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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Purchased 2 tickets to the 8/11/2019 little feat show in Louisville that were advertised at a price if $76 each w/ $23 service charge. BUT MY CREDIT CARD WAS CHARGED $1100. 00! CALLED CUSTOMER SERVICE AND GOT THE POLICY THAT I COULD SELL'UM OR EAT'UM, NO CANCELLATIUONS( EVEN THOUGH THE REQUEST WAS W/IN 24HRS. I'm now going to go thru the NY State AG WITH A COMPLAINT AND MY CREDIT CARD CO. WHAT CRAPPY CUSTOMER SERVICE IN A "FOREIGN COUNTRY"
Date of experience: July 13, 2019
Do not buy any tickets from Seat Geek. They have absolutely no refund process in place like other third party searchable vendors (i. E. Orbitz). If you make a mistake or buy a ticket that you meant not to buy based off of MISLEADING INFORMATION showing INCORRECT NUMBER OF TICKETS at a certain price- they will do nothing for you. They will tell you to contact the vendor they got the ticket from and guess what the vendor has no customer service either. I called both parties multiple times and neither will help you. The other vendor they got the ticket from has no customer service line and a full voicemail that means you can't even leave a message. UNBELIEVABLY HORRIBLE CUSTOMER SERVICE seat geek. Very unprofessional. Take notes from your counterparts like Orbitz. I WILL NEVER BUY TICKETS FROM YOU AGAIN.
Date of experience: November 2, 2016
Hi Brad,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this. Please give our support team a call or write us a quick note. Our support team is standing by and ready to assist!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I bought tickets for Coldplay and had trouble getting etickets i contact them and they sent me the two tickets. I thought that was it but lord and behold I look at my bank statement and the charged me twice. I contacted them again and the told me I had bought some befor I bought the second. Even though I only had one transaction confirmation and and when I asked for the fist pair they only sent me the first pair of ticket wich contradicts there statement of me buying two sets. Cuz they only sent me two ticket rather than the four they said I paid for! I will defenetly never again use this site and will spread the word to everyone I know. And after reading all these people that have had problems with the site I'm afraid my ticket are fake! I guess that what you get from a place that makes it extremely hard to get answers and no phone number to call. I guess we will see.
Date of experience: May 16, 2017
Hi Joaquin, thanks for reaching out and letting us know about this. I'd like to take a look at your account and see what might have occurred here, because it sounds like there may have been some confusion regarding getting that second set of tickets to you. In the case of the double order, we're unfortunately unable to cancel or refund the duplicate order in the majority of cases, but I absolutely want to make sure all the correct information around both of these transactions was given. Please reach out to us via email at hi@seatgeek.com with the subject line "ATTN: SiteJabber - Joaquin" to ensure it gets addressed for you. I look forward to hearing back to make sure this gets taken care of.
Ticket network do not buy from themOverall SEat geeks is good especially the seat geek marketplace but do not buy from ticket network I accidentally bought tickets for the wrong venue and they will do nothing for me absolutely nothing
Date of experience: February 26, 2018
Disappointed. I never received a confirmation and I checked stubhub and the same tickets were $10 less each. I bought 4 so that's a $40 profit for Seat Geek.
Date of experience: July 20, 2014
Hi Bonnie,
If you haven't received your confirmation email we suggest getting into touch with the company you purchased the tickets from. Do you know what company you bought these tickets from? Your best bet is to get in touch with them directly. SeatGeek is a ticket search engine, so we do not process transactions and do not have information about transaction-specific details.
You can look at your credit card statement to see which company charged you for the tickets.
Hope that helps!
Fast, easy to use, great delivery method of tickets! Finding the right tickets takes no effort and great values can be had to ones that know how to search!
Date of experience: November 10, 2018
As a follow up to my previous review, I spent over 4 hours on the phone with various customer service reps and supervisors and none of them provided a reasonable solution to my issue (paying me the $6 for the sale of my ticket or issuing me enough credit so that I could buy a ticket to a future event without having to pay any money - a $10 credit is essentially an obligation to buy something). Further, when I spoke with Nixon (a customer support supervisor), he assured me he would do two things for me: 1. Email me the information that I needed to try and get a refund from ticketmaster and 2. Provide a $20 credit to SeatGeek. He did neither of those things. After all the conversations on the phone, it took me placing a public review for the company to actually apologize for not following it's own protocols and consistently misinforming me. This is incredibly disingenuous. I was told by Nixon that there was absolutely no way that I could ever be paid and I was told by King, a different supervisor, to "Just let it go." But as soon as I start making my experience known to the public, the Company is very accomodating and apologetic. So disgusting. I won't ever buy or sell tickets with SeatGeek.
Date of experience: August 18, 2018
I sold two tickets to a concert where the headliner cancelled. I sent emails prior to the show asking if I needed to do anything, but I was assured that I would still be paid, and it was the ultimate buyer's responsibility to use the tickets for the rescheduled show. I was paid for one ticket, but then when I inquired about payment for the second ticket, I was told that I wouldn't be paid for the other one because the show was changed. I initiated all communication and they never reached out to let me know that I wouldn't be paid (not following their own policy) and everytime I called, they told me that they would look into it and they never got back to me. I had to keep calling. I'm still waiting for my payment.
