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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Seatgeek is a huge waste of time and borders on a scam. If you order tickets for an event, it does not mean you will get the tickets. Sellers can post tickets that they don't have or are trying to sell at multiple prices. You place an order, pay and assume that's a done deal but then the seller can decide not to sell you the ticket (because the price is too low or they don't actually have the ticket) and you are stuck.
Worst of all this process is not instantaneous. I bought last minute tickets and didn't find out that SG didn't actually have the tickets they listed and accepted payment for until after the event had started. Nothing online or in my account said "sorry tickets not available". I had to call to figure out what the deal was. If SG had immediately let me know that the ticket listings was a scam, I would have found tickets elsewhere. Instead, I had to call to discover that despite selecting tickets and paying for them, I really didn't buy tickets at all. Meanwhile the event started and I had to find a more reputable seller.
Don't waste your time with this untrustworthy and dishonest service. You're get more reliable service from the guys hustling in the parking lot.
Date of experience: August 12, 2017
My order was issued effortlessly on the SeatGeek app And the tickets arrived very quickly! I will definitely be ordering tickets for various events again!
Date of experience: February 21, 2019
Great service, tickets arrived well in advance of event, no hassles at event gate. Will definitely be using this service again and recommend to others.
Date of experience: January 27, 2018
Wife and I used Seak Geek to acquire tickets to Hamilton in Fort Worth Texas last weekend. The tickets never arrived per the 24 hours prior to the event commitment. We contacted Seat Geet twice prior to the play and unfortunately the tickets still didn't arrive. My initial reaction was to write a bad review, but I didn't. Although disappointed we didn't get to see the play, the follow up service from Seat Geek was impeccable. They communicated frequently, refunded the cost of the tickets within 24 hours and took full accountability for the mistake. It would have been too easy to give Seat Geek a bad review. That said, I think they deserved better based on the follow up and how they addressed the issue.
WELL DONE SEAT GEEK!
Date of experience: February 5, 2022
I bought tickets for the Red Sox on the green monster, I expected no issues. Fast forward to just about 7 hours before the game starts and I still dont have my tickets (of which I spent ~$120 on) and Seatgeek DOES NOT give refunds. I'm livid; how can you take money for a service, not perform the service, then have the audacity to say "we don't give refunds." THAT'S NOT A REFUND IT'S GIVING ME BACK THE MONEY I SPENT FOR LITERALLY NOTHING. I wish I could give 0 stars - never using this service again
Date of experience: April 27, 2018
I bought two sets of LLORCH and LROCH tickets to see a live show but the seats I got were so far in the curved area of the theater that we you couldn't see everything on right and far left depending which side we sat on. I wish I would of known ahead of time about the seat numbers but I took a gamble. I dont think the tickets deserved such a high score which is why I bought them. They were rated a 9.5 I say more like an 8.
Date of experience: November 20, 2019
I bought tickets through Seat Geek thinking it was the official ticket retailer for the event because the band I was seeing had linked directly to them for tickets & that they probably had the best deal going directly to the source. Boy was I wrong. Better deal on other site and Seat Geek is not very transparent about the fact that ALL SALES ARE FINAL. Only written in tiny fine print in the terms and condition. You will not be able to cancel or refund, but a customer service representative will tell you that you can resell your tickets on Seat Geek to someone else. Guess what? You can only list for resale if you have the PDF file of the actual ticket. Which Seat Geek doesn't send you until about 3 days out from the event. Good luck with that. NEVER BUYING FROM SEAT GEEK AGAIN. EVER.
Date of experience: May 2, 2017
Hi Heather, thanks for letting us know about your experience, and we apologize if the resale and cancellation policy was unclear. Due to the nature of the secondary ticket market, all sales are final and cannot be reversed once they have been submitted. This is to ensure the security of tickets and avoid situations where they are double sold, and is common practice across the ticketing industry.
We do understand that the delayed release policies of some venues and artists can make re-selling tickets difficult. Our goal at SeatGeek is to have an open marketplace that's flexible and secure, and we do our best to work with venue and performer policies. We truly do apologize that this particular experience was not a positive one. If you'd like to reach out for further information or with any other questions about this order or the Marketplace, please feel free to reach us at 1-888-506-4101 or via email at hi@seatgeek.com.
I bought Indian Wells Tennis Stadium 1 tickets from SeatGeek's website (for the night session on 3/13/23), SeatGeek charged my credit card, but the tickets were never delivered to me (they were supposed to show up in the AXS app, but they never did).
Date of experience: March 14, 2023
I purchased an E-Ticket to then find out the statement *special delivery means - It is NOT an e-ticket! No way for me to know this when purchasing. Extremely disappointed that seat geek was NOT able do ANYTHING but say "I'm sorry" several times!
I would not recommend using seat geek to purchase tickets as you many not get what you order if it says *special delivery (I was told I should have called them or started a chat to find out what this means)
Date of experience: March 15, 2019
Hey there,
Hope you were able to enjoy your event!
We do understand your frustrations here with having the delivery method changed. When it comes to tickets the sellers put down the method they are initially told they will receive the tickets in. In most cases this stays the same. However, there are times when the event or venue will change ticket delivery method. This means the sellers get tickets as hard stock when they thought they would be e-tickets.
