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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 16th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
No issues and the price was decent. Would use seat geek again.
Date of experience: March 2, 2020
Super simple, user friendly and efficient software
Date of experience: March 2, 2020
Very good & easy way to buy tickets. Felt secure when making the purchase
Date of experience: February 27, 2020
Great experience, easy access, good pricing and fast responses.
Date of experience: February 27, 2020
Great time at the game and seller was quick with response.
Date of experience: February 26, 2020
Had no trouble purchasing tickets for a baseball game.
Date of experience: February 26, 2020
What an amazing deal! I cannot wait for the game day. Thank you so much.
Date of experience: November 19, 2019
Good experience. Admin fees were a bit high to close the deal.
Date of experience: March 6, 2020
Super easy and fast using the app. Would use again
Date of experience: November 19, 2019
Great service, no complaints in buying football tickets
Date of experience: November 20, 2019
Es la tercera ocasión que compró por esta aplicación y en la ocasión anterior tuve problemas porque al seleccionar la fecha para tomar el tour del estadio AT&T la aplicación cambio la fecha sin yo darme cuenta, al llegar al estadio el día del recorrido me cuenta del cambio de la fecha, lo intente nuevamente por la aplicación y me di cuenta que el problema era de la aplicación, por lo cual decidí comprar nuevamente los boletos, pero ahora en el estadio, por lo cual tuve que pagar dos veces por el tour.
Para cualquier aclaración les doy mi número de teléfono de la ciudad de México *******102. Gracias.
Date of experience: September 15, 2019
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Date of experience: November 26, 2019
Mi orden 6P2-P6DM328, fue cancelada, no he recibido el reembolso correspondiente. He esperado más de 40 días.
Date of experience: July 26, 2020
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* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
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Date of experience: November 2, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
