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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
There is a thing called morals and then there is SEATGEEK 375.00 for 40.00 parking at Miller stadium Biggest ripoff that there ever is. There is no justificayion for ripping people off. I hope the IRS and who ever else looks in to you business practice! Shuts you company down and reinbusrt so many victims...
Date of experience: August 21, 2023
I just bought tickets to an event for the wrong date, less than an hour ago. I emailed and even called scorebig that took my money out, and want to change my tickets for the next day and they couldn't do that.
Very upsetting and now stuck with ticket to an even I can't go too due too wrong date.
Very upset that I cant just switch the tickets with the money, and that seat geek doesnt have contact info for customer service
Date of experience: April 25, 2016
I have used Seat Geek many times before without a hitch. On Monday, I bought Phillies baseball tix that were never delivered. Seat Geek will not give me a refund to a third party vendor. They have no way to guarantee the third party will actually deliver the tix! They are blaming my email account (I have tried two) and they are not in junk mail. I think the third party is screwing Seat Geek over. Apparently, I have no rights.
Date of experience: May 29, 2019
Hi Amy,
Very sorry to hear you are experiencing issues getting your baseball tickets. This season the MLB has started requiring that tickets be fulfilled primarily through their app, MLB Ballpark. So our sellers are forced to use that at the means of delivery.
That said, we are always here to help you and want to assure you get the tickets. If you need any help making sure you get the tickets, or navigating the setup of the MLB Ballpark app, please do not hesitate to contact us. You can call us at 888.506.4101 or email us at hi@seatgeek.com
Warm Regards,
SeatGeek CX Team
I bought UFC tickets yesterday for the 1st time and I received an email that I could of got better seats and cheaper at vivid seats I called customer service in an hour buying my tickets and they didn't care and laughed I'm would never buy tickets from them! They are horrible
Date of experience: March 31, 2017
Hi Nikki, thanks for taking the time to write in. Unfortunately, due to the aggressive nature of the ticket market, all sales are final and cancellations are not possible once an order has been confirmed. We apologize for any inconvenience! Please let us know if you have any other questions, please feel free to followup via email at hi@seatgeek.com so we can make sure to address you concerns! Just include your Order ID. We'd love to help!
I have found that SeatGeek has had better options for larger ticket purchases for the baseball games I have attended in the past year. Usually 1-2 ticket selections and price have been consistent across brands but 3+ I have had way more options on SeatGeek.
Date of experience: August 9, 2018
This company is a scam 100%
After going back and forth with my bank and even providing PROOF that I was promised a refund, SeatGeek would dispute it and I kept getting the refund reversed by my bank. I've seen countless videos and reviews about this company not being ethical with their customers so please do yourself a favor and NEVER buy tickets from here, regardless of the "good" reviews.
This company seems like it's run by a bunch of kids working out of their garages as a start up. After months, I was finally able to get my refund from my bank. I had to provide so much proof and emails to get my money back since SeetGeek kept denying a refund.
Date of experience: December 10, 2021
I purchased tickets right before an event. When I arrived, the event shut down because they ran out of beer (it was a beer fest event aya racetrack). I've emailed SG numerous times for a refund but no one responds. I've called but their wait times are unreal. I don't understand why they were selling tickets for an event that was done! Zero out of 10… Wouldn't recommend.
Products used:
None
Date of experience: September 15, 2021
SeatGeek is incredibly cheap, they send codes to save money and it's user friendly and overall it's just an easier experience compared to StubHub tickets appear on your phone immediately and it is just overall a great experience
Date of experience: February 27, 2019
I couldn't get a refund after i purchased tickets that said jacksonville at patriots but after i purchased the tickets it said patriots at jacksonville. I immediately noticed it and asked for a refund and i keep getting the same automated reply of Q & A'S. Even stub hub has refunded me for the same mistake being an online mistake and they see it wasn't my fault but apparently seatgeek don't care.
Date of experience: September 12, 2018
I called the 1-800 number to get some questions about some tickets i bought (3 days before) for a dodger game prior to 3 hours before the game started, they were helpful in all they knew, but didnt get a definitive answer at the end. I had to call the stadium myself. Its was fine that i went and did that but i think if someone didnt know how to find out the number(s) to call they wouldn't find an answer to there question.
