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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Seats were great and great prices! I've used seat geek before and have yet to have a bad experience. Will definitely use for future purchases.
Date of experience: October 27, 2019
Seat geek is awesome good job on the deals couldnt ask for anything more I will tell everyone to use seat geek all the time
Date of experience: August 13, 2019
Obviously my fault but still mad. Had to buy tickets twice. Why do I have to type 100 characters. How is this not 100 characters
Date of experience: June 12, 2018
Seat Geek makes it easy to find a great deal on tickets. The colour coding allows you to find the best bang for your buck.
Date of experience: December 31, 2018
Hope it goes as well when I use my tickets when my brother and his friend and grandson get to AT&T Stadium in Arlington Texas to watch the Texas State Football Playoffs
Date of experience: November 14, 2018
I bought six ticket and send me to my phone. Excellent! Very simple and easy. Thanks I recommend every body
Date of experience: July 30, 2018
Exceptional service and a great way to get tickets to events without paying the exorbitant prices charged by the teams.
Date of experience: September 1, 2017
Easy and almost no effort. I highly recommend this app to everybody who wants to get tickets easily and affordable.
Date of experience: September 13, 2017
Best seating maps, I like the fact that I can see the prices with fees, no surprises. Excellent buying experience.
Date of experience: September 8, 2017
Price should be shown including the fee. It is difficult to see the true price that you are paying sometimes.
Date of experience: September 25, 2017
I had a very easy time buying tickets and scanning them walking into the concert and i will continue using
Date of experience: June 25, 2019
I purchased tickets to a hockey game only to find out when I arrived they had already been scanned in.
Date of experience: February 17, 2019
Hi Jon,
We are very sorry to hear the tickets you ordered did not work at the event. That is something we take very seriously here at SeatGeek.
In events like this where the tickets scan invalid, you are protected by our SeatGeek guarantee. This means we will do our best to source you comparable or upgraded tickets at no additional charge or refund your purchase at 120%. Since this event has already passed please reach out to use at support@seatgeek.com or call us at 888-506-4101 and we will make sure to get this taken care of for you!
Great site I use it all the time. I would recommend it to a friend. Double bonus pairing with Ibotta.
Date of experience: November 29, 2017
I'm happy with how quickly the response was and the ticket was successfully transferred. No further concerns from my end
Date of experience: October 23, 2019
A day before the event I bought tickets. Convenience and effortless checkout! The best way to purchase Sporting KC tickets.
Date of experience: October 31, 2018
No issues, everything went nice and smooth. App is easy to use and allows you to see where your sitting.
Date of experience: August 14, 2018
Bought the tickets as I was walking out the door to the show. They downloaded 2 minutes later Great service!
Date of experience: July 9, 2018
There are bargains to be had. Fees are not exorbitant. Always a good site to visit for last minute deals.
Date of experience: September 23, 2018
Great experience with seat geek. No pop-ups or ads. Easy process. Seat geek made an awesome way to buy tickets.
Date of experience: March 27, 2019
Easy to search an event, fast and adorable. I always use SeatGeek to search up my tickets for different events
Date of experience: August 14, 2019
Used SeatGeek for both events this weekend. Very easy to use and we got exactly what we had hoped for
Date of experience: October 1, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Drew, thanks for the feedback--we can definitely help with this!
When you're checking on event listings, just make sure you've got the filter listings toggled to show "prices with fees" rather than "prices before fees". Once you've done that on your device, it should default to that for any future purchases so you always know what you'll be paying!
Hopefully this helps, but if you have any further questions please don’t hesitate to reach out!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101