Date of experience: August 13, 2018
I almost didn't buy because my fees were around $100 for three tickets. I bought them because my son wanted to go, but next time will probably buy elsewhere.
Date of experience: July 17, 2019
Simple, easy to pick out what section you want, easy to see the prices for each section. Also received my tickets in the mail within 3 days of purchasing
Date of experience: July 12, 2019
For the first time ever I downloaded the tickets on the app and it was so easy to use I have already done it again sense. Everything went as expected couldn't be happier
Date of experience: October 29, 2018
It was a super easy experience and having my tickets on my phone awesome. Thanks y'all I couldn't have asked for anything more. I will definitely come back to get my next tickets.
Date of experience: June 21, 2019
$45 fee was shocking and over the top IMO. I couldn't see them till checkout and then my final invoice showed no fee and a higher ticket price. Consistency and straightforward pricing please!
Date of experience: August 23, 2018
Purchasing and transferring the tickets to my friends was an absolute breeze. I really enjoyed the game and would highly encourage others to use SeatGeek.
Date of experience: September 11, 2017
Bought baseball game tickets. Game got rescheduled to another day for a day we could not make. Would not refund or credit purchase. Total loss.
Products used:
Service
Date of experience: April 6, 2023
I got nearly $100 tkts for $30 each with fees for the Mets Nats. Was able to get 10% off by downloading app & get mobile phone entry into the game! A+ experience!
Date of experience: September 24, 2017
Problems printing tickets out and get no help from seat geek I have 3 tickets and I need them printed so we all can get in the game we cant be there at the same time please help.
Date of experience: August 20, 2018
Hi there William,
Thanks so much for providing us with this feedback; we're really sorry to hear that you feel like you weren't getting help from us on this! I looked into your order, and I think I can explain everything for you.
The venue at which this event takes place exclusively uses a paperless ticketing system provided by Ticketmaster. All events at this venue require a Ticketmaster account to gain entry and what you have received are transfer invitations sent to your email address.
When you claim your tickets and create a TM account, you will associate a mobile device with the account. You can then simply scan the code from the mobile application to gain entry. This will be the method used by just about everyone at this event to get in.
Mobile transfers are one of the most secure forms of ticketing. It is also very convenient, because you just have to scan a QR code from your phone. No printing needed!
As you mentioned, since it sounds like you've got friends coming to this game with you and you want to get these tickets to them; it's easy! Just transfer their tickets over to them on the same TM platform where you can view your tickets-- the same way they were transferred over to you. All you need is their email address.
We hope that clears things up! Please don't hesitate to reach back out if you have any further questions on any part of this process.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I wanted to bring my son 11 1/2 years old to basketball game in the Barclays Center in Brooklyn his mother doesn't want him to get vaccinated so he cannot go to the game I called seat geek to get the refund they don't want to get you very fun very and understanding people sitting there and ripping off all the public all the businesses in New York and outside of New York give respond to people I purchase the ticket tonight before they refused to give me the tickets I want to go to complain to the city of New York and I'm going to put a review on Facebook I heard all the people to stop using Seatgeek. You would not get your money back if anything happens and there will not call you back
Tip for consumers:
DONT BUY HERE
Products used:
None
Date of experience: January 3, 2022
Thank you again - I use your service on a regular basis
Not much else to say - I find what I'm looking for and have multiple options to choose from. Thank you again
Date of experience: September 5, 2017
Snagged to fantastic seats to a Tigers game at the last minute. Was the best price of any of the other ticket apps. Seats were transferred on time with no problems. A+
Date of experience: April 12, 2019
The process was easy all in all, but there was no picture of the arena seating sections on your site. I had to toggle back and forth on a different website to pick the section.
Date of experience: March 2, 2020
I loved the ability to use the app to purchase tickets, have them sent to my phone, and enjoy the show. I used Seat Geek 4 times this weekend and each time it was flawless.
Date of experience: April 15, 2018
Very nice. Very easy process. Simply the absolute pinnacle of ticket purchasing technology. I usually all stressed out when I must purchase a ticket to a social event but this was very easy and cool.
Date of experience: October 11, 2019
Shopped online for tickets to the Steelers-Texans game in Houston and found great seats at a great price on SeatGeek. Best part was no need to print tickets out. Love SeatGeek!
Date of experience: December 30, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Greetings Ray,
Prices for events fluctuate on the secondary market. Meaning even if prices are lower today, they may have been higher when you ordered. We do have the ability to see what was reflected on the order when you placed it. So if you have screen shots of the order at the cost you listed or reach out to us we will be able to verify if the order changed price on you or you got charged different then what was said on the checkout page.
If the checkout page does reflect the cost you paid, our policy is that all sales are final. We don't have a window for returns. It sounds like your options were already covered by a rep.
If you do think you were charged in error, please reach back out at 888.506.4101.
Warm Regards,
SeatGeek CX Team