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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I am trying to list tickets for sale and the website just goes in circles. There is NO customer support phone number to help resolve the issue. HINT: Your software is not that good and now and then there is an issue that requires human intervention. Good bye SeatGeek. Hello StubHub
Tip for consumers:
No Customer service. Terrible way to run a service company. Hope you go bankrupt
Products used:
NONE
Date of experience: April 30, 2023
Did you know that it costs more money to send me a digital ticket for a nice seat than for a seat three rows back? Does that make sense? Of course not. Why do service fees increase with the price of a ticket? Because seat geek is a stain on society.
Date of experience: June 12, 2018
I used their service for a Christmas event and the tickets never received them so contacted them and was assured that I would receive the tickets before the event. Blamed the delay on their vendor? Day before event I finally had to call to find out they could not fill my order after telling me all week they would and of course taking my money. Unfortunately now I cant find tickets anywhere because they are sold out. I have never had this happen with StubHub or Vivid or any other service.
Date of experience: December 21, 2019
Had previously purchased six tickets to the LA Clippers game on March 27. Have a friend joining us now so needed one more seat. The only tickets available in the same section and row were being sold as a set of 2-4. With our Canadian dollar being low, we didnt want to spend the extra to buy two tickets. The only single ticket was the row above, but the seat number didnt even show until ticket was purchased. One of our party of seven will have to sit by him/her self. To top it off, I forgot to add in the promo code Id received by email when making the purchase.
Date of experience: February 22, 2018
It was easy making a purchase off the SeatGeek app. However, getting the ticket was a challenge, as you had to go through third party websites in order to obtain them. Unfortunately Ticketmaster's website kept going down (that's who the tickets were from). Luckily I was able to finally bring the tickets up on my phone at the gate at the stadium after numerous attempts. Wasn't quite as easy as StubHub.
Date of experience: March 3, 2020
This was the first time I was using seat geek. It worked well with the ticket delivered straight to the phone. Used the phone to enter arena. The only improvement is that the ticket display screen was very sensitive and sometimes skipped two tickets at a time. A next ticket button or reduced sensitivity would be nice ;).
Date of experience: June 18, 2017
Seat Geek is the easiest and most economical way to buy tickets to pretty much anything. I love the ease of use and the ability to see where your seats will be located within the venue you are searching. Anytime you need tickets, whether planning on advance, or at the last minute, this is the way to go.
Date of experience: November 27, 2017
Do not purchase tickets from these people.They are crooks. I purchased a ticket from them for a football game in las vegas and could not get their app on my phone.Had to purchase another ticket from a reputable source. Now they will not refund my money. Seatgeek sucks I am going to the top if I need to
Date of experience: January 18, 2023
I went to purchase three tickets for tomorrow nights Yankee Nets game and entered all my credit card information. I received an email staring that I would receive a conformation email shortly. Several moments later I received an email stating the tickets were no longer available and that they had been sold. I called customer service to inquire and was again told the tickets were sold already. Keep in mind I already payed for them and I had recieved conformation about them. Ten minutes later I went onto StubHub and bought the same three tickets. Go home Seat Geek! I would never recommend you to anyone.
Date of experience: April 25, 2015
I bought four tickets off this website. I received an email from SeatGeek stating I'd receive my tickets through email shortly. I never received the tickets that day and the next day headed to the Texas A&M stadium I tried calling, no answer, I tried emailing, no answer. By the time I made it to the game I had to go spend $240 more dollars on tickets. I've tried to get in touch to talk to someone and no one answers. I don't want you to spend your money on a site that doesn't care if you get your tickets or not. I'm still waiting on a call or email. I will not be ordering from here again. I've taken my card off the account and deleted the app.
Date of experience: September 27, 2021
I tried to buy tickets using Apple Pay - SeatGeek said the order could not go through and my card would not be charged. So I used a credit card. But SeatGeek lied. My first order went through so I spent $1000 on tickets instead of $500, SeatGeek said that all sales are final. Um... hello. So I got screwed over by SeatGeek.
