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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
The options for the game were fantastic, buying the tickets was easy, and sending the tickets through the app to the friends I attended the game with was a game-changer. Thanks SeatGeek!
Date of experience: September 12, 2017
Love how you rate the quality to the price of the seats and to the placement of the seats! The discounts you give are a major plus and keep making me come back for more!
Date of experience: January 11, 2018
Found tickets paid for them enjoyed the game. The app was easy to use found tickets in green very easy to use and pay. Scanned the tickets from the phone and was in really quick.
Date of experience: September 17, 2017
Its very easy to buy tickets with seatgeek. From the actual purchasing, to the receiving the tickets electronically to scanning the ticket directly from the phone. Simple and easy!
Date of experience: July 9, 2018
I bought tickets that were not labeled obstructed view. Once I bought the tickets it said it was obstructed view. I reached out to seatgeek and they never responded to me.
Date of experience: April 9, 2018
Process was fine but the fee per ticket was ridiculous. Ticket price shown with offer was deceptive when the fee per ticket is $200 and is not disclosed from the beginning.
Date of experience: November 20, 2019
No return/refund policy should be highlighted upfront.No return/refund policy should be highlighted upfront. It's sucks to loose money in terms of service fee to resell
Date of experience: September 11, 2019
I LOVE seeing live shows, especially up close. I have ALWAYS found just the right seats, at just the right price, on SeatGeek! So many times, I've gone to the "other" sites, only to find seats so far back or none at all. So, SeatGeek has been my savior when I can't get online at that Very moment tickets go onsale. I reccomend them to everyone!
THANKS, SEATGEEK!
Date of experience: October 29, 2018
The overall process to get tickets was quick and efficient and the tickets set perfectly in my aplle wallet. Id be using seat geak more often based on awesome deals and ease of use
Date of experience: January 11, 2018
I ordered 3 tickets of Pistons at 76ers on Jan 5. I clearly remembered I chose all 3 seats in Section 224 Row 1, and the price of each ticket is 132 USD. However, when I came to the game tonight, I found the tickets showed my seats in Section 224 Row 12. I can make sure I chose the Row1 seats before I paid. So I dont know whats the problem and I am so upset. Obviously the price 132USD of the seats in Row 12 is unreasonable. So I think some mistake happened when I got my tickets by SeatGeek.
Date of experience: January 5, 2018
Hi Mengyue, thank you for reaching out about this. We took a look at your checkout process and order details, and all information we can find does show that this order was place for Row 12 and not Row 1 in Section 224. With that being said, we do see that there were two order attempts prior to the successful one that did not go through due to a lack of ability to authorize the payment method.
If sounds like you may have attempted to initially purchase Row 1, but after going back and resubmitting your order after an initial failed attempt may have chosen Row 12.
However, if you're able to provide any information on your end from your checkout and order process showing a discrepancy, we can absolutely pass this onto our development team for review.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Very good experience, always convenient and prompt. Never been disappointed! Very good experience, always convenient and prompt. Never been disappointed!
Date of experience: May 28, 2018
I ordered two Patriots-Chiefs Tickets on Seatgeek for an exorbitant $1,100 per ticket. Up until the night before kickoff, I have not yet obtained my tickets. The vendor has pulled off a complete scam and these tickets obviously do not exist. Seatgeek reps gave me the excuse that the venue is delaying release of the tickets. I called Gilette stadium directly and they confirmed with me that they have no such policy. Seat geek refused to refund me the money which would allow me to purchase tickets from a more reputable vendor. So as of now, Seatgeek has STOLEN $2,200 of my money and I have ZERO tickets. This company is committing a crime and their procedures are a complete scam. Their call center is obviously in the Philippines and their reps have no clue how to resolve issues. I have not been given the opportunity to escalate the issue to a supervisor in the US (likely because there is simply no supervisor/manager). This is a dishonest and criminal practice and I will be seeking legal avenues if they insist on not refunding my money.
Date of experience: September 6, 2017
Hello Michael, thanks for taking to time to leave this review, and we're incredibly sorry for the trouble this order caused. After reviewing what occurred, it does appear as though the seller ran into issues with the tickets as they'd originally been sold, and we're so sorry for that. We do see, however, that they were able to provide an 8-row upgrade in the same section for the inconvenience.
If you ran into any trouble with those upgraded tickets, please let us know. Again, we really do apologize for the amount of reach-out and frustration this order undoubtedly caused, and please know that despite the upgrades being provided, our inventory team is still actively investigating what occurred with the original tickets. If you have any further questions, please always feel free to reach out to our support team so they can be looked into right away!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Title says it all. We had a great experience. The tix arrived almost immediately after purchase. Using the app made for a pleasant and simple experience.
Date of experience: November 27, 2017
Haven't gotten my tickets yet after looking at these reviews makes me very nervous that I might be out of $450 dollars I've never had to wait longer than a few hours for e-tickets
Date of experience: September 12, 2016
Too much review. Only reason we used was Bc my son suggested. Then there's the fact u make me verify a million pictures just to PAY for cheap as high school tickets
Date of experience: December 18, 2019
Hi Charlie,
We fully understand that the verification process may be daunting, but we do have it there for a good reason. The main reason for this is to prevent bots or other intruders from pretending to be people they are not and create or use accounts of other people. This is a security measure to assure protection of these bots making mass accounts. The good news is that now that the account is made and verified you will not have to go through that process again!
Hope you have a great time at the game!
