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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
After getting through and picking my seats, the fees seemed to be a bit higher than I expected. But I guess for the service it is what it is these days.
Date of experience: July 12, 2019
Horrible service hidden fees that they don't tell you about and also no refunds and u can't sell back so u are just out of money if u don't use tickets
Date of experience: August 8, 2022
If I could give a zero rating I would. The customer service is AWFUL. I bought two tickets and they charged me for 4. There is no order confirmation for the two tickets I never purchased and they are unwilling to refund me so I am out $350! The told me to just sell them. I tried listing them on their site and it keeps giving me an error message about the date of birth format (which is prepopulated as MM/DAY/YEAR but then asks that I put in year-month-date). I still have no resolution and have 5 days to sell. THIS SITE IS HORRIBLE! SCAMMERS. I would upload my receipt confirmation but i was NEVER given one...
Date of experience: March 31, 2022
I heard about seatgeek the last time I was at a LA Dodgers game and downloaded the app. The prices were so cheap that it was hard to believe they were for real. I looked into the validity of the tickets. I looked up plenty of reviews, most of which were very discouraging. But I thought to myself, well there's only one way to find out if they're legit. So i decided to buy tickets (instant download) to the Dodgers vs Padres game yesterday, the same day of the game. I got 3 tickets to the game for $24, then minutes later got another ticket for $4 because my brother also decided to go to the game. So all in all I spend $28. Then I went on the dodgers website to buy a general parking ticket for $10. The drive there was iffy to me. I was thinking like no way i got these tickets that damn cheap but we'll see. I was just hoping they worked but in reality I was preparing myself to have lost $38 if they didn't. We got there and the tickets scanned smoothly and everything went well. It's crazy that it worked. I'm still in shock that I spent so little. The sun was bugging us for a while, but now I just know to pick a different section next time.
Tip for consumers:
Give it a try. I did and it all worked for me. Although I did play it on the safe side and spend very little for my tickets, whereas others spend hundreds.
Date of experience: September 5, 2016
Good Afternoon,
I ordered tickets on Thursday November 9th for yesterday, Sunday 11/13. On 11/10 I was kindly notified by a customer service representative (David) that there was a technical error with my tickets. I was then offered a generous choice of a refund (+20%) or upgraded tickets. I chose the upgraded tickets. There was another issue, which resulted in me not getting those tickets, but a different set of tickets. At the end of the day, i did not receive my tickets until 3 hours before my event, despite purchasing multiple days in advance.
That being said, David, my customer service representative was very kind, attentive and accommodating throughout the process. We traded ~30 emails over the course of the weekend trying to get the situation sorted out, and I truly appreciate all of the effort he put in to remedy the situation. He did a great job "crisis managing" and turning what could have been a negative experience into as positive an experience as he could.
While I am frustrated with the situation that occurred, I do really appreciate the level of customer service and care that was shown to me through the process, which turned a negative situation into a positive one. I hope to continue utilizing Seatgeek for my ticket purchases in the future (though I hope the next time I do, it is less eventful!) And at the end of the day, my fiance and I truly enjoyed the event and the upgraded tickets (which played really well for me given it was a birthday gift for her!)
Date of experience: November 13, 2017
The app is clunky, verifying email never worked. Transferring season tickets is a pain. This should never be a stadium's primary ticketing service. Stick to why you were founded - scalpers.
Date of experience: June 3, 2019
We wanted to get tickets for an Astro game and my grandson told me about your site. It didnt take anytime to find what we wanted. Purchasing was even faster
Date of experience: May 25, 2018
Scalpers suck and the price for tickets is outrageous, then we get gouged for a "service" fee.
Selling tickets at 3 to 10 times their face value is bad enough.
Date of experience: July 12, 2019
At the very beginning, I purchased this ticket by mistake because of the unclear information on the website, it is on 12late night, so I made a phone the second day, and the officer told me some BS that it is a final purchase and I cannot do anything but selling it and she said it is easy to sell, and 4 days later I received the ticket and list them online, there said 20% charge on selling, ok, but with no assistant to sell! WTH, the worst experience ever! I will pay attention that avoid the SEATGEEK next time when booking tickets!
Date of experience: April 20, 2017
Hi Zhongping, thank you for taking the time to let us know about your experience, and we're genuinely sorry it didn't live up to expectations. Across the secondary ticket market, all sales are final once they've been submitted and confirmed due to the natural volatility of the industry. Unfortunately, as stated in our Terms of Use, sales cannot be cancelled, reversed, or refunded once they've been submitted. Again, we apologize and hope there wasn't too much confusion about the process. Please feel free to follow up with us at hi@seatgeek.com if you have any other concerns.
STAY AWAY! I purchased hockey tickets through Seat Geek. They promise that the tickets will be DELIVERED in time for the performance or your money back. I NEVER received my tickets and I missed the game! A third party NOT associated with Seat Geek told me that my seats were available a few days prior to the game but the download failed and they were not able to deliver my tickets. Seat Geek refused to refund my money so I requested that the charge be reversed on my credit card. Seat Geek is now fighting me tooth and nail to keep that money even though they know their 3rd party source failed to deliver my tickets. Folks, this is NOT Ticketmaster. It isn't Stub Hub either. The other sellers DELIVER the tickets. STAY AWAY!
Date of experience: May 14, 2020
Hi Richard,
Thank you for the feedback. Apologies for any frustration regarding your order. We'd love to look into this for you further.
Can you kindly confirm your order number or email address associated with your order?
