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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
I got tickets to the Billie Joel concert in NY and they turned out to be fake. All three of them. My parents planned their trip to come to the US around the concert, took and Uber from their hotel to the venue to find out they can't get in because there are other names linked to the tickets already. Not only that, it took 3 tries waiting for a full hour to hour and a half to get a hold of customer service. IT'S JUST NOT WORTH IT!
Date of experience: November 30, 2021
I'd give zero if I could I am absolutely appalled you would rob me 170 usd for three tickets for my 4/20/21 Chris webby concert refused to give refund or work with me at all never use SeatGeek they will rob you
Tip for consumers:
Never use seatgeek
Date of experience: January 26, 2022
I purchased tickets to Jerry Seinfeld in 2019 (Pre-Covid). The event was scheduled for 2020. Eventually it got canceled. A year later they email me telling me the event was rescheduled for 2022 and the tickets I received are the same tickets to be used for the new date. Unfortunately for me I had lost the tickets and they are no where to be found. I've been trying to get in touch with SeetGeek for the past three months now to either get me a set of new tickets or reimburse me. No one can help me. They tell me every time I call that they are escalating the case and no one will call me back. Every time I call back a new customer service rep picks up and tells me the same thing. The event is next week and it is unbelievable they can not provide me tickets, a refund, or even an answer! I will never use SeetGeek again their customer service is awful! Best to buy tickets from Ticketmaster or the host of the event. If there's an issue they can at least help.
Tip for consumers:
Don't Use Seetgeek
Products used:
Tickets
Date of experience: November 9, 2022
I purchased 4 tickets for the queen city outdoor hockey game in Charlotte North Carolina through SeatGeek. When I purchased them through their site, the only tickets that were available were in sections 124 and 125 but they had no warning or limitation placed on them and they charged a premium of $115 a ticket plus their $41 service charge. The event was last night and our seats were horrible. We were more than 75 yards away from the rink. It was literally impossible to see any action on the ice because of the distance and the construction and location of the rink within Knights Stadium. The the section was so low you could not see over the sideboards to the rink so you were unable to see any of the lower body of the players or the puck on the ice. Also on that side of the rink, both of the teams benches were placed there so the players added to the already obstructed view. We recognize that seatgeek had nothing to do with the construction, but they agreed to sell the tickets at a premium yet offered no warning that the seats had an obstructed view and in reality useless because you were so disconnected from the game and no view to enjoy the experience. If the seats were to be sold, then they should have priced them more reasonably and allowed consumers to understand that they were not in close proximity to the rink and faced an obstructed view. We paid nearly $700 for four seats as well as many of the other fans in that area, and within 10 minutes of sitting in the seats, virtually, everyone left, and moved to higher ground on the walkways of the arena, and had to stand the entire time to be able to view the game. I have contacted seatgeek to let them know of our dissatisfaction and asked for at least a partial refund, but have not received a response. Ticket buyers need to be mindful when dealing with this service that they're not upfront with providing you with all of the information you need to make an informed decision before you spend your hard earned money for an event. For all intense and purposes the tickets were worthless.
Date of experience: January 14, 2024
I bought 2 tickets for the Super Bowl in Houston. After purchasing, I checked the reviews for FanXchange, and nearly had an anxiety attack reading the reviews and having just spent a few thousand dollars on tickets. Well everything went PERFECTLY. There was constant communication as to a pick up location, times to pick up, and phone numbers to reach a local contact. The tickets were picked up easily and there were no issues. We even received tickets 15 rows closer than expected.
Also, while in Houston, we decided to check out the Bulls vs. Rockets game, we purchased tickets 5 minutes before game time. The tickets were sent electronically in 3-4 minutes as expected. The only downside was that app that the tickets download to was horrible. (I can't remember the name). The line for issues with this app was about 75-100 people. I'm not sure if that is FanXchange issue or not, but it was a minor inconvenience as it moved quickly. The box office had to print the tickets and there were no issues.
Overall, a great experience with FanXchange
Date of experience: February 13, 2017
So, on December 22 I took my son and wife to Blaze pizza for dinner. The line to order was sooo long. I asked my son what he was doing Monday night, which wasChristmas eve. He said no plans. I asked him if he wanted to go to the Raiders game on Christmas eve. He said yup! So I used my Seat Geek app to look for tickets. I looked at what was available, and puc h ased them all before we ordered our pizza. Quick and easy peasy!