Warm Regards,
SeatGeek CX Team
You need to incorporate actual photos from seat sections and stadiums so customers can understand how they will be viewing the game. Also, reduce your fees.
Date of experience: September 6, 2017
Hi Asaad, thanks for the feedback! We have Seat Views setup for most of our major venues and stadiums, and we're working on getting them incorporated for even more in the future! In regards to fees, we're always working to make the ticket buying process as pleasant and seamless as possible, and we know fees are a big part of that. We appreciate you taking the time to leave this review! If you have any questions, please always feel free to contact our support team.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Took my teen age daughter to see her favorite band. Bought tickets last minute and got great deal. No printing was awesome. E-tickets on phone super easy
Date of experience: February 27, 2019
Dont like that Tickets had to be transfered via third party apps/services. Understand its likely out of Seat Geeks hands for the most part, but highly annoying and a time suck.
Date of experience: January 10, 2018
EXORBIDANTLY high transactions fees (+60 PER TCIKET), NO working customer service number, you cannot speak to a human being if you have a problem. Website works incorrectly, will not accept correct personal information when requested. Save yourself the time, money, and headache and do not buy from this 3rd rate scam site.
Date of experience: November 14, 2022
I have several e-mails telling me I'm almost there and that I should receive an email from the venue with instructions to get my tickets and I don't have that e-mail. My order information is
Order number 6P2-8L97J6
Sale date March 22,2019 07:20 PM
Event Chicago Cubs at Texas Rangers
Venue Globe Life Park, Arlington, TX
Time Sun, Mar 31,2019 at 3:05PM
Section 32
Row 20
Price per ticket $145.28
Quantity 4
Delivery fee $0.00
Total cost $581.12
Customer Name William Brennan
Billing Address 3212 Shadow Wood Circle, Highland Village, TX, *******
Date of experience: March 28, 2019
My tickets was originally price for $750.00 and this company sold it to me for $1,250 each.
So dissapointed of this experiences. Definitely I won't use this company never in my life
Date of experience: October 4, 2023
This company has horrible customer service and only cares about the sellers.
We bought tickets for my 17 year old daughter and friend for the Astros/ Rangers game. They get there and the tickets are invalid. Not understanding what has happened we called Seat geek and the seller uploaded the wrong tickets. They uploaded tickets for another day. Seat geek says sorry they can't do anything about it except a 120% refund. Oh but the price we paid goes to our credit card but the 20% extra has to go PayPal or a gift card. Smh
But to make it worse, they did NOT care that the girls had to just go home or we buy tickets at the stadium. We buy at the stadium and pay MORE than the 120% for nosebleed seats.
SeatGeek doesn't care. Sorry can't do anything except give u $20 credit for a future purchase. I told them future? Why would I do that when u can't guarantee the tickets will even work!
I asked to talk to a supervisor and she tells me that oh well we can give u a $40 seat geek app credit. Then they only 1% of people experience this type of thing. Just a bad deal we r the 1%. Umm WHAT?
I am told there is no one higher up than her to talk to because the others higher up in he company don't do "phone support" or talk to people. WTH?
This is DEFINITELY not a customer service company. They don't care about the buyers and they say there are too many seekers for them to actually make sure correct tickets are uploaded.
I talk to Ryan, Brian, and Lydia (the person supposedly the highest up a customer can talk to)
What a joke!
Date of experience: April 1, 2019
I can guarantee I will NEVER again use SeatGeek. Purchased a ticket for Luke Combs Pittsburgh show (11/23) and had to leave from NC at 11am on 11/22 to catch my flight. The ticket DIDN'T ARRIVE until 2pm that day even though I paid $65 extra for early am delivery. Not only that, I contacted them on 11/20 and 11/21 to verify there wouldn't be an issue because the original delivery date was showing 11/21. The ticket cost me $704.03. They offered me a $20 refund. ARE YOU KIDDING ME? NEVER AGAIN! Stick with VividSeats ladies and gentleman!
Date of experience: December 2, 2019
Hi Nevaeh,
We are very sorry that the tickets you ordered did not arrive on time. You did in fact purchase early AM delivery. We don't have control over the UPS, so could not control that they delayed this order. That said I did do a full investigation here due to this review you left.
There seemed to be an issue with us missing some key details. While had these been standard delivery, we would not be able to refund the fact you paid for AM delivery and consulted us the night prior gives us the ability to do so. I have already sent you an email informing you that we will be refunding this order in full due to UPS not making the delivery on time.
Our apologies for not reaching this resolution when you reached out to us after the tickets did not arrive on time.
Warm Regards,
SeatGeek CX Team
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Chris, thanks for sharing your feedback! It looks like you first reached out to us just a few hours ago at 12:28 pm EST, and we responded at 1:24 pm EST and have discussed this with you fully.
To recap: We can see that your order did have an obstructed view noted by the seller. This note would have displayed at ticket selection, at checkout, and should still be visible when you view your order in your past history. We've also just checked our records of your checkout process and can confirm that this note displayed as expected.
We definitely understand how disappointing it is to receive tickets that are not what you were expecting, but in this case, the seller did note the obstructed view on the listing and we do not have any basis to pursue a refund with them. That doesn't mean you're out of luck, though! The best way for you to recoup your money if you no longer want those tickets is simply to resell them. We make it super easy to list e-tickets like these for sale, and the vast majority of tickets listed on SeatGeek find a buyer.
If you have any questions or need any more assistance on this, please don't hesitate to reach out and let us know!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101