- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
How is a company not going to have an active customer service phone number? Ive been waiting on a refund for a concert that was cancelled in June of 2020 because of covid. First email said they were waiting for a postponned event. A later email stated that the concert was cancelled and I would recieve a refund that could take up to 3 months. Still have not received a refund. And it was almost a $300 purchase. Ive sent several emails since that is the only way to get ahold of this company in any way. It said I would receive a response within 24 hours and has been months ago. They do not respond and do not communicate in any way. This is a horrible way to run a business. There was never a concert so refund the money already.
Date of experience: June 15, 2022
I purchased tickets on Friday night for a Saturday mid-day baseball game. I planned to walk through the gates at 11:30am. I was driving 2 hours to the stadium from my home. I did not receive my tickets until 10am. I was stressed about it, and I emailed Seatgeek to see where the tickets were. I did not get a response until the same time that my tickets came in to my email.
That was not great, but what made it worse, was that I purchased the tickets on Seatgeek, but then I had to sign up for fanexchange to get the tickets. Once I did that, the tickets then had to be transferred by another account on ticketmaster. The entire process was more complicated than needed, and I will probably look to use another company to get last minute tickets.
Date of experience: October 2, 2017
No problems whatsoever. Site worked. Tickets were real. Tickets scanned in the app. Wish tickets could be transferred to Apple Wallet, but thats a minor gripe.
Date of experience: September 29, 2017
I ordered tickets for a concert and never received them. I got an email saying to watch out for another email/link to get my tickets but it never came. I downloaded the apps, still no tickets. Worst of all, I have spent hours in chats with representative, sent them screen shots, etc. still nothing. DO NOT ORDER TICKETS THROUGH SEAT GEAK!
Products used:
None because I never received tickets
Date of experience: November 3, 2022
I bought ticket 3 tickets for an NFL playoff game at $130 a piece. I received a confirmation email and my check account was debited. After making travel arrangements, I received an email 2 days later saying the tickets were no longer available. I believe it was because the tickets had spiked in those 2 days to $460 a piece and the seller would rather get hit with the minimal fees that SeatGeek hits them with instead of selling the tickets to me at the agreed upon price. I WOULD NEVER USE SEATGEEK IN THE FUTURE IF I THOUGHT THAT THE TICKETS MIGHT GO UP IN VALUE BECAUSE THE SELLER CAN SIMPLY DECLINE THE SALE WITHIN 24 HOURS AND SEATGEEK DOES NOTHING TO HELP YOU OUT. I had several friends who used Ticketmaster and StubHub for the event and had no problems. I cannot afford the tickets at $460 a piece, so I will not be able to watch my first Buffalo Bills playoff game in 17 YEARS because of this oversight.
Tip for consumers:
Have used StubHub and Ticketmaster before, both are WAY better than this site.
Date of experience: January 2, 2018
Hi Drew, thank you for bringing this to our attention. We take matters concerning the various vendors who list on SeatGeek very seriously, and we appreciate any comments that customers can provide about their experiences on our site - whether they are positive or negative.
If you can send our support team any additional information in regard to your interaction with TicketNetwork, I would really appreciate it. In order to provide a better marketplace, we are constantly working with our customers and our vendors to improve the ticket buying experience on SeatGeek. If a specific issue becomes a trend with a vendor, we will remove their listings. We will follow up with the vendor directly to make sure that they are aware of the issue at hand and the negative experience it has created.
Although this does not erase the poor experience you had, your feedback will allow us to improve user experience. Ultimately, we hope to create a better system where this does not happen. Again, we're sorry this has occurred.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
This is the second time purchasing tickets. It is super easy and always cheaper than anywhere else. I searched all other available sellers prior to purchasing.
Date of experience: February 26, 2018
I thought the tickets I purchased were very reasonably priced, and so easy to get. My daughter and her friends have enjoyed each concert they've attended.
Date of experience: April 11, 2019
Had a hard time trying to convert PDF to be able to sell tickets at the stadium in AZ. Finally gave up and tried to sell the original tickets that I purchased from SeatGeek. Very frustrated, there was no copy to PDF on my IPhone.
