- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Jaydree was extremely helpful and patient with me when I could not access my tickets. He was able to redirect the tickets for me and I had them in a matter of a couple hours. He did a fantastic job!
Date of experience: September 3, 2017
CANCELED. No email notification no nothing. Wasted fuel, toll & time to by hyped up to see one of my favorite artists just to find out he wasn't coming :(
Date of experience: February 1, 2018
I have gotten so many good deals with SeatGeek and it is so easy. Click on the tickets and pay, you also get to see what the seats look like so you know what you are gettin.
Date of experience: February 14, 2019
The convenience of Seat Geek is great! However, the fees are enough to negate the overall user experience.
Convenience: 5
App User Friendliness: 5
Pricing: 5
Charges per seat: 1
Date of experience: June 26, 2019
My daughter bought ticket to Billie Eilish through SeatGeek. They must be affiliated with Ticketmaster because she received a link from Ticketmaster, not SeatGeek. But the tickets had no information - no seating or other info. She spent hours on the phone with Ticketmaster (who said her order no was not valid) before they sent her back to SeatGeek where they gave her the runaround saying the seller hadn't released the tickets. Their guarantee says they will provide comparable or better seats if this happens and their website showed plenty of seats available but they just strung her along saying they were trying to contact the seller and advising her to wait to see if the seller released the tickets. I checked BBB and they have ~ 1200 complaints and at least 1/4 of these SeatGeek never responded to or did not resolve. BBB revoked their accreditation and gave them an F rating. Besides losing 2 days sitting on the phone, she is out for hotel rooms, gas, and time off from work and still hasn't received a refund. There should be some sort of recourse - SeatGeek should not be allowed to operate. I understand that they sell 3rd party tickets but they take the money, they are responsible, and they should honor what they say on their website. Bottom line is that you are taking a huge risk if you buy tickets from SeatGeek.
Tip for consumers:
This site is not reputable and has had over 1000 complaints lodged against them.
Products used:
None - they did not provide the item purchased
Date of experience: February 6, 2022
The first time I used it we were able to print the tickets. This time I only received bar codes for each ticket. Hope there aren't any issues when we get to the game.
Date of experience: December 9, 2017
I ordered these tickets and they were easy to download. I wasn't sure if they would be readable at the stadium, but they were. Everything worked as it was supposed to.
Date of experience: June 25, 2019
I love using SeatGeek and I often find the lowest prices there. Unfortunately, the Cyber Monday promo code did not work with the tickets I wanted to purchase which was disappointing.
Date of experience: November 29, 2017
I bought simply because your fees were lower than everywhere else so it was a no brainer! You guys should crush your comp so long as you have the lower fees
Date of experience: February 8, 2018
Got NCAA tickets two different days and both days the tickets wouldn't scan so we had to go to the box office we did get our tickets exact seats and they re-printed tickets for us so I'm not sure if this is seat geek's fault or the BoK Center at Tulsa
Date of experience: March 27, 2019
Paid for Kane Brown tickets for my daughters birthday. $121.53 per ticket. Printed them out, they are $50 tickets.
Four tickets through SeatGeek =$486.12
Four tickets at the gate =$200.00
Scalpers!
Date of experience: August 17, 2019
Hi Jeremy,
SeatGeek is a secondary marketplace, which means it is a place people who have tickets to sell go to list them. Those sellers set their prices and we are a service that connects buyers to these sellers. Sometimes when an event is sold out or at least not available in desirable sections, sellers will price tickets at a level they feel will sell. The price you are seeing on the tickets is the price the ticket cost if bought on the primary market from the box office.
Warm Regards,
SeatGeek CX Team
I bought tickets to a Denver Nuggets game 4 hours before the event. SeetGeek charged my card and when I went to download my tickets, the website said the transaction was pending. After 3 hours and logging back in 10 times the website just kept saying pending. My whole family was waiting to go to the event because we still did not have tickets. After 2 calls to the customer service I was finally told 2 minutes before the game started that my purchase was declined and that it would take 3-5 days to give me my money back. I didnt know there was even a chance that I would not get my tickets, there was no disclaimer that clearly stated that this was even a possibility. My family's plans were ruined by this website after paying them over $400. After, we actually just drove to the game and got scalped tickets in front of the arena for less then half of what I was going to pay online through SeatGeek, if you want to know you are going to the event you are buying tickets for please don't use this website. You may think you are saving money, you are not you are literally wasting your time and your money. Worst online purchase I have ever made
Date of experience: March 7, 2017
Hey Kevin,
We're so sorry to hear about this experience; lease, give us a call or shoot us a note; we would love the opportunity to make this better!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
6 days before the AFC divisional game I bought tickets for I decided to log in to my account to review them. I bought the tickets through the team website the day they went on sale. I attempted to log in to SeatGeek with my stored password and got a message that the credentials were wrong. I attempted a second log in with their "one time" email sign in and used the code they emailed me but got a message that my account was either locked or cancelled. Had to google how to contact them directly, as there are no obvious options on the SeatGeek website and the support page does not link. I started an online chat and was told it would take 20-30 minutes to reset my account. In the meantime I requested a phone number. I called, spoke to an agent who told me it would take 1-2 hours to unlock my account. I asked for a supervisor. After holding 50 minutes, a supervisor picked up the call and then immediately dropped it. I called back, and the agent that answered the second call asked me for different verification credentials. He told me reset would take up to 48 hours. I asked for a supervisor and he refused to transfer me. He took my number and told me a supervisor would call. Supervisor has not called. I am back on chat in the meantime. 45 minutes ago the agent on chat told me i was second in queue. 15 minutes ago she assured me she was working until 1 am eastern time and would email reset instructions prior to ending her shift. I told her I would like to remain on the chat. Now she is now writing that the department that needs to unlock my account is not available until tomorrow. I have spent $2500 on tickets and Seat Geek is refusing me access to them. If this were game day I would be completely screwed. Right now I am left eagerly needing to know that my tickets are secure, with thousands spent on the game. I have bought NFL tickets from Ticketmaster many many times without issue. SeatGeek is absolutely awful and I will never purchase from them again.
