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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
That should be enough. Why make me type a full review when clearly I don't want to? The ticket purchasing experience was 5 stars; this rating experience is about a 2.
Date of experience: May 20, 2018
Pretty sure this app buys tickets and resells them at a premium. Awe well, nothing the be done about it until the industry becomes better regulated. Cant fight the current.
Date of experience: December 31, 2018
I found tickets for the RedBulls game on here last week and the experience was AWESOME. Their site is beautiful and easy to use. I saved like $20 by purchasing the tickets on the secondary market also.
Date of experience: October 26, 2011
Recommended I sell my useless tickets that where for a non existent event anymore. Support is awful and took 45 mins to tell me there's no option for a refund
Date of experience: September 14, 2017
Smooth transaction and quick delivery of e-tickets.
Weather should make it possible to filter on rows though, and be more precise with were on each row the seats are located.
Date of experience: October 8, 2017
Dont see why I would ever go anywhere else. Being able to see value based on seat color is a cool feature. The stadium detail is amazing too. Highly recommend.
Date of experience: July 26, 2018
I didn't sell my ticket for a sold out show at a reasonable price. :( ... and they say this review should be at least 100 characters, so I'll type some more.
Date of experience: June 25, 2019
Hey There,
Sorry to hear that your ticket didn't sell. Unfortunately we can't control the market!
While tickets often sell for sold out events, sometimes there just are not enough people looking for tickets.
Warm Regards,
SeatGeek CX Team
Easy process! Went great! SeatGeek made it easy for me to get my tickets very quickly, at a reasonable price, and kept me updated every single step of the way.
Date of experience: October 11, 2019
Love that you can see the actual seat placement when ordering, its a really easy and customer friendly platform to use. I recommend it to all my friends and family.
Date of experience: March 22, 2018
Havent had chance to use tickets and still need to figure out how i have never used this site or any ticket site before i did try call for help was on hold hour no answer...
Date of experience: September 30, 2017
Quick and easy to use website. Great support if you need help post order. I needed to change a shipping address for the hard tickets and they came through.
Date of experience: August 15, 2017
Quick and easy purchase! Would highly recommend! Received the tickets in my email instantly! Have never had a problem using seat geek! Can't wait to go to the game!
Date of experience: August 31, 2017
Seatgeek sold me tickets and even confirmed them within 15 minutes. 3 months later they decided to refund my money without an email or any notification. By that time ticket prices had increased by 400%. Customer Service has been a complete waste of time. I would never under any circumstances buy anything from them again. Large Service Fees and fraudulent tickets are all you'll find here.
Update
I reached out to Seatgeek as they have requested below. It took them 2 days and me asking for an update before anyone responded. They have continually lied to me. First they told me my tickets were not real. I informed them that I have Chat transcript verifying the tickets. I have the ticket locations by Row/Seats that came with the Verified ticket email. They then backtracked and said the tickets were for a different event at the same venue. Check this off as another lie. The tickets were for the Kentucky Oaks/Derby. Churchill Downs only has 2 MAJOR Days during the Summer that would warrant an expensive(500$+) ticket and those Days are the Kentucky Oaks/Derby. I honestly don't understand why anyone would ever use Seatgeek. The only thing worse than my original experience has been talking to Customer Service who continually lied to me.
Date of experience: February 7, 2017
Hi Adam,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear this, Please get in touch with our support team, we would love to take a deeper look into this situation.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Hi there,
Good app, but you should change the rules for entering the phone number. I´m from Brazil. My number has 9 digits. Your system does not allow it.
Date of experience: January 24, 2018
I highly suggest people utilize seat geek. Always use SeatGeek to buy tickets. Not really gonna find better prices either! The very best deals one and easy to use.
Date of experience: December 30, 2018
We bought 2 tickets since April 4th to go to Tom Jones concert. Cannot attend, they will not give our money back. We had not even received the tickets and see if by any miracle we can sell them. NEVER buy tickets with Seat Geek IT IS A TOTAL FRAUD
Tip for consumers:
Do not buy in Seat Geek. You get a problem they will not refund you money
Products used:
None..this were tickets that we did not get on time to sell them..since we cannot attend. No refund from Sear Geek
Date of experience: September 21, 2022
It took me an hour to purchase my ticket. I was not happy. I almost gave up. Finally, it worked. This definitely needs to be looked at so other people don't have the same issue.
