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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I purchased tickets to a Mets / Braves spring training game to be held March 11th 2022. The game was ultimately canceled on February 28th and was not rescheduled. It has now been 4 weeks since cancellation, the Seat Geek Buyer Guarantee states "we will notify you that the eveent was canceled and provide you instructions on how to obtain the refund" as of this date I have received no notification from Seat Geek. I have e mailed them twice and the only responce I have received is a notation via e mail that I should receive an e mail shortly on the status of my refund. I'm not sure what Seat Geek definition of shortly is but 4 weeks would seem to be ample time to issue a refund. My request #is ******* in case anyone from Seat Geek actually reads these reviews. Customer service is poor at best
Date of experience: March 21, 2022
The service is easy and convenient, however I was met with a few different issues when trying to buy my tickets:
First set of tickets I tried to purchase showed an error page, tried to purchase a new set that was then unavailable and them when logging in to view my tickets from my third attempt, to my huge surprise saw the tickets that I was informed were not able to be purchased due to error on my first attempt.
Date of experience: March 27, 2019
Hefty fee charged to both seller and buyer; it tried to tell which ticket is more worthy, but it failed badly since it doesn't understand each stadium or concert hall. Overall, very bad.
Date of experience: August 4, 2023
First and last time ever using Seat Geek!
Purchased tickets to Elton John at Dodger stadium through SeatGeek. Had to add the MLB website. Got a message from Seat Geek to accept my tickets. Followed the steps to accept the tickets. Message on app said I had accepted tickets, but they never showed up. You can talk to customer service only on day of event. I spent over 2 hours on the phone and they were never able to help me. I asked for the actual seat numbers and the representative told me she didn't have that information. The ticket person I spoke at at Dodger Stadium said Seat Geek is notorious for reselling tickets. After day of event you can only text with customer service. I tried and kept getting disconnected. I disputed charge with American Express, but Seat geek submitted a screen shot showing that the tickets had been accepted and are rebilling me. They are not responding to any emails. This was on my wife's bucket list so I paid for flights, airfare, hotel and rental car to make this happen. Beware of this company!
Tip for consumers:
Don't use Seat Geek
Products used:
Tried to use concert tickets which I paid for and never received
Date of experience: December 4, 2022
I would give zero stars if I could. I don't have enough space to type what I need to, but when trying to sell some tickets purchased on this app, it somehow linked some totally different tickets that I had saved in my MLB Ballpark app. I wasn't trying to sell the MLB Ballpark tickets, only the ones purchased through SeatGeek. The tickets that ended up selling were valued way more than what I set the selling amount for. Yes, I would think at some point I should have noticed the wrong tickets were listed, but the MLB tickets should have never even linked with the Seat Geek app. I will never use any of these again. I lost alot of money over this.
Tip for consumers:
Don't use this for selling!
Products used:
Purchased and Sold tickets - never again.
Date of experience: June 24, 2022
Got my ticket fine everything came through Ticketmaster super legit.
Couldn't find my ticket at first contacted their customer service who is able to help me through the chat and figured it out.
Date of experience: November 22, 2023
I bought tickets the day if or event and we had amazing seats for such a great price! This is the second time Im using seat geek and I could not be happier
Date of experience: December 15, 2017
My total experience was maybe 10 minutes. Clearly showed prices, from least to most expensive just how I like it. Checkout was simple. Only critique is I wish it let me use PayPal.
Date of experience: January 26, 2020
I was charged for tickets i didn't use because of confusion with the app and payment processing. I have sent a complaint, but keep getting passed around.
Date of experience: January 28, 2018
Love the different ways of searching for seats & that I can easily see good deals on the map. The 10% discount code was what prompted me to use SeatGeek for my tickets.
Date of experience: February 22, 2018
My experience with SeatGeek has been absolutely terrible. They refuse to refund under any circumstances then wait until the last minute to send your tickets so it is too late to resell. Terrible.
Date of experience: October 10, 2022
As you can tell from the one star reviews and subsequent replies from Seat Geek, this site only collects ticket information from the many resellers out there. Unfortunately, this lends credibility to the many scammers by lumping them in with the reputable dealers. You assume there is some screening process done by Seat Geek, but that doesn't seem to happen. I purchased a Super Bowl ticket only to have the dealer contact me to tell me there was an error and were refunding my money. This tied up my credit line for a few days and could have held up my subsequent purchase from StubHub. I was lucky, the refund did come through and I was notified by RazorGator in time to purchase another ticket. Seat Geek should track the dealers' performance and exclude those that are not providing a basic level of customer service. If Seat Geek becomes the goto place to find tickets, they should be able to insist on performance by the resellers they include on their site. I will continue to use them to scout tickets, but will probably only buy from resellers I am familiar with.
