SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Awesome. Easy to use and fast. Got what I needed and when i needed it.
Date of experience: February 26, 2020
Always find great seats on seat geek! Great seats! Great game! Awesome! Fantastic! They loved it!
Date of experience: January 15, 2019
Good seats, excellent prices. L...? M... mm? Mm...
Date of experience: September 24, 2017
Does what it says. Simple. Easy. Does what it says on the tin. Dry happy with the entire experience
Date of experience: February 12, 2020
Ordered tickets on SeatGeek, no problems. Need more characters more more more
Date of experience: January 27, 2020
I enjoyed the game! I appreciate the fact I can find great seat for great prices!
Date of experience: February 4, 2020
Still haven't received tickets 11 days after purchasing
Date of experience: January 7, 2020
Was able to get the tickets I wanted at a good price.
Date of experience: January 5, 2020
Great deal for concert tickets!
Cheaper than Ticketmaster :)
Date of experience: January 13, 2020
Everything we smoothly and it was great tickets for an amazing price!
Date of experience: January 14, 2020
Excellent! Great seats at a decent price. Easy purchase.
Date of experience: October 22, 2019
Purchase was easy and quick, tickets were made available to me Electronically immediately
Date of experience: January 18, 2020
Quick, simple, wicked easy. It is always a pleasure using Seat Geek.
Date of experience: October 23, 2019
Great seats for event! Kids are going to love Monster jam!
Date of experience: January 22, 2020
Very good experience, user friendly website and completely trustworthy.
Date of experience: January 20, 2020
Hi Tony,
Thank you for your feedback!
We're glad to hear that you enjoyed your time at the game! Our mission is to provide the best possible experience for our valued customers. We hope to see you again soon in the near future.
Happy New Year!
CX Team at SeatGeek
Easy process and fair pricing... I would recommend this service again.
Date of experience: January 26, 2020
A+++ set up and ticket retrieval. The process gave me piece of mind. Thanks!
Date of experience: January 27, 2020
My Tickets never arrived for the game. Simply impossible to reach this company and BEWARE NO REFUND!
Date of experience: November 8, 2021
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Aimee,
Apologies for any confusion regarding your tickets. I do see that these were mobile transfer tickets and were sent to you via email on December 28th. Can you kindly confirm if you were able to locate the transfer email?
If not, we can get this resolved for you right away.
Warm regards,
SeatGeek CX Team