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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Seatgeek allows me to easily maneuver their app and purchase the tickets I want based on either price or deal. One thing I would like to see is categorizing the seats by shade or obstructed view.
Date of experience: June 13, 2017
Sucks when they have you over a barrel to do what you want. There should be a base fee and not have it on a sliding scale depending on the price of the ticket. Outrageous but necessary at times.
Date of experience: December 16, 2019
Hi Anthony,
Thanks for the feedback. We do understand that fees are the worst part of the ticket buying experience. While in most cases we try to keep our fees no more then 20%, due to our partnership with the NFL there are factors that can cause fees to end up higher then that. We do use the fees we get to improve our platform, employ our customer service team, and such.
While fees are not something we can remove, we do try to do things to at least keep our prices the best out there. One of these is price match. If you find the tickets cheaper on another service, we will give you a promo code for 110% of the difference. At least assuring we have the best price for you.
Warm Regards,
SeatGeek CX Team
We bought EDC Tickets before covid 19 hit and the event has been postponed 4 times. I wish I could get the money back since 2019 but seat geek refused, fine. I would have gotten the refund though ticket master. We have been waiting for over 2 years. We moved during those period. We did upgraded the shipping address in their system as the direction said. Finally the tickets sent out without any notification. Got email from UPS that the package will be over night to the old house. Nothing I could have done at that point. I called UPS next day and let them know. They held the package on their facility and told us that we could pick it up with in 5 days, but we were on a trip and would be back on time. The only person that can call and rerouted the package is seat geek, so I call seat geek. The man said no worry he'll take care of it. I told him the situation that if only seat geek call UPS, they'll rerouted the package to the right address. 2 weeks later, nothing. I called back again and again. Each call took over an hour on hold. They always said Oh no worry, but NOTHING ever get done what so ever! Last call, said thing happened again. On we don't now blah blah blah. The even will happen in 5 days and the cost me double to book it now and I still haven't heard anything about my tickets. I don't think I'll ever see the tickets and here goes my 1000$ that I will never get to see again. The fee alone is 200$ This site feel like a scam to me at this point. I'll never ever ever using this site again in a million year and tell all my friends not to ever trust this site. Horrible horrible service.
Tip for consumers:
never ever use this horrible seat geek site. The customer service line is useless. They never action on anything they said to you on the phone. you'll end up loosing money on the imaginary tickets.
Products used:
loosing my hard earn money to this horrible site.
Date of experience: October 18, 2021
No e-mails to enter site. No back-up way to access. No customer support. This app is the worst. Almost screwed up my $2,000 weekend. DO NOT USE!
Date of experience: December 12, 2023
I loved being able to find great seats in the perfect spot, and getting those tickets at a great price! Then just 'scan and go' when I hit the gates of the stadium. SO EASY!
Date of experience: July 31, 2017
Bought Luke Bryan tickets on the app and the process was so easy. The fees are included in the ticket price so there are no surprises. SeatGeek has definitely become my go to for events
Date of experience: October 26, 2017
Love that I can look for tickets a few hours before the event - print them up and go. My only complaint would be that it doesn't show the seat number until you print them up.
Date of experience: May 28, 2018
Any time I search for MLB tickets, regardless of the city or ballpark, SeatGeek always beats the competition.
Easy to navigate site, clear information and seat locations, just great!
Date of experience: August 13, 2017
I listed two Game 5 Warriors vs. Cavs tickets when I was forced to go out of town on business. I had previously sold tickets on site without issue. This time, I attempted to list tickets for market value, approximately $1,250, and was rejected. The site stated to put in a price under or equal to $1,000.00.
I contacted customer service and only got a response on my third attempt, by which time I had lost a full sale date. I was contacted by customer service with some excuse about how "new" the resale marketplace was and that they could not support sale prices of over $1,000.00. I promptly checked other prices and found OVER 50 SEATGEEK EXCLUSIVE LISTINGS for over $1,000.00 to the same game!
I contacted customer service via email to ask about this inconsistency and, about a week later, have yet to receive a response.
Long story short, I lost out on prime ticket sale time, got an unsatisfactory response and ended up eating $250 per ticket because they did not sell until hours before the event. Had I simply used one of their competitors, which I will now do, I have little doubt that the tickets would have timely sold.
Terrible experience and feel avoided/lied to.
Date of experience: June 15, 2016
Hi, I recall it being advertised that SeatGeek added no additional sales fees. I see thats no longer true and that policy shift should get communicated robustly.
Date of experience: November 27, 2017
I personally like actual tickets. Definitely miss them being mail to me. Ticket price wise I been finding cheaper tickets in the same sections in different sites.
Date of experience: September 15, 2019
I find it very difficult to not consider 33% surcharges usurious in nature. The tickets were good and reasonably priced and the system was easy to use.
Date of experience: September 16, 2018
Obnoxious service fees, almost made it not worth it to buy the ticket, I seriously considered just abandoning the idea. $17 for a $34 ticket? Truly abhorrent.
Date of experience: June 18, 2018
Fees lower than the dominant ticket agency brought me to SeatGeek. Ticket process only takes a few seconds and you have the option of printing the tickets.
Date of experience: July 9, 2018
SeatGeek was great. Found me better seats for cheaper, along with better cheaper parking. Would definitely recommend checking it out for any events you have coming up!
Date of experience: July 12, 2019
Buying tickets through Seat Geek is crazy easy! Find you seats and press a couple of buttons! Love, love, love this app! I tell all I know in search of awesome ticket deals to get on Seat Geek.
Date of experience: September 11, 2017
I recently bought tickets through seatgeek for some local mariners games. BOTH set of tickets didn't work... I went through customer support and promised a refund and yet I NEVER saw them... DONT BUY TICKETS WITH THESE JOKES
Date of experience: May 16, 2022
I can always find deals on Seatgeek at prices often lower than box office. The site is very easy to use and the rating system helps me find the best deals.
Date of experience: August 24, 2017
Can be better, but what they need is innovation in order to ensure that we are satisfied and they can open few other things which can give relief to the clients
Date of experience: January 28, 2020
Was able to find tickets for about $15 below face value, they were available immediately within the app, and had zero issues using the digital tickets to get into the event!
Date of experience: October 2, 2017
Purchase was straight forward, except for when I tried to see what the exact seats were that I had selected. The only details I was able to see on the SeatGeek App were the section and the row at the Banc of California Stadium. I would have preferred to have seen the section, row AND seat numbers so that I could have made a more informed decision about the seats I was purchasing.
Date of experience: May 29, 2018
Seats are wonderful and everything is great. I guess really the only issue would be service fees. Sometimes they are way too high. I guess we have to pay the price.
Date of experience: July 10, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Thanks for the feedback, David! We're constantly working to bring more, better features to the fans, and this is a great suggestion! We hope you have a blast at the game!