Date of experience: September 14, 2017
Hi there Jessie, thanks for letting us know! Since SeatGeek is the secondary market and we don't have any direct relation to the box office or venues hosting events, we sometimes don't have full details about ticket specifics. Our support team should always do what they can to help, but sometimes the best method to get the correct answer as quick as possible is just to contact the venue's box office directly!
If you have any questions about your SeatGeek order itself, we're always happy to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Have been trying to figure out how to sell my tickets that I bought for over a week and have not been able to. Went to the 3rd Party site(AXS) that sent the tickets but haven't gotten a response of any kind.
Date of experience: February 3, 2019
Stubhub charges a ridiculous service fees to buy and sell PDFs. It's also difficult to do if you tranfser tickets. Oh and if you buy on Stubhub and it's a mobile ticket you have to sell on Stubhub... So double the ridiculous fees. Seatgeek, please crush Stubhub. You're easier to use and it doesn't feel like a rip-off. They take advantage of being a "leader" in the space.
Date of experience: October 31, 2018
I recently used SeatGeek to buy tickets to MNUFC game and for a Twins game. The selection process was easy to use by showing a layout of the stadium. Buying our seats was a breeze. And the best part of the whole deal was being able to transfer the tickets. The whole process was WAY easier than I ever thought.
Date of experience: August 14, 2019
Today I was looking up tickets for a show for next April andd was just browsing when I came across this website and wasn'r ging to purchse yet but my young son clicked the order and it went through. I immediately tried to contact customer service, even before my order was confirmed and of course didn't get a reply. I contacted them once again. Now I am being told that sales are final? You must be kidding me. I want an immediate refund for this ticket that i don't even want and that is completely overpriced! I won't be able to sell it for what they are charging me. This is a scam please don't use this service.
Tip for consumers:
buy your tickets from a vendor that is legit. Ticketmaster, Eventbrite etc.
These people are just a scam.
Products used:
I don't want this product
Date of experience: October 11, 2021
Did not like the ticket transfer process. The last time I bought tickets was a lots smoother as it was an instant upload. Not a fan of transfer process. Also, I think you should put a disclaimer on all tickets for the Fiser Forum venue as they only accept printed tickets, they will not accept a screen shot.
Date of experience: February 17, 2019
I used to buy tickets from stubhub all the time before I found SeatGeek. I loved seatgeek because of the prices. A lot of people say there werent any fees on seatgeek but I knew there was they werent broken down before. Now that theyre broken down the tickets are way more expensive and are the same as stubhub. If the price is the same at both, I would rather shop with stubhub.
Date of experience: September 26, 2017
Very bad experience! Bought general admission Lynyrd Skynyrd tickets from Seatgeek... over charged "double" the price. We found out at the concert GA was $40.00 per person & we were charged $190.00 for two tickets! To top it off... we were promised our tickets by Feb. 28th... not receiving them until less than 24 hours before the show! Only becz we called & complained did we receive the tickets! Nor did the company compensate or do something for the trouble they caused. Bad business & bad experience.
Date of experience: March 6, 2017
Hi Michelle,
We would love to take another look and see what we can do to make this better!
Please give us a call or shoot us a note!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Using the SeatGeek app I was able to identify the seats I wanted quickly, order them, receive confirmation of the purchase and email them to a friend all in a matter of minutes. Happy, frequent SeatGeek user!
Date of experience: August 14, 2017
I was just shown to my seats, the last in the house. I'm baffled because I am 100%sure this section of the theatre was NOT in my search parameters and that I did NOT buy the cheapest seats available. So I can't quite understand how I ended up here. Shame on me for not triple checking but come on... I cannot believe I paid double for the last seats in the house next to a pole. What's worse is that I got this show as a gift for my companion- embarrassing! I can't help but think I got SCAMMED :/
Date of experience: December 19, 2015
Hi Julie, we're so sorry for the negative experience and we'd love the ability to dive in deeper and figure out what happened. Please email us at hi@seatgeek.com so that we can dig in.
SeatGeek was a great experience as always. I sat right where I wanted. The tickets were LEGIT, which is always a fear I have when purchasing online, yet I have never had a bad experience with SeatGeek. SeatGeek is my go to site for tickets!
Date of experience: August 18, 2017
Just wish you'd say somewhere how many total tixx available for any given game, and list face value of tixx; I realize u r trying to accommodate buyers AND sellers, but the playing field doesn't seem quite level
Date of experience: October 9, 2017
Hi William — thanks for your feedback! We'll be sure to pass your suggestions on to the appropriate teams to consider for future versions of the website and app!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Booked 10 tickets to an NHL game this morning and received confirmation. At the end of the day, they sent an email that the event was canceled by the organizer. REALLY? The NHL canceled a game? Called customer service and they were not helpful. I explained that the NHL did not cancel the game and they continued to say it was.