In cases like these we do our best to reach out and notify customers of this change as soon as we are made aware.
Again, our apologies for any inconvenience caused by this change but do sincerely hope you had a great time at your event!
Buying tickets was so quick and easy. I also really enjoyed the cool helpful things at the end of my ticket purchase like the lyft option, the snapchat filter, the weather for that day, etc.
Date of experience: June 25, 2019
Great overall easy to use, prices are fair, but then the seller fees are becoming of concern. Those need to be addressed, it's starting to look like stubhub far as pricing goes with those added
Date of experience: February 27, 2019
I got my tickets in a very smooth transaction. Even though the event wound up getting cancelled, I was informed by e-mail that I'm getting a refund. It's part of the Seat Geek buyer guarantee.
Date of experience: May 13, 2018
They lied about the tickets I was receiving. Would not refund. Would not exchange. Urged me to try and resell tickets, I never received the tickets; therefore they could not be sold. Urged me to resell on StubHub, THEIR COMPETITOR. Load of crap, I will never recommend this company to anyone. Contacted BBB
Date of experience: December 17, 2018
My husband purchased tickets from SEATGEEK. TWICE! He has not received any confirmation but there are 2 pending transactions on our credit card statement for $145 each from SEATGEEK. The purchases are not showing in his history when we log on and we have no way of knowing who the seller is. SEATGEEK needs to remedy this situation since our credit card statement is showing that THEY are taking our money REGARDLESS of who the alleged "seller" is!
Date of experience: September 30, 2016
Hi Mandi,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're sorry to hear about this. Please give our support team a call or write us a quick note; we would love to look further into this and speak with you about this!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
The online experience was fun for my 1st time using the site, but was not aware of the cost to process tickets. Almost better to just go up to stadium or arena if you can and purchase them there.
Date of experience: November 20, 2019
Using the platform was quick and easy. Next time I need tickets I will use again.
Fees could be a little lower, a $25 cap per ticket would be acceptable.
Date of experience: November 23, 2018
Satisfied with how smoothly the process went just put in my info and went thru just like that We will be going to concert soon Hoping its just as smooth
Date of experience: August 1, 2017
No way to correct mistake even though i noticed it immediately. Seat Geek said list the tickets you just bought. Gee thanks more $$$ for you to relist a mistake.
Date of experience: September 17, 2017
Hi Brian, we apologize for the inconvenience here. For security purposes, orders cannot be cancelled once they've been submitted to the sellers on our site. We do, however, see that you were able to get these listed for re-sale.
If you have any questions regarding our cancellation or refund policies, please refer to our Terms of Use by visiting SeatGeek.com/terms, or reach out to our support team directly so they can help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Ordered tickets for upcoming MLB playoff game two days ago, still have not received tickets and seat geek is not helping reach out to seller.Travel plans hinge on receiving tickets.
Date of experience: October 6, 2017
The process was easy, quick and prices were in the range of what I wanted to spend and we cheaper than stub hub. This was my second time using SeatGeek.
Date of experience: February 17, 2019
Quick delivery and I received exactly what I paid for. Will use this service again in the future. This completes my review of my ticket buying experience on Seat Geek.
Date of experience: October 18, 2019
Just bought some Boston Red Sox tickets! The site was easy to navigate. Really liked being able to the view from seats and the ticket price with all fees included!
Date of experience: June 18, 2018
I was buying my public transportation tickets and I'm not sure if I got them or not? No email confirmation, nothing on how they were being delivered? Not too happy.
Date of experience: March 27, 2019
Hey there,
Thank you for letting us know about this issue. I am happy to shed some light on it and do apologize for the confusion.
The tickets for transportation will be sent to customers directly from the team. Our verbiage was originally not as informative as it should be and this has been updated to avoid confusion going forward.
I can assure you that your tickets will be sent and you will have them. The season is going to be exciting and we would not want you missing even one game!
If you have any further questions about your tickets though, please email us at support@seatgeek.com or call us at 888-506-4101 and we will be happy to look into this further.
I closed a browser without hitting submit and it executed the buy. No refunds but they are nice enough to say I can resell them. And take a $100 loss in the process due to fees. Never again.
Products used:
Accidentally bought tickets
Date of experience: September 12, 2023
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Derek, thanks for reaching out to us. We absolutely understand your concerns, and we'd like to take a moment to go over what happened and help clear up your expectations on delivery.
When it comes to refunds, because we are a platform connecting buyers and sellers on the secondary market, we can only secure them for you if the seller has not fulfilled their end of the sales agreement. That agreement does not involve immediate delivery, but timely delivery from the point that those tickets are available. In this case, the venue had your tickets on a 24 hour delayed release, meaning that while the tickets were sold by the venue months and months ahead of time, they were not released to their original buyer until 24 hours before the event. When this happens, we expect sellers to deliver those tickets as soon as possible - for evening releases, it usually happens the following morning once the sellers are available to process that transfer.
In this case, it looks like your tickets were delivered as expected around 10:18 am EDT for a game at 7:10 pm EDT. Those tickets are available in your account now, but if you haven't seen those tickets, please let us know and we'll make sure they reach you.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101