Date of experience: October 15, 2019
Was planning to order tickets and received an error on the site. Bought tickets on another site, then later received a purchase confirmation despite never having bought any tickets. Tried to contact seatgeek 4 times via email and web form (cannot find ANY contact number) and have had NO response. Now I have to dispute the purchase through my bank and potentially cancel my credit card.
Date of experience: April 29, 2016
Michael, thank you so much for taking the time to share your experience. What you experienced is very outside of the norm and we want to work with you to make this right. We'll be having a member of our CX team reach out you very soon to make this right.
I recently bought tickets to a concert. I did not realize that I could get them at face value on the concert site website. SeatGeek claims that they have the best deals and I like the idea of consolidating all of my ticket purchases on one site. Their advertising is false however, as they are legalized scalpers even when less expensive tickets are available. I find this despicable!
Date of experience: July 16, 2015
Hi Leila,
We're sorry to hear that you felt misled by our site and totally understand why you'd be upset to discover that the tickets were still available through the box office.
Most ticket listings that we aggregate are from the secondary market and are being resold at market value, which could be above or below face value. When a show is sold out, the secondary market can be a great thing, but if it hasn't sold out yet, it is often best to buy from the box office. We include a link to the official box office on every event page for this very reason. Apologies for the confusion.
Scam! Beware this company is a scam! Bought tickets that were never delivered and they s charged me and would not provide a refund. It took 26 minutes on hold for one of their reps to pick up the phone and they were not helpful. They said they would not refund me and that they were not able to fulfill my order! They just stole money for me for no good delivered. Just awful! Ruined my day with my family as I was so upset and stressed out. Luckily I found a scalper on the lot.
Date of experience: September 10, 2023
I used your service to buy Seattle Sounders tickets on Sunday, and to manage my season tickets the day before. As well as general flakiness on the website during this purchase process, your app failed completely on the day of the game, preventing myself and thousands of others from using those tickets to access the game (staff were forced to just left ticket holders on without proof, as I'm sure you're aware). Anyway, was a very poor experience that we're hoping won't be repeated any time soon.
Date of experience: March 5, 2018
Hi Terry, thanks for much for taking the time to leave this review. We have a rep reaching out to you know to see what we can do to hopefully improve the experience the next time around.
Go Sounders!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I tried to get a refund right away after I found out this was from ticketmaster. They didnt want to refund me but give me credit for it. I highly suggest anybody not to use seat geek they are a fraud and scam artist. Please dont use them
Tip for consumers:
Do not use this site
Products used:
Tickets
Date of experience: July 14, 2022
My boyfriend wanted to surprise me with jazz tickets. The game started at 7:00 by 6 the ticket price had been taken out of his bank account, but we had not received a conformation email. He had to call in 4 times to figure out what was going on, the purchase was never finalized on their end so we never went to the game. By 7:30 the prices were 3x the original price. We never received complimentary tickets, just a " hopefully your money is refunded in 24 hours." A waste of our night going downtown and bad business.
Tip for consumers:
Buy tickets way ahead of time to make sure you dont get screwed over. Make sure to get confirmation email
Date of experience: March 7, 2017
Hey Josie,
Please give us a call or shoot us a note; we would love the opportunity to make this better!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I want to give SeatGeek and opportunity to respond, but it appears the mark-up for tickets I purchased was huge! I ordered 4 tickets for Disney's Frozen on Ice for $71 each. This was less than the prices quoted by the venue and Ticket Master. I received the tickets a few days later. The face value of the tickets was $50 each but the fee I was charged was $384.15. When I called the venue about the discrepancy I was told that the value of the ticket is what appears on the ticket and they have no relationship with the third party through whom I order tickets. I did not see any evidence of hidden prices, etc on their website prior to purchasing my tickets. Lesson learned: buyer beware! (I gave them 1 star because the tickets arrived in a timely fashion. Otherwise, I feel victimized on the pricing). If I am wrong, I will gladly write another review exonerating them.
