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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Buying my tickets with SeatGeek is easy and quick. There are no hassles and its simple. So glad I can use them for my LAFC experiences!
Date of experience: June 22, 2018
Title says it all. SeatGeek is a fast, reliable way to get cheap tickets to any ticketed event you can really want to attend.
Date of experience: April 9, 2018
Do not trust them, they are fraud, they have no idea how to communicate with Ticketmaster so do not try it! I promise. You'll get screwed!
Products used:
None
Date of experience: May 28, 2023
This site is linked to uberseat tickets site. They are a scam. Do not lose your money. They can somehow hack your info and harass you.
Date of experience: December 13, 2016
I've always had good luck finding seats the price varies a lot but when you want to see your team play you sometimes pay the price
Date of experience: September 3, 2018
In an email it stated I would get another email from Ticketmaster with a link to accept my tickets... I never received that email.
Please help
Date of experience: July 27, 2018
I have been using your guys app since the beginning of the season and everything has been working out great, thanks. Keep up the good work.
Date of experience: June 20, 2017
I wish the added fees were shown before checkout so you know exactly how much you'll spend. Tickets vary as to the fees attached to them.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2017
Hey Michelle--that's an easy fix! Just make sure that when you're on the app, you have the tickets filtered to "Show Prices with Fees". If you're using the website, just toggle the option and make sure prices "With Fees" are shown! That way, when you go to checkout, we'll know the exact price you're paying per ticket and won't be surprised!
Love it so easy to get tickets and always have great seats and reasonable price. Also have a large variety of events which make it awesome
Date of experience: September 10, 2017
It was nice and it was easy... 10/10 would do it again! I love that they have an app as well. Makes selling and sharing my tickets a lot easier
Date of experience: October 10, 2019
The process was easy, quick and provided the best prices. Confirmation was received within minutes even though it said it could take up to 2 hours.
Date of experience: September 3, 2018
We have been able to see several concerts now that I didn't think we would be able to. Prices are great and it is so easy!
Date of experience: October 26, 2017
I'm happy I discovered this app! I have purchased all my NFL tickets on here. And the app makes it easy to find a purchase tickets.
Date of experience: December 4, 2017
Second time using the app. Very please with ease of getting tickets and the selection. Got great seats both times for a fraction of the price.
Date of experience: April 5, 2018
I got my ticket right away for a great price! This was the best site when I compared the prices of other tickets to this event.
Date of experience: August 19, 2019
I was able to find exactly what I was looking for at a great price. The delivery of the tickets were quick, and I ran into no problems. Thank you.
Date of experience: July 26, 2018
They will rob you and not tell you the fees until you have already paid. Support told me "I am just support I cannot help you"
Date of experience: October 17, 2022
Dont do it! I lost 478$ and ended up buying again on Ticketmaster. Complete frauds. Never use this company trust me awful.
Tip for consumers:
Dont use seatgeek ever
Products used:
Bought my own tickets later
Date of experience: September 21, 2022
Be careful they don't show the service fees on your tickets until after you book them. Very shady practice! Use someone else!
Date of experience: May 16, 2023
Simple and easy no stress involved with the process. Site was clean and easy to use. I would do it again
Date of experience: May 9, 2019
Actually had fun using app to find tickets. Easy to compare seat location and prices. Found great tickets for good price.
Date of experience: January 19, 2019
Fast and reliable, enjoyed the whole experience.
Did receive the tickets very quick.
Will buy again and also for other events.
Date of experience: October 6, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Alexis,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're really sad to hear that; please get in touch with our support team and we can make sure this never happens again!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support