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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 16th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
You have to understand thier return policy before you purchase. Its obvious that you can't return them for a refund of any kind, just a promo code that expires in 1 year. But if you want to re-coop you money, you have to sell the tickets on either thier platform or another. Unfortunately, they sell E-tickets with a revolving QR code, which cannot be resold anywhere. Very shady practice. I would have loved to learn this before spending $740. I will not be purchasing tickets from seat geek, and would happily spend a premium with another platform. Frances D (the live chat support) was very helpful.
Date of experience: May 24, 2023
I purchased tickets only to find out that the already incredible fee was per ticket ($100 for a $300 ticket). I had no intention of paying $100 fee per ticket and I informed them as such within minutes of the transaction. After many emails and phone calls, SeatGeek refused to refund my money or offer any solution. Their "solution" is to suggest I sell the tickets again, on which they will get fees on that sale, and so on, and so on. I threw away so much money and they would rather be greedy than make a happy customer who could return to use their service again. Bad business. Don't buy!
Tip for consumers:
Do not use this site. They will not work with you if you need to change anything.
Products used:
Tickets
Date of experience: February 5, 2022
I bought World series tickets and ran into issues. I tried calling but there is no published number nor anyway to get help. I emailed their customer service, they have not responded yet. These are time sensitive world series tickets. I should have went with another site, the only support was through their email address so if you have any trouble you will have to rely on them emailing you back. I will never buy from this site again.
Date of experience: October 27, 2021
Seat geek is Terrible!
Impossible to navigate their site.
A most frustrating experience.
I can buy tickets to any other event with ease but Not with seat geek:(
Why does it take 48hours or more to get tickets, when with others it is immediate?
Date of experience: January 19, 2024
Bought through ticket master then seat geek tried transferring ( new partner for Barclays)for a week and assured me everything would be fine. After a dozen emails and phone calls " you will get your tickets tomorrow " they fixed the problem 20 minutes from showtime. I would need a helicopter to get to Brooklyn on time. $600 lost and they are blaming Ticketmaster, Barclays, and me for their technical error " we can't find the tickets "
Date of experience: October 10, 2021
I purchased tickets to Madonna's concert for Sep 2023 in Miami and it has been postponed for end of 2024. I'm moving out of the country for work and they stated it's my responsibility. Even though I understand their point, they can't possibly expect everyone waits 1 year for a concert. And yeah, they can't give me a refund or be reasonable about it. Make yourself a favor and avoid this company
Tip for consumers:
Check their fees and lengthily disclaimers
Date of experience: September 13, 2023
SeatGeek has a guarantee that tickets will be received in time for the event. I did not receive my tickets on time but they have not refunded me nor responded to my many phone calls and emails. My concert was 5 months ago. I was "patient" as was requested by several customer service reps.
Tip for consumers:
Do not trust the "guarantee"
Products used:
Wasn't able to use any product, it was not delivered in time
Date of experience: January 25, 2022
When selecting your seats by section, it will show you the cost for that section. However, if that section has no tickets available rather than simply stating "no tickets available". It auto suggests is a different section without indicating that is what it's doing. I noticed immediately and in less than five minutes Contacted their customer service to be told that I just need to resell them. This is a very unscrupulous business practice. Just indicate there are no tickets available!
Date of experience: January 14, 2023
Purchased 4 tickets accounting to $200 noticed after purchase that I had a typo on my email, count contact them through anywhere and require order number to make a request, we'll you can't have the order number without your email. Tried a phone number I found to hear web, got out on hold by a machine and then they hung up on me the same way multiple times. Do not get your tickets through this website.
Tip for consumers:
But don’t use it but If you do make an account beforehand
Date of experience: March 5, 2022
Purchased a parking pass for the US Open. Website shows 30 minute delivery, received the pass 12 hours later - after the tournament round for the day was over. No way to contact them either (or at least not obvious to me) to work a solution. SeatGeek did respond to me a couple of days later and refunded the purchase - which was great, but really needed the tickets. Anyway - Understand things happen.
Products used:
None - product was delivered too late
Date of experience: June 18, 2023
You buy the tickets, but they won't send them to you right away, as any normal company would do. They hold your tickets, until is too late before event or even make you loose the event. I don't understand how such a disaster company is still in business. Of course when you try to contact them, there is no phone number for customer service. Avoid them for your ticket purchase.
Date of experience: August 24, 2022
They ran multiple charges on my card for some NFL tickets. They all went through on my card, but were immediately reversed by Seat Geek. Seat Geek has no support number. My credit card provider helped me reach a support rep at Seat Geek.
The out of country support rep, told me that I was making mistakes with my credit card information. I had not, I double checked it after the first issue. And the credit card provider was accepting the charges. It is a valid card, with a huge limit. I tried another card, same issue. Now I am locked out of their system for 24 hours.
All I wanted to do, was take my grandson to his first NFL game. I spent three hours on this.
Seat Geek is awful, unethical, and unhelpful. Horrible Experience. Canceling my account.
Tip for consumers:
Awful company. Awful support
Products used:
Website. I didn't use anything. I just gave them three hours of my life.
Date of experience: December 13, 2023
I tried to cancel my tickets 2 months prior to my event because i'm having emergency surgery and have been down and out of work. I wanted a refund but would be happy with credit so my money doesn't go to waste. I have called countless times, asked for corporate and told i'd get a call back about 4 times and i have gotten absolutely no where. They literally just want your money and their customer support is useless. I'm very frustrated no one i've talked to has been able to help me when they say it's no problem! I'll never buy from seatgeek again absolute waste of money i'm sick about it. Not to mention i'm already so sad i missed my show. Zero stars if i could.