Date of experience: September 5, 2017
I bought five Utah Jazz tickets and three are in one area and two are in a different section I have tried to contact seek geek for over a week, but no response. The phone number they have is also disconnected the WORST CUSTOMER SERVICE or should I say NO CUSTOMER SERVICE! RIDICULOUS. I think I'm gonna contact the Delta center to find out what is going on with my tickets and why are they not in the same section since seat geek is the official ticket sales of the Utah jazz… I CALL BS!
Date of experience: October 3, 2023
If I could leave 0 stars I would. I purchased tickets in October for a Flyers Hockey game in Philadelphia for the 17th their home opener. After driving 2 hours to Philly I learned upon my arrival that the games time got pushed up and hour and not once was I notified of this change. I purchased more than one ticket so it was not cheap. The arena was not letting people in after the first hour of the game I was unaware I was missing. My tickets still stated the starting time was 7pm. I immediately reach out to seatgeek customer service where they said they'd reach back out in 2 days. 2 WEEKS later absolutely nothing from them I reach out again and spoke with someone new now addressing my original issue as well as the company ignoring my emails for 2 weeks. A few days later the team came up with their version of a solution which was to offer a 50% promo code for me to purchase new tickets? As if I'd ever use the company again. My response was that I was dis satisfied with that "solution" as to which they said "no worries you can use it up to 12 months from the issue date 50% promo for you to purchase and you can sell it to regroup your funds" Why would I purchase new tickets to sell and get the money back from those tickets that serves no purpose I still lost the money i spent on my original tickets. Absolutely ridiculous it's no wonder their reviews are soo low. Do yourselves the favor and go through any other seller.
Date of experience: November 5, 2023
Do not use or trust SeatGeek
Do not use or trust SeatGeek. I purchased tickets from them based on their listing that the tickets were located in the 1914 Club at Wrigley Field.
When I received the tickets, they were not located in the 1914 Club at Wrigley.
I contacted SeatGeek multiple times asking them to honor their "Buyer Guarantee". They refused to honor or even acknowledge the "Buyer Guarantee". (Which is listed on their website)
They expected me to chase down 3rd party sellers of the tickets even though I found the tickets on SeatGeek and purchased them on their web site. SeatGeek did not lift a finger. This was a terrible customer service.
Again, do not trust SeatGeek. They offer absolutely no remedy if you do not receive the actual tickets from their web site.
Mike Reynoldson
Boise, Idaho
Date of experience: May 25, 2019
Hey Mike,
So looking at your order this was purchased using our platform but purchased from Ticket Network. When you select a listing it shows who the seller of the ticket is. Most of our tickets are branded as SeatGeek or Marketplace (marketplace being tickets listed by fellow users) but others can be listed by Ticket Network, Eventbrite, or other third party partners.
As they use their own payment processors for the orders, they are not backed by the guarantee nor can we process any refunds for those orders. We are happy always to make sure you get connected with them should you have any issue!
In orders that we handle the processing on, which is the bulk of our listings the guarantee is in effect and we can refund, find comparable tickets, or otherwise assist.
Warm Regards,
SeatGeek CX Team
I used seatgeek to find an affordable set of tickets for the recent UFC event, and I did, for good seats too. So I got everything I wanted from the site, like I always have since I started using the service.
Date of experience: March 31, 2019
Don't ever use this biz all they do is use Ticket master and charge you 3x fees. Do yourself a favor and just use ticker TM could of saved myself $120 on the same exact seats.
Tip for consumers:
Just don't!
Products used:
Concert tickets. Can't even get a refund so I could've just bought from ticket master instead, all they give you is a credit of your purchase. It's an extra $120 I could of used at the event. To me all they are are ticket scalpers raising the fees 3-4x of ticket master
Date of experience: March 15, 2022
Easy to use, pictures of the venue seating make for a much better choice regarding tickets, took me only a few minutes from wanting tickets to having ones that were better than what I was expecting.
Date of experience: December 26, 2018
I am getting concerned. I bought these tickets three days ago and they are still listed as XFER MOBILE DELIVERY. I need to print or have them available mobile today or tomorrow please and I don't know how to access the tickets. If they are coming from another provider, I don't know who that is and why I haven't heard from them yet. I was expecting an email notification from a third party, but we are now 4 days and counting...
Date of experience: June 19, 2018
Last night I purchased 5 tickets through SeatGeek for the upcoming Northwestern v Michigan football game on October 23rd. I was notified the seller transferred his tickets by SeatGeek, but he ONLY TRANFERRED 3 TICKETS. I still have not received the remaining 2. I have emailed support and been on hold with customer service for over an hour and have not received a response.