Date of experience: January 15, 2024
SeatGeek is my Go too App. I always obtain my LA Kings ticket there. I love it. It is very easy to navigate, great prices, and number 1, you NEVER get scammed. Which is very important
Date of experience: February 17, 2019
Seat geek charged me $310 for 2 $25 tickets they said you can cancel within 72 hours, that's a bold face lie Itried to cancel my order within a few hours and they wouldn't give me my money back calling them several times going back and forth with them on the phone was like talking to a wall David at seat geek was a stone idiot very rude wouldn't let me get a word in edgewise,after I made my purchase there was no confirmation # no nothing except a $310 charge made on my bank statement the seller and seat geek were making a $240 profit on $50 which I did not agree to, I've turned this over to my Bank for investigation buyers beware DO NOT use seat geek to purchase tickets, the mark up is phenomenal SHEER GREED!
Date of experience: August 12, 2023
Horrible experience. I was at a Toronto FC game already (My dad got me 2 tickets hours before the game from his work). I decided to look for "good" ticket apps so I can buy tickets for a future game and I stumbled upon SeetGeek. I purchase 2 tickets for the next game, everything is good right? Nope.
A couple of minutes later, I receive an email that I purchased 2 tickets for the game that I'm ALREADY watching. Seeing this, I called SeetGeek 7 times, I missed the first half of the game already and still got no help. On top of that, I didnt even get to sit at the newly and unwanted seats that I "purchased". I called again after the game and had no help, their customer support offered no help either. 4 of them literally said the same thing. I think they're reading from a script or something.
Today I received an email basically telling me that I'll never get a replacement or a credit for their app's mistake.
I basically gave seetgeek at least $100 for screwing me over. Don't trust these guys to help.
Tip for consumers:
Do not use SeetGeek, unless you want to give money away.
Date of experience: June 28, 2017
Hi Justin, thanks for taking the time to leave this review. We do see that the order referenced above was for the game on the night of the July 27th. Our site keeps event pages active for games that are ongoing to allow last-minute ticket orders for fans who decide they want to go to the game, so we always recommend making sure to double check which date you're submitting the purchase for. Unfortunately, once an order has been placed, we don't have the ability to cancel or reverse the order. If you'd got any other questions, please let us know via email at hi@seatgeek.com or visit our FAQ page at seatgeek.com/faq for details about cancellation and refund policies.
Ticket purchase was perfect as always but this time was the first I had to print.
When I came to the FedEx store I had a difficult time finding the printable PDF.
I wish that when I get the auth Email from SeatGeek it would have the tickets attached to it as a PDF
This way I'm able to save to Dropbox via mobile or easily forward to a 3rd party for printing
Date of experience: August 27, 2017
The application was very slow and when the booking went through in backend the application showed failure to book ticket.
Needs a lot of fine tuning and testing to make booking hustle free.
Date of experience: December 18, 2017
Thank you so much for the helpful feedback. We're always looking to improve our product, and customer feedback is a big part of that. I've passed this email onto the Android team to take it into consideration when they move forward with new iterations of the services SeatGeek offers.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
App is so easy to use. Pricing is reasonable and fees are included. This app is my go to for concert tix. Prices fall as concert gets closer. Highly recommend.
Date of experience: June 18, 2018
Like I said a breeze. Buying 7 tickets for the grandkids first Astro game. Found great tickets together for a reasonable price on the sections I was interested in purchasing
Date of experience: April 11, 2019
SeatGeek always makes it so easy to buy tickets for so many different venues. I love it! Their prices aren't bad at all, I refer most people I know to seatgeek for any ticket sales.
Date of experience: December 31, 2018
It's was good. Which there was conversion to Canadian dollar but it is what it is. Ticket selection was easy to navigate through. Would recommend. Thanks to UrinatingTree for the promo code
Date of experience: October 23, 2019
Great seats and great price. Convenient app that has your tickets on it and lets you access the event with just your phone. You also have the chance to print your tickets if you want paper copys.
Date of experience: January 11, 2018
Miranda helped out so much. She couldn't figure out the problem with the download of my original seats so she got me seats that were even better. I can't believe she did what she did just to help me.
Date of experience: June 22, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Very happy to hear you are happy with our service! We are happy to keeping help you get to go to live events you really want to attend!