Date of experience: September 18, 2018
WHERE IS MY MONEY! YOU GUYS HAVE GOT TO BE THE WORST LYING, DISHONEST COMPANY IN THE UNITED STATES. YOU CHARGE PEOPLE FOR AN EVENT THAT COST MORE TO ORDERED THROUGH YOU ORGANIZATION THAN IF YOU ACTUALLY PURCHASE IT AT THE VENUE. THE TICKET NEVER SHOWS UP AND YOU LIE ABOUT SENDING A REFUND TO GET PEOPLE OFF YOUR BACK WITHOUT ACTUALLY REFUNDING THEM. I WILL BE SURE TO LET OTHERS KNOW OF MY EXPERIENCE AND YOU CAN BE SURE THAT I OR ANYONE ELSE I INTERACT WITH BE USING SEATGEEK EVER IN THE NEAR FUTURE! IT HAS BEEN A MONTH AND A HALF AND I STILL HAVEN'T GOTTEN THIS ISSUE RESOLVED.
Products used:
NOTHING
Date of experience: January 24, 2022
The customer service is as poor as any company ive every worked with. I talked to multiple people Jose E was the worst of all but completely unhelpful. Work with them at your own risk
Date of experience: September 28, 2022
Search engine site cant deliver on promises has no direct relationship with sellers.
I ordered a more expensive ticket that promised delivery "within minutes" yet no ticket was delivered. Now 72 hours later, Seat geek is still apologizing saying they've contacted the real seller but not to worry the tickets will show up before the show. They were unwilling to provide a cancellation even though the tickets were false advertising. I contacted visa and shared the details and visa was happy to support me in a dispute and cancel payment to seatgeek.
Seatgeek is simply a search engine and resells tickets from other resellers and so has no control. From seatgeek.:
"SeatGeek is simply a search engine, and once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
I already reached out the seller regarding with your concern. We will update you as soon as possible. We'll keep an eye on this issue.
Best,
Kim at SeatGeek
"
Date of experience: July 23, 2019
Hi Joe,
I have already reached out to you directly to make sure we resolved this issue for you, but I wanted to be sure I posted a public response also so other users could see the answer to your concerns and experience.
When our tickets are marked as instant tickets and state within minutes, that is true the majority of the time. In your case that did not happen. I do not know if the change in delivery wasn't updated in our system but do know we will look into it. Our standard policy is that tickets must be fulfilled at least a day prior to the event. Sometimes when a seller marks a ticket for delivery method that is the method they have been told they will get the ticket and then event or venue changes can cause that to change. When it does we try to take every step to notify the customer. That said we are sorry a ticket was marked as being fulfilled in minute when that wasn't the case and take responsibility for that.
The statement you got is not fully true as well. We began as a search engine for tickets, something similar to what Kayak does for hotels and flights, but have evolved to be more. We have direct relationships with our sellers, who we vet and have contracted agreements with. Which is why we can offer guarantees. That said, at the end of the day, your purchase was with SeatGeek and we will take every step to hear and do our best to address your concerns.
Warm Regards,
Locke, SeatGeek CX Team
SeatGeek is a joke. I purchased tickets for an event and then the event was cancelled. SeatGeek will not return any emails or refund my money. Buyer Beware.
Products used:
Tickets
Date of experience: June 3, 2021
After 2 days, tons of emails and hours on the phone with 4 different reps they saw the seller was not being truthful or responsive with my ticket confirmation. The tickets I had purchased were back for sale on the site before I received them. They could not answer why and could not get a straight answer from seller. They told me they would tell seller tickets would not be accepted and money refunded and apologized for my experience but thanked me for the feedback. I was forced to buy other more expensive tickets to be sure we had seats and travel to the game based on their review of the correspondence and seller failing to follow through. World Series game happened. The next day they said tickets would not be refunded after two reps said they would be the day prior. Tickets went unused for the World Series. ALWAYS USE STUBHUB or any other vendor. They are fine as long as money should not be refunded which is where a good company steps up. I am a business lawyer for a living. This is the worst company I have ever dealt with any professional or personal experience.
Tip for consumers:
Do not use them
Date of experience: October 31, 2021
I have found that SeatGeek consistently gives me better options and prices than other sites, including team-owned sites. I will continue to use them for my game-day experiences!
Date of experience: March 27, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Billy, we apologize for the trouble here. When games are relocated, we have to wait for an official announcement from the team regarding how tickets will be re-issued or honored for future games before we can process refunds for the game. As soon as the Marlins and Brewers make their announcement of how fans in Miami can refund or exchange tickets for this series, we'll be able to move forward with refunds, etc. as well.
Please keep an eye on your email for an official announcement from SeatGeek regarding these tickets. Let our support team know if you have questions in the meantime.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101