Update: Customer service answered after two hours and they are contacting the seller to transfer the remaining tickets. Will slightly improve my rating if I actually receive the remaining tickets.
Update 2: I received my remaining two tickets from a different seller. I am glad to have my tickets, but I should not have to call customer service to get everything I ordered. The third party transfer process needs to be more transparent.
Tip for consumers:
This site will work if you're willing to use up your own time contacting customer service.
Products used:
Tickets
Date of experience: October 12, 2021
The App for Seat Geek is very easy to use. They include fees in all the prices already while browsing which makes it much less difficult looking for tickets to events!
Date of experience: January 23, 2019
I feel that seat geek is very fast and easy. It's also very reliable because I've used it the past. I would definitely recommend this app to my friends and family.
Date of experience: January 30, 2019
Very fast and easy. I love SeatGeek because they keep me in the loop of all the cool events happening in LA. And they're always coming through with some good deals!
Date of experience: July 18, 2018
Had a little technical issue printing my tickets so I jumped on the chat and within minutes one of the great customer service representatives emailed a pdf to my personal email.
Date of experience: February 27, 2019
Great way of finding low prices and easy to check daily for their low prices available. Love how they show you a view of the court/arena/field when making decisions on seats
Date of experience: February 2, 2018
Seemingly Fraudulent Business. On June 7th, right after hearing Messi was going to Miami, I bought tickets to see him on Seatgeek, to the closest team, Charlotte. The money came out of my account and the order status on my Seatgeek account page had the tickets listed as 'waiting for confirmation'. It was like that on my account page from June 7th until today, the day of the game. Under the Seatgeek FAQs it says 'confirmation' will come within 24 hours of the event. Today when it still had my tickets listed as 'waiting for confirmation' I called Seatgeek. After waiting on hold for 30+ minutes the guy tells me those tickets were canceled on June 8th. Obviously the tickets were canceled because the ticket prices went way up later the day I purchased them. I don't know how this isn't against the law but what're you going to do? That was my first and last experience with Seatgeek.
Date of experience: October 21, 2023
Purchased 2 tickets to see Pearl Jam on 9/2 in St Paul, MN. Bought the tickets 2 days prior to the show, last minute decision. Invited my son who lives 45 minutes from me to see the show. Son drove to my home 2 hours before the show started, had not received any tickets or notification of delay for the tickets. Decided to drive toward the venue, another 45 minute drive only to discover the seller (tickets were confirmed) did not release the tickets and probably sold them on another site. I was informed by SeatGeek that I was entitled to a full refund +20% for an inconvenience fee. Although I was happy about that, I was really looking forward to the show. Fast forward to now 9/14, still no refund. Was told on the night of the show the refund would take 3-5 business days. I find out today after pestering them all afternoon yesterday that they just processed my refund on 9/13 and it would be an additional 3-5 business days and the kicker here, just found out this morning, the 20% inconvenience fee will take 30 business days. Thats right, 6 WEEKS! This was the first time I used them and it may be the last unless I am desperate. Buyer beware!
Date of experience: September 14, 2023
I wish I had seen these reviews prior to purchasing but as I am on hold with them after them being rude to me, I stumbled across this forum.
I bought tickets a week ago and still hadn't received an email and they aren't in my account area on the website; he told me to check again and I said this is why I am calling you the event is two days away with no tickets. I wanted a refund but that wasn't allowed, and they wouldn't budge.
I just wanted to put my money towards ticketmaster where they may be more expensive but their customer service is great and never had a problem.
So, I am never purchasing from seetgeak again as its a scam and customer service reps are very rude!
Date of experience: January 6, 2017
Hi Ashleigh,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We're truly sorry to hear about your experience and would love the opportunity to discuss this with you further!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Keith — thank you for your feedback! We do apologize that your first ticket purchasing experience was not a smooth process. Recent changes to ticket formats across some venues have resulted in tickets having to be delivered externally of our own platform. Our team is working to be able to minimize the complexity and confusion of dealing with multiple platforms in order to receive your tickets, and there will definitely be some improvements coming to this process.
Again, thank you for taking the time to provide us with feedback. If you'd like to reach out to us any further, feel free!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101