Date of experience: October 27, 2015
Hi Dianna, thank you for your feedback. SeatGeek is a search engine that aggregates listings from hundreds of ticketing websites, many of whom sell tickets from the secondary market which is very dynamic and can have prices that rise and fall according to demand. To make it easier to navigate the secondary market, we've developed tools (like DealScore) to help customers make the most informed decision. We'd love the chance to answer any questions that you have. Please email us at hi@seatgeek.com and we'll help!
I purchased Chris Stapleton tickets through SeatGeek for his Friday (10/20/23) show only to be sent a ticket for his Saturday show (was not able to attend as I bought the ticket for Friday's show). I could not speak to a live person because they apparently don't have a customer service line? It's a landline that states "refer to our app for any questions that you may have". Their bots kept giving scripted answers to my questions. All this after accepting my payment. $#*!ing ridiculous.
Tip for consumers:
Do not use SeatGeek when purchasing tickets.
Products used:
I purchased a concert ticket.
Date of experience: October 24, 2023
I bought two tickets from seat geek a month before a concert. I got an email from them saying the tickets were confirmed. Then a couple of weeks later I got an email deceptively titled "Here's additional credit toward your next event with seat geek" but actually you have to carefully read the email to realize they screwed up the order. They give a 110% refund but only as a promo code. Since I am never using them again, I got a 100% refund as cash, but now the tickets are twice as much because it is so much closer to the concert date. I wonder if they actually have verified sellers or if they just say they do so you choose them over a competitor like Stub Hub, then if they don't have a seller they just say something happened to the order and give you a refund which is a scam and makes you have to pay more from Stub Hub because of the time you wasted counting on Seat Geek.
Date of experience: April 22, 2022
Never use this company to purchase tickets. I bought 4 tickets and they charged a $118 service fee PER TICKET! After they charged my card $1800, I asked to cancel the order, and they refused to stop the credit card charge and said they can only issue me a "promo" voucher to use on a future purchase. They also said I could resell the tickets on another platform, but the tickets don't arrive to my email until 3 days before the concert. (if they arrive!) This company is a scam and I am very disappointed. I will be writing more bad reviews about them until they go out of business.
Tip for consumers:
They say on their website that orders are fully refundable but they are not!! Buyer beware, they only offer a "promo" voucher, not a refund of your money. Very misleading on their website and false advertising.
Products used:
Wanted to cancel my order for concert tickets and they refused to cancel my order and give me a refund.
Date of experience: August 25, 2023
On Time not a Hassel to retrieve, easy to obtained, that you so much. This site is very simple and not complex like some of the other sites. I can say that because I have used them but always finding myself back at this location and site!. Great job and thanks!
Date of experience: December 17, 2017
This site is so easy to use... either through the app or online as I've had experience with each. My first time using it was wonderful because there were no added fees, but I wasn't as happy the second time due to fees that added almost 33% to my ticket order.
Date of experience: March 27, 2019
Earlier this summer, after paying $764 for 4 concert tickets, all I got from seatgeek was a note with 'order details'. It's been 2 months, and I still don't have the tickets. Looks like I have to go on a effen rabbit hunt to find my tickets. Hey Seatgeek, here's a basic equation: When you cash in my $$, you supply me with tickets! $#*!s.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2019
I had to cancel a show because my husband tested positive for covid. I called them and told them the reason. A guy answered, who barely spoke English, telling me that they don't refund tickets. They don't care. All they want is money, which is sad.
Do not buy from them.
Date of experience: December 23, 2021
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi there,
Sorry to hear you had an order that could not be confirmed. We understand how frustrating that must be and wish we could prevent this from happening. Because we are a search engine and aggregate listings across many different websites, it is possible that someone might try to purchase the exact same tickets on the website that the tickets are listed on and on SeatGeek simultaneously. These cases are rare, but do occasionally happen. The good news is that you should not have been charged for any tickets. Depending on the payment processor, sometimes you may see a pending authorization hold on your statement, which is the bank's way of making sure you don't overdraw if the charge is accepted. As soon as the vendor knows that your order can't be confirmed, the charges are voided and will automatically drop off your account. Hopefully, the pending authorization hold dropped off your account shortly after you wrote this review, but if this was not the case please get in touch with us at hi@seatgeek.com. We'll make sure everything is made right!