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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Bought amazing ticket for a good price! I loved it! Will be purchasing from here more tickets for sure! :) very satisfied!
Date of experience: March 8, 2018
SeatGeek is very user-friendly and allows me to purchase tickets to different events in a matter of seconds. 5 stars easily!
Date of experience: March 5, 2018
This site was quick and accurate with no issues. Had a great experience great job guy thumbs up work well done
Date of experience: May 11, 2017
Great seats, great price... they only thing I would improve is if you could see your seat #s prior to purchase
Date of experience: May 28, 2018
I had a great time, even though the jazz lost. I love finding really cheap seats and SeatGeek makes it easy.
Date of experience: November 19, 2019
Seat Geek always comes tru very happy with there service! Nothing but awesome service looking forward on using them in 2019
Date of experience: December 31, 2018
Our seats were in the sun for only a little bit. Great view of the field, scoreboards, and FIREWORKS show! Not crowded in our area. Amazing price! Plus, The Padres WON!
Date of experience: August 20, 2018
Very bad experience with the final four-tickets ended up not being the tickets I paid for-Seat Geek was no help in correcting the problem-keep pushing the problem to the supplier-Stubhub forever
Date of experience: April 19, 2014
Title says it all. I never have any trouble finding tickets when I need them. Very simple to pull up my team and search by price range and date.
Date of experience: September 18, 2017
I like using Seat Geek because the prices are shown with fees and I know exactly what I'm paying. It's fast and easy for me to find good seats.
Date of experience: September 25, 2017
I ordered tickets paid for them then after telling my kids that we are going to the game thy never sent tickets and never answered thy put money back in account after I called the bank. STAY AWAY
Date of experience: April 6, 2017
Went to the pels draft nite. Great time and the #1 pick " let's dance". Will make the play offs new yeara and got a ton of picks from the lakers. Go pels
Date of experience: June 21, 2019
Do not like having to print tickets. Other then that, assuming printed tickets work now a days, everything was fine
Date of experience: November 27, 2019
Hi Tim,
We can definitely understand the frustrations with needing to print the tickets. Our system defaults to that when we are unsure if a venue or event takes mobile entry, some artists/teams/venues still only take physical ticket copies.
If you are unsure if the event takes physical tickets, please don't hesitate to email us at hi@seatgeek.com or login to the app/website within a week of the event and use our chat feature. We will be happy to look at the tickets and see if we can adjust that for you.
Warm Regards,
SeatGeek CX Team
I had a great experience with seat geek! I got my tickets within minutes and was rocking out the next!
Date of experience: September 11, 2019
SeatGeek was great however took me hours to get my tickets from ticket master. Kept giving omg me 401 error
Date of experience: December 12, 2019
Had an awesome time cheering on my Saints team. Great location for my seat to enjoy the game up close.
Date of experience: January 19, 2019
SeatGeek is consistently easy to use and shows the very best deals one can get when going to any event.
Date of experience: October 14, 2018
Fast easy app to use. Very good prices with many promo codes. Love this app and will be using again.
Date of experience: July 27, 2018
Had to go through Ticketmaster after buying ticket and then the mlb website. Will now buy tickets from teams website.
Date of experience: June 21, 2019
Hey there,
We can definitely understand the frustrations that can come from needing to use other apps then the one you order from. Some venues/teams/events set a required app for entry. In cases like this, which is very common with MLB and their Ballpark app, our sellers need to fulfill using that app.
We are always here to help with the process though!
888.506.4101 or hi@seatgeek.com and one of our Event Experts will be there to assist!
Warm Regards,
SeatGeek CX Team
This is my third time purchasing tickets via seatgeek. It's a really easy platform to use and search for tickets.
Date of experience: January 30, 2019
Didn't like that tickets had to be printed. It was very inconvenient. Using a mobile ticket would be much better.
Date of experience: October 29, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi James. First and foremost, we want to apologize on behalf of the seller and SeatGeek if this seller did not come through with the tickets for your confirmed order. This isn't the sort of experience any of our users should have, and we hold our sellers to strict policies if they confirm orders they cannot fulfill.
If you continue to have concerns regarding this order, we definitely want to help. Please send an email to followup to hi@seatgeek.com and reference your Order ID so we can look into what happened and make sure you were reimbursed accordingly!