- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
The tickets were better priced than other sales! Pretty straight forward. The seat map could be more specific.
Date of experience: June 28, 2019
Easy to use, no hidden fees, seamless transaction. Great and simple app. No trouble using at the venue
Date of experience: July 16, 2019
My tickets from your third party connection have not come through my email yet and I'm very satisfied
Date of experience: January 29, 2018
Excellent seats at a reasonable price. Spring training at its best. Grapefruit league action in the Florida sunshine.
Date of experience: March 12, 2019
Good seats, quick printout. Happy with my overall experience. I would use SeatGeek for my future ticket purchases.
Date of experience: February 26, 2018
Easy to use. E tickets are great! Found the concerts we were looking for. Will definitely use again.
Date of experience: March 9, 2018
Have bought tickets multiple times without any issues. Great place to buy, would highly recommend it to anyone.
Date of experience: November 21, 2018
Super quick, super fast experience and able to receive tickets electronically in minutes. Would highly recommend for others!
Date of experience: May 17, 2018
Fast and easy process to purchase tickets definitely recommend the application, for all events from concerts to sports
Date of experience: July 17, 2018
Ive used this app a few times for Angels tickets. One time I couldnt make the game and it was easy to give them to my friend - all through the app
Date of experience: July 30, 2018
Been using SeatGeek for 3 years and never had issues. Sharing the tickets via mobile is great. First place I go to look for tickets.
Date of experience: September 1, 2017
No problems got the tickets with on click of the mouse. At a great price too! I would use this service again in a heartbeat.
Date of experience: December 8, 2017
It needs to be made clear when tickets are sold in USD. Surprises on credit card statements are not fun! Will shop elsewhere in future
Date of experience: November 27, 2017
The process was easy and was very fast service. Bought several parking passes for friends meeting us at the Dallas Cowboy game. Will use again.
Date of experience: September 18, 2018
Went well until I was forced to type in this description at 50 characters which almost lead me to move from 5 stars to 1.
Date of experience: October 24, 2019
This app show me how great deal it is if I select different seat zone that will help me to pick up the best deal.
Date of experience: June 22, 2018
This is the only way I purchase any tickets for any event. Its convenient, easy to use, and Ive yet to have a bad experience.
Date of experience: February 27, 2018
Love that its so easy and quick! Usually get all my sports tickets through them and a few concert tickets. Best prices. Would totally recommend!
Date of experience: March 11, 2018
My order was processed twice. There is no easily accessible number to call with questions, and my card was double charged for the same tickets.
Date of experience: March 27, 2019
Hey There,
Thank you for reaching out to us about this issue. We want to make sure we can assist.
Taking a look at your account it appears as if you made two separate purchases to this event, which is why you are seeing two different charges. It sounds like you may have made one of these orders in error.
Please reach out to us at support@seatgeek.com or call us at 888-506-4101 and someone will be glad to take a look at this for you!
Do not like the third party. So far to confusing. I am still trying to figure out my parking ticket and how to get it
Date of experience: April 11, 2019
I am sorry to hear of the confusion with the transfer process. MLB has started requiring the usage of their MLB Ballpark app as of this season, which is why these tickets are needing to be fulfilled in this way.
We do have people trained on it and who are eager to help though! Please call us at 888.506.4101 or give us an email at support@seatgeek.com and we will be happy to assist you!
SEAK GEEK IS A HORRIBLE SCAM! Stay as far as possible from these scamming scalpers! That is all they are, scalpers. When you buy from them if your tickets are fake, no good, wrong venue from a glitch in their computer, they don't care, because all they do is take tickets from anyone selling them and if it goes wrong, it was the person they were selling tickets for fault and there is not a thing you can do about it. SCAM SCAM SCAM SCAM
Tip for consumers:
RUN. SCAM SCAM. NEVER USE THIS, go DIRECT OR VIVID SEATS !!!!!
Products used:
Their computer had a glitch and got the wrong tickets and they said they don’t care and will not do anything about it. SCAM SCAM SCAM
Date of experience: December 22, 2022
I have to say I can't stop crying because I lost 259 dollars from this fraudulent company. I bought a pair and it was left at my door but it was STOLEN! I set up a FedEx claim and instead of going through that thy Sent me another pair. FINE! I said thank you! Then my STUPID brother in law stayed over my house for a week and I guess called himself cleaning and he THREW AWAY THE FED EX ENVELOPE WITH MY TICKETS IN THEM! I cried and cried just ANGRY! So I called seat geek and FIRST told them to VOID the second pair of tickets and then pled with them that they give me another pair of tickets or to refund my money. And they SAID NO! In fact they said to CONTACT THE PERSON THAT HAS MY TICKETS AND ASK FOR THEM BACK! SERIOUSLY?! If I knew who had my tickets why would I be contacting you?!? Going back and forth again crying and pleading they said there was nothing they could do! I'm hurt and didn't get to see the concert and lost my money! All because they SUCK AT CUSTOMER SERVICE! I will NEVER BUY FROM THEM AND I WILL MAKE SURE NO ONE ELSE DOES EITHER!
Date of experience: June 2, 2017
Hi Porsha, we are sorry again for what happened. Please know that the ability to have tickets re-issued is not a choice made by SeatGeek, but by the box office of the venue. In this situation, the tickets had been re-issued once for the lost package, but unfortunately the box office refused to re-issue the tickets the second time when they'd been thrown away. We sincerely are sorry, but as stated in our Terms of Use, we don't have the ability to issue refunds in situations such as this. Please feel free to follow up with us via email if you have any other concerns to hi@seatgeek.com, our support team would be more than happy to answer any further questions you have.
Very poor customer service experience. They make it so difficult to resell your tickets. Slow to respond customer support. Clearly under staffed.
Date of experience: November 12, 2021
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Emidio, thanks for reaching out! We checked on your account and it looks like all tickets for your orders have been delivered! If you have an order that you're not seeing fulfilled, please reach out to our support team so they can make sure that's looked into for you!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101