached out to you for more information about your order. In addition, responded to your email within the same day that it was received.
When we work with vendors, we make sure that they follow through on providing customers with valid tickets. In order to be in compliance with us, vendors have individual processes to ensure that they don't sell one set of tickets to multiple customers -- working to prevent someone being turned away at the gate. Razorgator's process involves making sure to confirm all orders before officially charging customer cards or issuing tickets.
Since SeatGeek is a search engine that aggregates listings from multiple tickets sites, we don't have access to transaction specifics. If you can send screenshots of the emails that you received from Razorgator to hi@seatgeek.com, we can dive in deeper and clear up anything we may've missed.
I had tickets to a baseball game off seat geek but they werent showing up in my app on the day of and after trying to access them for almost an hour and trying to reach customer service at seat geek I just bought a second set of tickets so I didn't miss the game. Over the next week I tried to contact seat geek for a refund and to figure out what went wrong and they responded to one e-mail out of my 5 e-mails and three phone calls basically stating that they couldn't do anything and it was an outside vendors fault. Which outside vendor? They won't help you figure that out.
Date of experience: September 6, 2016
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Jan,
It's awesome to hear that you had a great time at the shows, always great to hear people experiencing a good time at live events!
We can't speak to Ticketmaster and if tickets are or are not still available on their site, as we don't have access to their software. Sorry to hear you were looking for box office tickets and they appeared sold out. Happy you used our platform. We are a secondary ticket master meaning we pair buyers such as yourself with sellers. Those sellers do have freedom to set prices, which are often higher then what the box office price is.
That said we want you to have a good experience with our platform and will continue to strive to improve it for customers!