Date of experience: January 29, 2015
Hi Shana,
Thanks for getting in touch. We're sorry to hear that you had such a bad experience with SeatGeek. We actually do hold all of our vendors to very high standards, and when we do have a broker that's repeatedly providing negative service to our users, it's our policy to remove their tickets from SeatGeek like you suggested. Please consider reaching out to us at hi@SeatGeek.com so we can resolve the issue.
Thanks again!
Absolutely terrible! NEVER USE THIS SITE. If I could give negative reviews, I would. I bought tickets to a huge game for around $200 and almost a WEEK later they inform me because of some technical error, the tickets aren't available. This technical error = trying to make money off a higher buyer.
Date of experience: July 22, 2014
Hi Jamie! We're sorry to hear you're disappointed. SeatGeek is a ticket aggregator, meaning we list tickets but do not own them. This means that when you're when you buy tickets using SeatGeek, you are not buying them from SeatGeek. We may have helped you search for and find a good deal, but your payment and your order go directly to the individual or business who owns the tickets (a. K. a. "the seller"). The seller receives, fulfills, and ships your order, and also provides customer support.
We're sorry to hear that you experienced a technical error with the vendor from who you purchased the tickets. It's best to contact the vendor directly in that situation, as they have access to your order and can help resolve the issue for you. We hope that helps next time.
I bought tickets to an event and a parking pass. I pay 20.00 on the site for the parking pass, then when I get to the event the parking price was only 10.00...Im not a happy camper!
Date of experience: December 28, 2023
We ordered tickets on line; several emails on our phone to get seat geek app,
Seat Geek sent us to AXS to get tickets; then ended up getting the wrong seat. TOO MUCH, just so you can save paper. Never ordering from you again.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2019
I purchased 2 tix to Adele at Staples for 09/20/16 -- they were close to 1K. AFTER I purchased the tix, I was reading reviews for SeatGeek and needless-to-say, was a bit in panic mode. The eMail I received confirming they were sent had a blank tracking number! I was finally able to track down the fed-ex number and you can be sure I tracked that on an hourly basis. Well - the tickets were delivered; and, they even called the day of to ensure I received the tickets and to enjoy the show. So yes, the communication could have been a bit smoother; but, all-in-all it worked out in the end and it was an AMAZING show. Would I use them again? Probably --- I just hope they smooth out their en-route communication...
Date of experience: August 22, 2016
I really liked the discounted price UNTIL the excessive "handling fee" hit, but all in all it's still a fairly good price and so far I have not had any issue purchasing, receiving, or using my tickets.
Date of experience: February 24, 2020
Sellers fees/buyers fees a bit excessive for higher priced tickets but it's great otherwise. Easy to access your e-tickets and get scanned in the venue. Everything is streamlined and easy to use.
Date of experience: October 30, 2018
It was very simple to purchase tickets. Hopefully we have good seats at a reasonable price. There is a toll-free number if you have problems purchasing your tickets on their easy app
Date of experience: September 26, 2017
Very easy to find my seat and love seeing the picture of the field before you purchase. It was exactly from that spot. Once I purchased I got it within an hour.
Date of experience: October 7, 2017
Found just what I was looking for to surprise my mom! The process is easy. I've never had a problem with seatgeek and will continue to purchase my tickets through the site/app.
Date of experience: February 19, 2019
Got to the playoff game and tickets were invalid. Worst experience ever. Humiliating... No response from email sent to seat geek. Dont ever use this site. No one has contacted me yet.
Date of experience: May 17, 2016
Daniel thank you so much for sharing your experience with us. We are so sorry that you had a negative experience. We have VERY strict agreements to hold our sellers accountable in the event that our customers have any issues at the gate. I assure you our CX team will be in touch with you to make this right.
Just wanted to do something special for my son's 21st birthday. Glad I was able to find 6 seats together. He will be extremely excited to attend the game with the family.
Date of experience: September 3, 2018
Purchased tickets for an the Iowa /Illinois game. Never received the tickets event. Tried calling several times and was told someone would contact me with refund. Two months later still no refund.
Date of experience: January 3, 2022
How is a company not going to have an active customer service phone number? Ive been waiting on a refund for a concert that was cancelled in June of 2020 because of covid. First email said they were waiting for a postponned event. A later email stated that the concert was cancelled and I would recieve a refund that could take up to 3 months. Still have not received a refund. And it was almost a $300 purchase. Ive sent several emails since that is the only way to get ahold of this company in any way. It said I would receive a response within 24 hours and has been months ago. They do not respond and do not communicate in any way. This is a horrible way to run a business. There was never a concert so refund the money already.
Date of experience: June 15, 2022
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi There,
Really glad to hear that you enjoy the convenience of our platform.
Though, want to make sure everything went okay with your order. It sounds like you ended up making a second purchase due to getting an error message but it turned out your ticket order did go through. Please send us an email to support@seatgeek.com or call us at 888.506.4101 and we will be happy to look into this and see what we can do about that accidental double order.
Warm Regards,
SeatGeek GX Team