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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
What's not to like? User friendly option to avoid getting gauged on price by scalpers etc. No complaints.
Date of experience: May 28, 2018
The transaction went smoothly. I had nonissues getting tickets. Would definitely use this app again for tickets. Thanks
Date of experience: July 30, 2018
Bought tickets and was told they could be returned within 48 hours. Returned them and am now out $906 and have no credit for other tickets.
Date of experience: April 16, 2022
Found a great last minute deal and purchase/venue entry with my tickets on my phone was perfect. I would reco SeatGeek to all my friends.
Date of experience: February 13, 2018
Bought tickets for seats and the tickets came as standing room. Sent emails to customer service and they told me to sell the tickets again, I literally lost $150+ just by this. NEVER USE SEATGEEK!
Date of experience: April 10, 2022
We had an awesome experience our last trip to the ball game I hope Thursday is the same I'm sure it will be.
Date of experience: September 12, 2018
I used another ticket resale site, but they got a little pricey. Their fees almost exceed the price of the tickets!
My new ticket site is SeatGeek.
Date of experience: June 12, 2017
Great seats easy to use... but fees are excessive. It's nice to have everything I one place... but yet the extra fees and kinda a turn off
Date of experience: January 25, 2019
Love how nice the interface is and how easily you can use mobile tickets. I have used Seat Geek 20+ times and have never had a problem.
Date of experience: December 4, 2017
Its a good site to use I just dont understand how some of the floor tickets are more expensive then others and its the exact same tickets.
Date of experience: December 14, 2017
Quick, Easy, and inexpensive. My son and I had a great time at the game. It was also nice to have the digital tickets on my phone.
Date of experience: August 18, 2019
Good site for ticket selection although fees are slightly high. It is very easy to use and access for the electronic tickets to get into the venue.
Date of experience: December 26, 2018
They took my money, said I'd get the tickets, but never did, and no refund!
I will NEVER use them again!
Date of experience: August 21, 2017
Hi Latricia, thanks for letting us know about this, and we're really sorry. This order was placed with and should have been fulfilled by a third party vendor outside of SeatGeek. We take all of these concerns very seriously, and any time we see a trend with sellers on our sight not fulfilling orders as they should, it affects whether they're able to continue listing on our site. We'll be following up directly with the seller of your tickets to get to the bottom of what happened here.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Just what I paid for! $51 seats for $14 due to late season game. Seat geek is great for less popular games.
Date of experience: September 22, 2017
The rating system helped me to make a great decision! Also, showing the tickets with fees makes the process transparent. Thank you!
Date of experience: July 9, 2018
I'm not technically inclined but I was able to purchase tickets all by myself! I will be sure to let everyone know.
Date of experience: October 22, 2017
I love Seat Geek! It is my #1 Go To source for football tickets. I plan to use them throughout the season.
Date of experience: November 27, 2017
At the last minute I decided to go to a game, went on SeatGeek App and the rest is history. Great job!
Date of experience: March 3, 2019
Found a great deal last minute. Easy and quick process to buy and receive tickets. Will look to Seattle in the future.
Date of experience: January 24, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Thanks, RShawn! We're glad you've been able to snag some of the great deals for games this season--it's been a good one!