SeatGeek

I purchased two tickets to the Charlotte Hornets v Milwaukee Bucks game. After reading the negative reviews I grew unsettled, thinking my tickets were bogus, lacking validity. I contacted SeatGeek customer service with my concern only to find my representative (Andrew) to be responsive, gracious, and he guaranteed that my entrance into the game would be seamless. He was right. We had great seats and a wonderful time. I'm sorry that everyone is having a difficult time with SeatGeek but I had a fabulous experience.

I used SeatGeek to buy rodeo/concert tickets for Houston to see Chris Stapleton. Price was good bought the. Early. Then out of no where my money was refunded with no explanation. Took forever to get a rep on the phone. They said that the tickets were no longer available and the refunded my money. I had family coming from out of town, hotels and flights booked for this event. Now the show is sold out and can't go the rodeo without a concert ticket. Rep was less than helpful and said there was nothing she could do. Acted as though the refund made it better. I never received an email from them about it it either. Just a notice from my bank that my money had been refunded. I'll NEVER use them again. My sister who is coming from out of town said she had the same issue but with Cubs baseball tickets.

I listed tickets for an NFL game at over $300 and Seatgeek sold them for $15. I will never use this site again to list tickets. Spoke to their customer service and they said there was nothing they could do to help me. And the game is not for another 2 months, why would I have gone down so drastically.

I've bought from Seat Geek before and never had a problem. This time I bought 2 tickets in the upper balcony and paid close to $300 for them only to find out AFTER that they were obstructed view seats! I can't even get a refund! They were third party sent to Ticketmaster and I was told only the original buyer could get a refund. He's got my money now and I'll never be able to find him. This should have been posted on the site. That they were obstructed view seats. Now I won't be able to see anything and if I don't go, I'm out $300 and a concert I've been waiting to see. I hope the seller (name Kane) is very happy... Karma my friend, Karma.

I purchased tickets to a show in Vegas and the venue said they were fake. No one from SeatGeek would help and they still haven't refunded them. The venue said it happens all the time with this company

Our seats to the play Hamilton were horrible. A large pillar was right in front of us. Seats were rated as excellent deal. Paid over $450 apiece. Seat obstruction was not printed on the tickets or any of the paperwork. Get your ratings correct.

Never again. We paid $80 for Dodgers tickets and drove through LA traffic on my friend's birthday to find out that our tickets didn't scan through. The ticket office told us that multiple people had come to them with the same name. We were out $20 for parking, $80 for tickets and wasted a night, missed the big game, and ruined the birthday. They do not have good security against fraud. Stick with stubhub.

Run away from this company run! They are the absolute worst. Paid for my tickets 18 months ago still don't have them or any idea when I will see my tickets. Zero customer service. The event has been rescheduled 4 times now! The venue has changed as well as the line up. The official ticket distributor for this venue has allowed refunds multiple times but not seatgeek. Stay Away! Will NEVER order anything from them again.

Designed to trick you into buying tickets before telling you about 65 percent service fees. I have reported them to the fraud department at my credit card. They have no ethics, conscience or integrity. Don't make the mistake I did.

Tickets were not from an authorized reseller, they did not work. Venue had to make an exception to let us in, wasted $50 dollars. Unacceptable, I go to a lot of shows, sports events and I've never had this issue.

They are not very helpful during this pandemic. They do not respond to any inquiries. My tickets for an NBA game is postponed indefinitely. Who buys tickets without setting a date and time for them? We don't even live in the state the game was to happen, so what I can do with these tickets is useless. I wish I used Ticketmaster.

This was a frustrating experience. Tickets went on sale at Noon and it was crazy trying to lock down seats. It felt like every time I would click on a certain number of seats the very next moment those seats are gone. I know this is part of the demand, but if there's anyway to make this process a little less hectic than that would be nice.

