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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Our go to site for event tickets. Provides view from seats selected. I believe the fees are less than Stubhub as well... there ya go chief!
Date of experience: February 27, 2019
The app is very easy to use. Picked up last minute tickets for a recent game and had them with just a few short minutes.
Date of experience: February 28, 2019
As someone who frequently goes to concerts, my favorite app to use is seatgeek. It's so easy and 9 times out of 10 they have the cheapest tickets.
Date of experience: February 27, 2019
Order was confirmed fast and the coupon code I used got me $20 off my concert ticket! Will be using seatgeek for all my next purchases!
Date of experience: October 23, 2019
Had a blast looking forward to buying more tickets.
You guys was fair on pricing and I had amazing views of my favorite all time baseball team
Date of experience: July 16, 2019
I had a good experience looking forward to buying more tickets on here for future events for sports or concerts very happy the way this works
Date of experience: February 26, 2018
The ease of trying to locate event tickets has been made do much more easier using SeatGeek. It is now my go to for all events!
Date of experience: February 26, 2018
My only gripe is that my tickets were not available in the email link. I had to call and get them resent from. Operator.
Date of experience: March 28, 2019
I enjoy buying tickets thru SeatGeek. Easy to use, plenty of options for price and seat location. Plus they also have a great app for your phone.
Date of experience: April 17, 2018
The seat price is somewhat misleading because the sellers' fees are added on afterward. Ended up spending way more than I intended to spend.
Date of experience: August 13, 2019
It was very easy to use on my phone. Made for a quick entry to the even. Did not have worry about forgetting tickets.
Date of experience: February 23, 2020
Simple. It finds local events in your area. Using the filters help sort out what you are looking for faster. Easy to pay and receive the tickets.
Date of experience: May 21, 2018
Good priced ticket for baseball game on my birthday. Very easy to find the seats I wanted and checking out was also very simple.
Date of experience: April 15, 2019
Purchasing our tickets went very smoothly. Very quick and clear. Was easy to go paperless with phone. Photos of seat views are somewhat helpful.
Date of experience: September 4, 2018
Site is intuitive and easy to use but fees came in at 33+% of the ticket price, that seems pretty steep to me.
Date of experience: December 19, 2019
Hi Alex,
Thank you for taking the time to write in. Fees are the worst part of buying tickets, there's no denying it. We try to keep our fees to no more than 20% whenever possible, but there are factors that can cause fees to end up higher. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
While fees are always going to be necessary, we do try to make sure our prices are the best out there. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Best wishes,
SeatGeek CX Team
I've used several times and have never had a problem. The process is easy, fast and tickets within minutes. Will continue to use.
Date of experience: September 1, 2017
Great experience with the seller and tickets came as expected. (100 characters seems a little excessive, just trying to give a good review.)
Date of experience: October 18, 2017
SeatGeek continues to make purchasing tickets the easiest process. I am very happy with my choice to download and continue using this app.
Date of experience: October 13, 2019
Sold me fraudulent tickets. Ruined my kids first baseball game experience. Buy your tickets from a trustworthy source. This is most definitely it.
Date of experience: September 23, 2018
Hi there,
Thanks so much for the feedback, and we're so sorry that you had trouble with the tickets your purchased on our site. It's super rare that tickets purchased from SeatGeek don't work, and we obviously take it very seriously when that's the case! We looked into the order number you referenced, and see that some of our agents were able to work with you, and refund this order at 120% of the purchase price. Whenever we can, if we hear from folks at the event, we do our best to source replacement tickets when something like this (rarely) occurs, but failing that, we definitely refund the order at 120%.
Again, we know it's totally unacceptable when there's an issue with the tickets at the gate, but we're really glad we were able to take care of and compensate you for this issue.
Please don't hesitate to reach back out to our team if you have any outstanding questions about this or any other order with us. We're here to help however we can, seven days a week.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Zero customer service and took hours of back and forth to be reimbursed for what was a clear mistake on Seat Geek's end
Date of experience: November 2, 2018
Great deal and easy to buy.
Suggest to add better pictures - didn't know there was a safety bar in my line of sight.
Date of experience: December 7, 2017
It has been great since I started using this service. There are no hidden fees and the selections are always within our budget.
Date of experience: September 12, 2018
Seat geek is a great way to get great seats, Ive used this site before and always found what I was looking for!
Date of experience: January 12, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey There,
We do offer an option that allows you to search listings with fees included. That way you will see exactly what the ticket will cost prior to getting to checkout and being able to avoid that sticker shock!
Warm Regards,
SeatGeek CX Team