Date of experience: October 6, 2023
I bought two tickets for Springsteen in Columbus. Because of his peptic ulcer he had to cancel, it's so serious he has NO makeup dates. All I wanted was a refund, I emailed and texted, they just give me the runaround. Why? All I want is my money back. Do not use this company. I'll bring suit, but it's frustrating. Please stay away!
Products used:
Tickets
Date of experience: October 2, 2023
I bought tickets to a Ny Rangers game from seatgeek and never received. I was told that tickets would arrive in my email no later then 24 hours before my event. We travelled all the way to the stadium and I never received my tickets. Waited outside the arena for almost two hours just to be told that they double sold my tickets and they can only offer me a refund. They also lied to me numerous times over the phone. Customer service was rude and not helpful. Will never be using seatgeek again.
Date of experience: April 11, 2023
I ordered tickets as soon as they went on sale for Aerosmith in Philadelphia (first show) on September 2. Ask me if I received my tickets? Nope -- Now ask me if I've gotten my refund? Nope! They're still holding my money -- today is October 10. I gave them all the screen shots, emails, and conversation they asked for All I'm getting back is "we need to look into it". Its $1200. I don't know about anyone reading this, but I don't have $1200 extra to wait months for a refund. I will NEVER go to Seat Geek again - be cautious people. Be VERY cautious!
Tip for consumers:
Go to another venue! Dont trust them
Products used:
Nothing - I never got the product
Date of experience: October 10, 2023
I have had an incredibly frustrating experience with Seat Geek and would never use them again! In contrast, I can wholeheartedly recommend Stub Hub. If you have any issues with your tickets from Seat Geek, you will absolutely never get a human being to help you. Buyer beware!
Date of experience: August 23, 2022
Called me when they discovered that the $1,400 worth of tickets I ordered were possibly not going to make it. I had to go day of the ND football game to pick them up. Promised a $200 credit and now won't return emails.
Also their price was higher than what my friends paid using stubhub
Date of experience: October 21, 2019
Accidentally purchased tickets for the wrong day. Called customer service within five minutes. After looking at my order, they conveniently told me that so sorry we cant refund your order, but I could sell them back. I will never use seat geek again.
Date of experience: December 21, 2017
Overall, I usually enjoy SeatGeek's services but I've had a couple issues with my tickets getting taken as I'm entering my payment info. They also need to go to strictly E-tickets... not "e-tickets" that you then have to print yourself or pay a ridiculous charge after standing in line at will call. Takes away a lot of the convenience of ordering online.
Date of experience: April 5, 2018
Hey Kevin, thanks for sharing your experience here! To address your biggest concern here: We totally know what you're feeling with those e-tickets needing printing, and as a tech company, we're on board with a ticketing world where ALL tickets can be used straight from your mobile device! Unfortunately, SeatGeek doesn't call the shots on whether mobile entry will be accepted for an event - the venue does. Different venues have different setups, and while there are tons and tons of events out there that you can absolutely get into with tickets on your phone, there are also events that do not have a setup that reliably allows mobile entry. If we have any reason to be concerned about whether or not a venue will let you in with tickets on your phone, we turn off our QR codes for that event and instruct users to print their tickets instead. We know it's a pain, but it's a lot less of a hassle than being turned away from your event because the venue can't scan your tickets on your phone!
Until we live in that world just beyond the horizon where all events are mobile-friendly, we recommend reaching out to the venue themselves in instances where you want mobile entry but you're stick with print-at-home tickets. They may not be able to change anything right away, but hearing this kind of feedback may be the push they need to prioritize getting new scanners, software, or policies that will create a more fan-friendly experience!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I talked to 5 different customer service reps who said they would call me back and none of them did. I tried calling again and now the phone number no longer works. I'll keep trying via email bit it looks hopeless. I could be out over $1000.
Date of experience: February 23, 2022
Bought tickets for two baseball games in Colorado before the Pandemic. Games were the first week of June. It is now mid July with no refund even after contacting seatgeek, and my credit card. $400 un-refunded. I understand the circumstances, but this is unacceptable if not criminal!
Date of experience: July 14, 2020
Excellent prices, and minimal fees. What more could an avid baseball fan ask for?:)
My only critique about seat geek is the inability to view the stadium section for each listing while scrolling, without clicking on it. Sometimes it's hard to eye ball it from the map. Also, more options like being able to filter your results by certain zones/areas of the stadium would be welcome.
Overall, excellent experience. Keep up the good work
Date of experience: June 10, 2017
Hi Brendan, that's a great suggestion! If you have any other feedback, let us know! Our goal is always to make the app and website as easy to use as possible for everyone, and we appreciate you taking the time to let us know what finds of features you'd like to see!
Easy to purchase tickets for upcoming events. It would be better if you could select specific seats, I needed 3 seats and one of the choices showed 8 seats together but did not specify which seats we were actually purchasing.
Date of experience: May 30, 2019
I've bought tickets through SG weeks before & the day off an event and every where in between. I've never been disappointed or had an issue. I have learned to take a screenshot of my ticket & blow it up. That seems to work better for the scanner at entry.
Date of experience: August 28, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Chris, thanks for taking the time to review your experience. To further explain, SeatGeek only connects buyers with sellers, so we can’t actually change or cancel an order after it’s been confirmed. As stated in their Terms of Use, our vendors and sellers are unable to process cancellations, exchanges, or refunds. Due to the nature of the secondary ticket market, all sales are final and cannot be reversed once they have been submitted, mainly in an effort to ensure the security of tickets and avoid situations where they are double sold or invalidated.
Your best shot at getting your money back is to simply resell them. The majority of tickets on the SeatGeek Marketplace end up getting scooped up.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101