They sold me undisclosed obstructive view tickets for ALCS game despite website stating any tickets with obstructive or limited view must be disclosed as such. After several online chats and finally speaking with a live person (very difficult) I was refused a refund or credit even though they sold me fraudulent tickets. We could not even see the game being played yet they said All Sales Final. Their website acts like they are legitimate but they cannot be a legitimate company and I'm disappointed in MLB for referring people to SeatGeek. It's a baseball game, when you cannot see the pitcher, batter, catcher then you are not experiencing the live game which I paid a lot of $ to attend as a special occasion.
Stay away from SeatGeek!

Few months ago I purchased some tickets on seat geek for the first time, and my only complaint was that I waited for over a week to receive my tickets. I just purchased more tickets for the second time thinking it will also take forever, to my surprise they were in my inbox within an hour, that tells me that they read the reviews and try to correct the issues.

I purchased a very expensive parking pass from seat geek for game 2 of the World Series. I arrive to find out that the lot is full, not only is the lot full but there are several of us trying to use the very expensive parking passes we purchase from seat geek. I hand to find another lot and pay cash. I'm asked for a refund because they sold me an fraudulent parking pass. The best these criminals will do is give me a credit. I don't want a credit, I never want to do business with these fraudulent scumbags again. I should be given a full refund because they sold me a fraudulent parking pass.

I have used Seat Geek for my event tickets for some time now. I haven't had even a single negative experience. They are my go to place for tickets. I like how you can actually see what row you're getting. The prices also seem to be competitive.

I purchased tickets last year and resold them to seatgeek, it's now 2022 and I haven't received my money. Horrible experience, will never purchase from them again. I've called multiple times and spoke to representatives and they first told me your bank is not allowing the refund to come in which was a complete lie due to me contacting my bank. I've also asked to send me a check for the amount owed which is $180, for a huge company with a lot of money I can't believe they wound refund me the money that is rightfully mine. Please go elsewhere to purchase tickets.

My wife and daughter wanting to see the Nutcracker at the last minute it was easy I went to see GI found three open seats and within a few minutes they were on their way! Would recommend it is one of the easiest ticket sites to use

I bought tickets for a concert on the SeatGeek website and felt comfortable under the premise that these were going to be refundable up to three days before the show date. I tried to reach somebody there a few months before the show date to cancel and there is no one available, except for a robot to write to you. In addition, they make it very clear that none of their tickets are refundable. They are only possibly exchangeable for other tickets if to be exchanged within a one year. Otherwise you lose your money. This is deceitful since you are immediately shown a returnable ticket icon when initially booking. Returnable is there a play on words, which is meant to mean exchangeable, but not refundable.
Be warned that this ticket site is a sham.

RATM cancelled their tour on October 4th of this year. No refund was issued so after a couple weeks I contacted SeatGeek. I explained that the debit card used to make the purchase was no longer active but the checking account associated to that card is still active. They claim they attempted to process the refund but it was denied. I contacted my bank who looked into it and said no such attempts were made. After several attempts to move the process forward I realized I was getting run in circles. Finally after several attempts and providing all of the information requested they claimed they would refund the purchase and send it to my PayPal account by December 21st. Well, it's December 21st and still no refund. At this point I most likely will have to take legal action. They are deceptive. They talk in circles. They claim they are escalating things to other departments but don't. They are literally stealing money from hard working people. Avoid them at all costs.

Well i clicked the wrong date for the foo fighters show instead of today for yesterday- we had a 1 hour to get into the city - they would not reverse charges - so we had to go- the show was fantastic but the arrangement of last minute shuffle was no fun
Now i have another ticket which i am trying to sell- but no luck as yet & 2 hrs before showtime

Frustrating experience. I would select a ticket. The system would cycle for minutes and then indicate ticket not available. So many tickets appear available. It took me 20+ minutes to get a non-preferred seat.

Also there should be a message on the site to indicate the process will move faster if the user enters their credit card and phone number in the account settings.

They charged me immediately for Rangers Orioles tickets tomorrow. They send an email to log on, but no tickets!

Game is tomorrow and I am out $150 for my son's birthday present.

I would go to stub hub but only had that $150 set aside for his present. A special place in hell awaits this group