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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Love seat geek. Super easy and the tickets are sent really quickly. This weekend I bought tickets lasts second to a game and the tickets were ready within one minute.
Date of experience: November 27, 2017
Smooth payment and receiving of tickets VERY shortly thereafter! Nothing really left to say, great experience and always love using seatgeek for tickets and sporting events!
Date of experience: December 5, 2017
Do not trust them, they are fraud, they have no idea how to communicate with Ticketmaster so do not try it! I promise. You'll get screwed!
Products used:
None
Date of experience: May 28, 2023
Somewhat satisfied, prices are kind of high. I think service fees should be reduced. I like that we can get tickets easily but keeping customers you should lower service fees
Date of experience: March 11, 2018
It was easy to find and pay for tickets. I also liked the e-tickets. Made things so easy, because we were traveling and didn't need to worry about printing tickets.
Date of experience: March 6, 2018
The only thing they should improve on is notifying you of the seat number as well as the row and section before purchasing. I've only noticed this with baseball tickets.
Date of experience: April 17, 2018
5 star experience. Will order through this again. Would recommend to others. Liked the ability to see the view of the seating before buying. Thank you
Date of experience: June 11, 2017
The app is great. Has features like ticket value and seat view. Delivery of tickets is much quicker than similar apps. Ticket prices and fees are the best I've found.
Date of experience: July 16, 2019
Customer service is horrible. Still has not transferred my tickets and my concert is tomorrow. I will be absolutely furious if i do not receive them because they were $300.
Date of experience: April 11, 2022
Be careful they don't show the service fees on your tickets until after you book them. Very shady practice! Use someone else!
Date of experience: May 16, 2023
The baseball gm. Was canceled rescheduled for the next day. I couldn't make it. Seatgeek refused to give me a refund or issue another set of tickets. Lost $ 1200. Upset
Date of experience: August 3, 2022
They charge your card and don't release tickets.what a scam never use them. They will not give you refund when they no they are wrong
Date of experience: January 12, 2024
Heard about SeatGeek from a friend, Downloaded the app. And was at the ballgame the next day. Easy to use, fast delivery, and best ticket prices over ALL others!
Date of experience: December 4, 2017
I really enjoy the SeatGeek deal score feature - makes it so much easier to find the best tickets to the events I want to see. Ticket delivery has always been simple and effective.
Date of experience: January 14, 2020
I tried to purchase tickets to an Orlando Magic game it told me it didn't except my payment when I checked my bank they had pulled the money when I called them they said the transaction didn't exist that was 12/16/16 they also pulled the ticket amount out AGAIN on 12/18/16 the game was in 12/16 so why would I purchase tickets for a game 2 days after game is played and purchase they of game and get NO tickets. It was my first and last experience with SeatGeek
Date of experience: December 19, 2016
Hi Nick,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're truly sorry to hear about this situation; our support team would love to speak with you about this. Please shoot them a call or a quick note!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
It was fast and easy, didn't have to worry about anything and is always a good source for tickets! I always recommend SeatGeek to my friends and is the only way I'll buy my tickets from here on out!
Date of experience: September 12, 2019
When stub hub works it's the best. When you can't buy any tickets due to some issue it has with your account and it keeps telling you no tickets are available when they are it makes for bad day.
Date of experience: September 12, 2019
Not happy with our seats given the opponent they were playing and the attendance was low too. I hope for better pricing in the future given the quality of the team being played.
Date of experience: December 14, 2017
Ive used SeatGeek two times and got the best seats at the best price! You should get this app because it allows you to see the cheapest or best tickets for any event!
Date of experience: March 4, 2018
Great job finding good quality seats for a great price. I couldnt be happier! This service makes buying tickets for an event like MLB opening day to be accessible for every day people.
Date of experience: March 23, 2018
Tickets showed up late and I had to cancel the trip. Product was ordered Saturday and was supposed to ship 2 day, and be here Tuesday or Wed. Product has still not arrived.
Date of experience: March 22, 2018
Hey Chris, thanks for sharing feedback about your experience with us. We'd like to look at why these tickets weren't delivered until Thursday for you.
In general, sellers will ship tickets within about 1-2 business days of the order being received, and it then takes 1-2 business days for it to be delivered. Because we don't have any control over exactly when the seller ships those tickets or the time the delivery company may take in processing the shipment, we do not make any promises of delivery times before the order is placed. The first time we communicated that your tickets would be sent using FedEx Two-Day shipping was after the order had been placed, via an email that was sent as soon as the shipping ticket was printed and confirmed by the seller. That initial email showed that shipment information had been sent to FedEx, that the tickets would be shipped using the FedEx Two-Day service, and gave you a tracking number, but did not promise a timeline for arrival.
It looks like your order was placed late on Saturday afternoon. The seller would typically not be able to ship those tickets until Monday or Tuesday, and we would not have expected your tickets to arrive until either Wednesday or Thursday. Taking a look at our records on this, it looks like those tickets did arrive on Thursday.
While that delivery was in time for the game per our guarantee, it doesn't sound like this worked with your travel plans. I really wish that we had had a chance to assist you before those tickets shipped, as we can often help by redirecting tickets to a local address like a hotel where you will be staying. Once the tickets have already shipped, our options get very limited. I see that we tried to reach out to the seller to see if the tickets could be reissued or converted to e-tickets, but that is not always available and in this case, was not. Because the seller delivered in a timely manner before the game and to the address provided to them, we were also unable to secure a refund for you from them.
I recognize how frustrating that this situation must have been, and I'm sorry if these policies were not clear to you upon ordering. We’re always very happy to help accommodate travel plans whenever we are able. That said, it looks like that event had been rescheduled at the last minute for a day later than expected, so we truly hope you were able to use the opportunity to make use of the delivered tickets!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
The site was quick and easy and my tickets were available to scan at the ballpark immediately. I love the option to view prices including fees so I know how much Im paying.
Date of experience: April 18, 2018
It was real easy to figure out what tickets made the most sense for me and my family. This was the first time I didn't print my tickets and I can't imagine ever doing so again.
Date of experience: September 22, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
And we like YOU, Elizabeth! Thank you so much for choosing us and for taking the time to review your experience, we really appreciate it!