Looking forward,
CX Team at SeatGeek
This site is a scam. Tried buying two pairs of tickets. The charge goes through, then a few minutes later the site sends another email saying your tickets couldn't be confirmed. What a joke!
Date of experience: November 27, 2021
Love the app. It is very easy to use and navigate. My only problem is with trying to use discount codes. They rarely work and are super frustrating. Overall, I really like the service
Date of experience: August 24, 2017
I was able to get tickets at a reasonable after market price. I really like that I can see the fees up front. As long as the tickets are legit Ill be very happy.
Date of experience: January 25, 2018
This app was the best I have ever experienced. I can't wait to see Bill Murray! He's a legend!
It was helpful to show the venue's seating; made a big difference in purchasing tickets.
Date of experience: February 22, 2018
6 days before the AFC divisional game I bought tickets for I decided to log in to my account to review them. I bought the tickets through the team website the day they went on sale. I attempted to log in to SeatGeek with my stored password and got a message that the credentials were wrong. I attempted a second log in with their "one time" email sign in and used the code they emailed me but got a message that my account was either locked or cancelled. Had to google how to contact them directly, as there are no obvious options on the SeatGeek website and the support page does not link. I started an online chat and was told it would take 20-30 minutes to reset my account. In the meantime I requested a phone number. I called, spoke to an agent who told me it would take 1-2 hours to unlock my account. I asked for a supervisor. After holding 50 minutes, a supervisor picked up the call and then immediately dropped it. I called back, and the agent that answered the second call asked me for different verification credentials. He told me reset would take up to 48 hours. I asked for a supervisor and he refused to transfer me. He took my number and told me a supervisor would call. Supervisor has not called. I am back on chat in the meantime. 45 minutes ago the agent on chat told me i was second in queue. 15 minutes ago she assured me she was working until 1 am eastern time and would email reset instructions prior to ending her shift. I told her I would like to remain on the chat. Now she is now writing that the department that needs to unlock my account is not available until tomorrow. I have spent $2500 on tickets and Seat Geek is refusing me access to them. If this were game day I would be completely screwed. Right now I am left eagerly needing to know that my tickets are secure, with thousands spent on the game. I have bought NFL tickets from Ticketmaster many many times without issue. SeatGeek is absolutely awful and I will never purchase from them again.
Date of experience: January 15, 2024
Ordered tickets and was promised tickets would be emailed at least 48 before show.
Tickets never came. Called and emailed and finally got a response, saying the tickets are now "will call" and to bring ID to venue and pick up tickets there. Waited in the freezing cold for 4 hours, and when we went into venue to pick up the tickets, they did not have ours! What a NIGHTMARE! Needless to say, we did NOT see concert! WILL NEVER USE SEATGEEK AGAIN!
Date of experience: April 6, 2018
Hey Jennifer, thank you for sharing your feedback. This situation was definitely not OK, and we appreciate that you reached out to us on it.
We are so disappointed that your seller did not get you into the venue through Will Call as promised. This is absolutely the worst-case kind of scenario for any buyer on the secondary market, and we take matters like these incredibly seriously. Issues like these can and do result in sellers no longer being permitted to list with our service, so we will be reviewing this situation carefully and taking this matter up with the seller of your tickets.
Since you purchased through SeatGeek, your order was covered per the terms of our Buyer Guarantee. Reviewing our records, it looks like you've previously reached out to us and we have already gotten you a resolution based on that guarantee. Even so, we really do understand that this is a hugely upsetting situation. If you ever do consider giving our service another try, we'd love to know so that we can make sure your next experience with us is the very best possible. Please do not hesitate to reach out to us if there is ever anything we can do to assist.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Used SeatGeek for the first time while on an east coast summer vacation and bought Red Sox Tickets, Nationals Tickets and DC United tickets and all worked out really well. In fact, the Nats game got rained out and rescheduled after we were gone so we were able to resell the tickets to get some of our money back!
Date of experience: August 14, 2017
Very easy to use, the only thing I didn't like was not being able to purchase a single ticket for someone who decided to go to a game after I had already bought a pair of tickets the day before.
Date of experience: March 18, 2018
SeatGeek is easy to use for booking the soccer games I go to. I love the feature that shows how good a deal tickets are. When showing the tickets at the venue, things load easily and quickly.
Date of experience: March 12, 2018
I love Seatgeek! They have never let me down and the prices are always fair. They will be my ticket source until they give me reason to look elsewhere and so far I have been extremely satisfied.
Date of experience: June 18, 2018
This one of the better sites. I think it can use more filters. Such as being able to apply a filter that separates levels of the stadium to use along with the price and deal score filters.
Date of experience: August 19, 2018
I loved how the seats were so close the astros won now we are waiting for the rockets to win what's even better is my man is away and I am cheating on him
Date of experience: May 1, 2018
SeatGeek is always the top place to buy tickets for the best price. Tracking your favorite artists or arenas makes finding your tickets simple and easy.
Date of experience: July 26, 2017
I bought tickets and have been trying to sell them for a few weeks. I always use the recommended prices and even dropped my tickets way below the normal price.
Date of experience: December 17, 2018
Love the app because you can always get great tickets at a reasonable price. I will always get all my sports and entertainment tickets through seatgeek.
Date of experience: October 22, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Geoffrey,
Sorry to hear that you are experiencing issues with our primary ticketing.
Know that we are here to help, please give us a call at 888.506.4101 or email us at hi@seatgeek.com and someone here will be happy to help!
Warm Regards,
SeatGeek CX Team