- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Awful, and they didn't ever send me my tickets and scammed me! Don't use them, as I'm still fighting for a refund. And awful customer service. They're terrible in every way.
Tip for consumers:
Don’t use them, you won’t regret it.
Products used:
None because I never got my tickets!!
Date of experience: October 23, 2021
I haven't received my tickets yet. The buying experience was simple as always. I'm used to getting my tickets as soon as I purchase. I've never had to wait before
Date of experience: March 19, 2018
Really quick and easy to use. Tickets delivered instantly on the app which was perfect. Will definitely use on the future for more tickets and recommend highly
Date of experience: January 6, 2019
It was my first time buying sports tickets thru SeatGeek, and the website made it so easy for me to find the best available and affordable seats for me and my friends.
Date of experience: August 10, 2017
After trying a bunch of the competition I've always found SeatGeek the best. Very easy to use and always great for prices. Overall a very great service.
Date of experience: November 29, 2017
Very easy. Very good deals and easy to find the seats you're looking for. Seat geek is the best to buy seats whether it's last minute or way before. Very good pricing.
Date of experience: July 16, 2019
Someone call me get me my five tickets to Midland at Billy Bob's on August 6 and remove five now I have 10 tickets and I have received zero
I need a refund for five and five that I can use
Jeff Snowden *******166
Date of experience: August 2, 2022
If I couldnt get tickets when they dropped this is my go to site to still be able to go to the show. Its really awesome how easy it is to get your tickets!
Date of experience: March 22, 2018
I purchased tickets to a concert with little hassle. I continue to be concerned with the rising price of fees. So I will shop around for the best price.
Date of experience: April 5, 2018
Bought tickets for myself and two friends to a gator football game and it was easy to get the tickets and the seat were priced great and the seats were worth every penny!
Date of experience: October 1, 2017
Excellent seats as the deal described! App was easy and efficient when entering stadium. Using app to secure June 9th tickets to Sounders vs DC United. Would recommend to friends.
Date of experience: March 8, 2018
I bought 5 tickets for $421.00 while purchasing the tickets i make mistake 10 minutes later i ask for a exchange not a refund the answer was no I lost $421.00 please please DO NOT buy tickets here
Date of experience: May 26, 2022
Very simple and secure. I had no issue ordering the tickets. Ive done it in the past as I walked up to the stadiums and the tickets are available very quickly.
Date of experience: March 18, 2018
Beating the competition with prices! The price indicators whether the price is a deal or not are extremely helpful. The entire site is user friendly with easy access
Date of experience: December 18, 2017
Good tickets available will use the tickets soon. I have referred several family and friends. I appreciate the incentives and I will continue to check for future events.
Date of experience: June 12, 2018
Process was not smooth, tried several times to buy tickets together, confirmation was declined several times. Eventually bought 1 and 4 tickets separately.
Date of experience: October 30, 2018
I bought a parking pass for $118 I believe, when I got to the venue the same tickets were $45... for the exact same parking lot. Not sure why I had to pay double!
Date of experience: February 18, 2019
Hey Samantha,
We can definitely understand the frustrations you experienced here with pricing.
SeatGeek is a secondary ticket market. So we connect buyers such as yourself with sellers. Those sellers are allowed to set their pricing however they wish. That means the price they set will vary depending on what they believe people will pay. In some cases the box office or venue still has tickets, which is why parking at the event was the base price of $45.
Looking for inexpensive tickets to Red Wings game. With the new stadium opening this year. The ticket were hard to find for a good price value. Looked into SeatGeek for great seats for a good price.
Date of experience: February 26, 2018
The TV commercial is very disgusting. Who wants to see someone move their posterior on national TV. NO ONE. Please remove the TV commercial. No one want to see it. Thanks
Tip for consumers:
NA
Products used:
I have not purchased any product yet. I am concerned about the disgusting TV commercial.
Date of experience: March 24, 2022
Best experience with this app. Received the best tickets that were available. As I was in the stadium, I purchased the tickets and received them right away. Great experience.
Date of experience: October 30, 2018
I hate adding more apps to my phone to try and figure how to use one more thing! When I went to buy my tickets, it was easy to use and very convenient!
Date of experience: March 31, 2019
SCAMMMM! Website malfunctioned and charged me $70 more in fees than was stated in the checkout payment authorization page. After HOURS with the chat support and uploading pictures of the page actively showing the glitched dollar amount, they refused to refund me or even reduce the fees to the amount the website stated it would charge. They took zero responsibility and only offered the solution of telling me to "resell my tickets" instead of handling the overpricing by refund. Worst Customer Service in history. They will not refund under any circumstances. DO NOT USE THIS COMPANY! YOU WILL REGRET IT!
Date of experience: January 30, 2023
Look I get it you got the contract but a captive audience where the seller pays you a commission and you charge a 25-30% is lame for both the seller and the buyer
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2019
Hey Craig,
I can understand the frustration with fees! Unfortunately we need fees in order to stay in business, those go to maintain and update our platform and pay the team who works here at SeatGeek.
What I can say though is we try to make sure our fees are low and competitive, in fact, we offer price matching so if you can find the same tickets cheaper elsewhere we will give you a promo for 110% of the difference!
Warm Regards,
SeatGeek CX Team
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Christinia, thanks for sharing your feedback. We'd be happy to look into this for you.
Looking at your order, it looks like the seller already delivered your tickets the same afternoon as your order. It looks like we sent you an email about this on the 14th, but even if you didn't receive that, you can still access your tickets easily just by logging in and going to your "Tickets" page.
If you aren't seeing your tickets there, please email or give us a call and we'll be happy to help you get access to your order.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101