Date of experience: December 30, 2018
I love the site the only thing that would make it better is to see the price conversion. This way people in Canada will be able to know what it's actually going to cost
Date of experience: September 5, 2017
I got The exact seats that were described in the description and didn't have to wait a few days from the event to receive my tickets they came rite into my app same day
Date of experience: January 14, 2020
SeatGeek is an awesome app to find concerts or events which I use all the time... the only reason why I gave a 4 star is because the fees are just way too high.
Date of experience: February 24, 2020
I love SeatGeek! Prices are reasonable and makes it easy and fun to browse events I'm interesting in attending. I don't think I'll be able to use another app but SeatGeek from now on!
Date of experience: March 5, 2018
Everything worked well and fast. E-tickets and regular tickets available. Best of all, service fees are very reasonable and can be seen before purchasing.
Date of experience: September 5, 2017
Very difficult to purchase because of previous purchase and ridiculous requirement that I log in again. Just let the customer buy the tickets selected.
Date of experience: February 8, 2018
Hi Mark, thanks for the feedback. We do want users to sign into their SeatGeek accounts if they've got them prior to placing an order so they can always make sure to know exactly where their order and event information and tickets wind up! Once you're signed in though, just stay signed into your account and you'll always have access to those tickets, or just make sure to sign in before buying!
If you have any questions about the process, we're happy to answer them! Just send our support team an email.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
SeatGeek has never failed to deliver nothing but the best service and experience when buying concert/event tickets. Super reliable and easy to work with!
Date of experience: June 22, 2018
Bought 2 tickets of a 145$ face value each for only 16.52 including fees in section 102 row 14 and I couldn't have been happier these are absolutely the best deal without getting them for free
Date of experience: May 7, 2019
Hands down the best! I will never go to another ticket broker again. Received tickets timely, plenty of notifications telling me when to expect them and clear direc
Date of experience: February 22, 2019
After your competitor StubHub completely let it down and disrespected this customer, you guys have been awesome. Was able to get a ticket a day before the concert with no issue. Very happy here!
Date of experience: February 17, 2019
Seat geek always makes buying affordable tickets a breeze! I love the fact that theyll instantly be on your phone and not have to deal with the hassle of waiting for them through your email.
Date of experience: January 28, 2018
Incredibly easy, very fast, great experience overall. Would use it again. Tix were on my phone within the hour for a last minute decision to attend a local game
Date of experience: May 13, 2018
I arrived at Celtics game half hour early to find other people in my seats - not once but 4 times - these people had the same tickets as me. Very disappointed and actually very mad
Date of experience: December 25, 2018
Seat Geek beats the other big mean company by offering a fair price. Thank you Seat Geak, now I can save more of my money and still have great and fairly priced tickets.
Date of experience: June 17, 2017
Seatgeek's customer service is the best! My 6 yr old accidentally bought tix and Seatgeek helped me a ton! Response was immediate and extremely helpful. They know how to keep customers. Thanks!
Date of experience: June 24, 2017
Wow, seatgeek's customer service agent Rocky, saved the day. I am so greatful for their kind, efficient and much needed help. Thank you seatgeek, give Rocky a raise.
Date of experience: October 6, 2019
I actually got in the event not like last time still waiting to get my money or my tickets you guys suck keep taking money but ccant take care of loyal customers
Date of experience: August 19, 2018
We bought 3 tickets and something came up so we have tor e-sell them because SCOREBIG which is really bad as well won't help us with refunding.
There is an option you can sell the, but when I put the info it won't go trough, we called and Cris from Portland Oregon keep saying there was an error basically repeating the same thing we were saying. We asked to soak with a supervisor and said he will contact us back within 5 minutes that never arrived
I fall under there scam PLEASE don't do the same
Super bad costumer service
They basically have not an answer for anything so do yourself a favor do not use Seatgeek
Date of experience: September 8, 2016
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Greg,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We appreciate hearing from you - don't hesitate to shoot us a note or a quick call; we're happy to chat!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support