I WILL Not use seatgeek every again.
Date of experience: September 24, 2019
I brought tickets for an event. On row G section 103. They where on waiting for confirmation from the seller.
Then i received a email telling me that the tickets where unavailable and that i was going to get refunded.
I when to my app and check again for the tickets on section 103 row g because it was the last ones. And yes they where available but the seller decide to increase the price. So i paid more just because the sellere decide to change his/her mind on the price.
I do believe that is no fair because if for us is instant payment the seller should do the same with the tickets and should no be able to change their mind. The seller repost the tickets at higher price.
Date of experience: February 18, 2019
Hi Martha,
Hope you are doing well and that you enjoyed the event!
We give all of our sellers a window to confirm tickets, to make sure they still have the inventory available to be able to fulfill before confirming. In some rare situations, such as this, it looks like they may have rejected the order due to having priced it wrong. That said, I do fully understand the frustration on having the ticket price increase on you.
I will make sure we forward this information on to our team, as we are always looking for ways to improve our platform and make sure the event going experience is top notch.
The whole site is set up trick you into overpurchasing
The whole site is set up to make is as easy as possible to overpurchase, with no confirmation windows or verification.
I attempted to purchase one ticket - the site defaulted to 2. I recognized it the the second I hit pay, but there was no way to cancel - even though I saw it instantaneously, as in before the card was charged.
I then contacted customer service was told I had to agree more service terms and accept the tickets before they would even request a refund. And then, surprise, no refund was possible even though I had reached out to them in less than a minute.
They then offered that I could sell the tickets through them (more fees to them) and offered me a coupon for purchasing through them in the future (not going to happen). So everything about the customer service interaction was an attempt for them to make more money off of me.
I'll never use them again, even if they have the cheapest tickets.
Date of experience: February 3, 2020
Hey There,
Thanks for reaching out. I want to take the time to address your concerns here.
We do have a confirmation screen. After you select the section you want you are taken to a page that shows the number of tickets and cost. After that screen there is a final confirmation screen that shows the full cost of the order, number of tickets, and all other relevant information. You need to confirm your order on that page.
We do realize you had intended to buy 1 ticket and not 2 as you had selected by mistake. However, our policy is that all sales are final. The reason for this is that we are a secondary ticket marketplace and connect buyers with sellers. So we can't cancel or amend orders as that effects the seller.
If you don't need or want the additional ticket, you can sell it on our or any other secondary ticket marketplace. As we cannot offer a refund our agent was providing a solution. The promo code you were offered is a courtesy and does not expire so if you ever do use our service again it will be there.
Warm Regards,
SeatGeek CX Team
I recently purchased tickets for a reds game through there website when I got to the game they told me my tickets were invalid because they sent me tickets for the game the day before I have tried multiple time to get a hold of someone for a refund but I have yet to be given an answer or a refund
Date of experience: April 26, 2016
Hi Jessica, we're sorry to hear about this and this is the exact experience is what we're working to eliminate. It's why we have very strict agreements with our sellers. It's disappointing to hear that we let you down this time. You mentioned that you reached out to our CX team. I assure you that we'll be having someone contact you ASAP to make this right for you.
This was the first time I could not print the tickets I purchased. First the website said I would need to download the Seatgeek app to get my tickets. Then I received an email I thought was spam that said I would have to download the MLB app to get my tickets. I needed to contact your customer service to make sure I was doing it right. It was VERY confusing.
Date of experience: May 11, 2017
Hi Phyllis, thanks so much for taking the time to leave a review, and we do apologize for the confusion regarding this ticket transfer! Ideally, all mobile tickets can be delivered directly through the SeatGeek platform, but we're doing our best to accommodate MLB fans this season as more teams switch to mobile transfers. We're also continuously working to push as much information out proactively as possible so the users affected by these third-party ticket transfers are aware that they're coming prior to delivery. We always appreciate user feedback--it's what helps us provide the features that everyone wants the most! Please let us know if you have any other questions or concerns about this order or just in general. Thank you again!
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Hannah, thank you so much for reaching out to us about this here and over social media. We're so happy that we were able to work out a resolution for you! Please feel free to reach out to us again if you ever have any other questions or concerns!