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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Have used the app before, and its been by far the easiest and fastest way to get tickets. Prices have been the best too, when compared with other sites/apps.
Date of experience: May 29, 2018
I purchased Mariners tickets and I have not been able to accept them from my email. I have emailed twice to fix the issue and received no response back.
Date of experience: April 11, 2019
I have not received my tickets and it's the day of the concert. I have written to them and I was told they will be delivered to me. Nothing yet. I can't believe it.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2018
Hi there Tricia,
Thanks so much for taking the time to leave this feedback for us. We looked into the order number you included, and it appears as though you reached out to our CX team directly, and we were able to resolve this matter for you. If this is not the case, then please do let us know so we can make sure you're taken care of here!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I purchased 2 tickets for my young kids in tow 22. I needed one ticket behind them in row 23. I was unable to purchase one ticket. Had to buy 2 more. Very frustrating.
Date of experience: April 5, 2018
Hey Stefani, thanks for sharing your experience! I'd be happy to help shed some light on what happened here.
When selling tickets on SeatGeek, sellers are able to adjust split settings by setting rules on what quantity of tickets out of the group can be sold together. This is typically done to avoid a situation where a seller is stuck with a single hard-to-sell ticket. So in this instance, if a seller has two tickets, they may change their settings so that those tickets can only be sold together and not separated, because the chances of them being able to sell both tickets together is much higher than if they allowed them to be sold singly.
As a buyer, the best way to avoid ordering from a listing that does not allow splits is to filter your search by Quantity before selecting a listing. This way, you will only see listings from sellers that can sell in the quantity you desire.
We hope this helps give you some more options for next time! If you have any other questions about how to get the best experience out of SeatGeek, please do not hesitate to let us know.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I don't think the fee you attach of almost 20 bucks is necessary. Why do you add that on the price of the ticket? Don't you think we pay enough to see concerts nowadays?
Date of experience: July 26, 2018
Very satisfied with the easiness of picking out seats and heading to the game! We love Seat Geek! Thank-you for the amazing seats to a last minute choice to take our family to a baseball game!
Date of experience: September 7, 2017
We get to see the view from the seats we chose in advance, and compare prices throughout the stadium. I am guaranteed to feel like I am not being ripped off!
Date of experience: July 2, 2017
Buying process was simple. The fees were low. I shopped around for these tickets, and the SeatGeek prices were cheaper than other ticket resellers and even cheaper than the box office.
Date of experience: January 21, 2019
Very confusing. I ordered two tickets for Saturday, February 13 and ordered three tickets for February 14 for the PBR and AT&T Stadium. We got confirmation for the three seats on the 14th that something is wrong with the tickets for the 13th. But I just looked at my credit card statement and there are two different charges on there so I'm assuming I've got tickets for both those days But not quite sure.
Date of experience: July 5, 2019
I enjoyed my experience purchasing tickets off of seat geek. I appreciate that the fees are includes in the price and there is a preview of the view of the seats
Date of experience: December 26, 2017
Like every time I use SeatGeek, the process was easy and quick. Bought tickets the night before an event, and received the etickets within minutes of purchase.
Date of experience: August 22, 2017
Real simple to search for tickets and the process is so simple. This is my second time purchasing from SeatGeek app. I couldn't ask for anything else.
Date of experience: September 11, 2019
My experience purchasing tickets through SeatGeek was effortless. The website /app is very easy to use and is secure. The show was amazing, very happy.
Date of experience: June 3, 2019
I always seem to find it hard to find my tickets. Other than that I have no problems with the site. I do like that I am able to save my favorite teams and venues.
Date of experience: February 17, 2019
In the year that I have purchased extra tickets for both soccer, basketball and also Patti Smith tickets, I have neither been able to resell my tickets with refund, nor have I been granted the holiday discount that promoted the Patti Smith sale.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Hi Niels,
Thank you for taking the time to write in. I'm sorry to hear you haven't been successful with your resale listings so far. I definitely recommend checking the Deal Score assigned to your listing to help ensure your pricing is competitive to raise your chances of a sale.
In regards to the promo code, please feel free to reach out if you're having trouble applying a promo code on an eligible order--We'd be happy to help! You can email us at hi@seatgeek.com, or chat in through our platform.
One quick note - Most but not all of the tickets listed on SeatGeek are promo eligible. The easiest way to see which tickets are eligible is to filter by selecting "Promo Eligible Only” via the app or changing “All Ticket Types” to “Promo Eligible” on the web. This will show you listings where that discount can be applied. Before you hit confirm on your purchase, it’s a good idea to double check that the promo is applied to your order.
I hope that helps! Please let us know if you have any other questions--
Best wishes,
SeatGeek CX Team
All good, except I have to search around in the app to pull up the pdf of the tickets, to forward in an email to staples to print because my printer is out of service.
Date of experience: August 13, 2019
It would be nice to be able to pick the seats. When buying tickets you are just give the row and a number. If we were able to see the seats we could have a better option and choices.
Date of experience: October 29, 2018
I was surprised at how easy it was to go to the site, select the seats, purchase them, and get them to appear on my cell phone. Everything went smoothly, and I will use the site again.
Date of experience: June 21, 2019
Very good consistently at finding tickets within a price range I want and I'm able to pick and choose where I want and how much I want to spend. Love the app and never have had a problem with tickets
Date of experience: August 21, 2017
Hello, I just wanna know if I can add my tickets to the wallet app... and I was reading the reviews, how I could be sure that the tickets are real, I already received the electronic tickets...
Date of experience: August 3, 2016
Hi Mario! Thanks for reaching out to us about this! We're always working to make sure our iOS app has all the best features. Right now, you can use the Apple Pay functionality in Apple wallet, but we'll deliver your tickets to the My Tickets section of your SeatGeek app. We'd be happy to look into your order and answer any questions you have about your tickets if you email us at hi@seatgeek.com!
Easiest way to purchase tickets at the best price. Also, when travel plans change easiest way to sell your tickets also. Great site I will use it all the time!
Date of experience: July 18, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi There,
Sorry to hear you have not been able to get your tickets for the game! We are here and want to make sure to assist with that!
Please give us a call at 888.506.4101 or use the chat feature in the app to contact one of our representatives. We are happy to assist in making sure you get your MLB tickets. This season the MLB is requiring usage of their MLB Ballpark app, so our team is trained to assist you in getting your account linked so your tickets will be ready to use at the game!