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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
My only issue is that I spend 350 dollars on tickets and 60 of it is on processing fees. Im sorry but to me thats just an excessive amount of fees. The more you pay the less fees should be tacked on to the overall price.
Date of experience: April 5, 2018
We bought 6 tickets on row 7 to Grand Canyon University through SeatGeek two days before the actual game. When we bought the tickets we got a confirmation email saying that the seats were ours and had charged our Credit Card. On the day of the event we still had not received 2 of our tickets. When we called SeatGeek we found out that after charging our credit card the seats were sold to someone else. SeatGeek was unable to provide us with another set of tickets to the game because it was "sold out".
We want to say thank you to Grand Canyon University for hearing the situation and able to find us tickets for free after hearing our situation. That was truly going above and beyond anything that we expected.
Date of experience: January 9, 2019
I got two MLB game thickets and prices are cheaper than MLB.com. I had great seats with inexpensive price. Minor problems are each game thicket deliver differently. I was able to print out thickets in one game and need to use mobile app in other game. I thought it was a little confusing.
Date of experience: June 25, 2019
Fine print crooks! Bought tickets for an event, but because it wasn't the same day as another event I bought tickets for they wouldn't let me go. Not only did I get shorted the event, but I got shorted my money. The only thing SeatGeek is good for is sticking to their policies and NOT GIVING REFUNDS. Didn't go to the event and didn't get my money back all thanks to the fine print. Thanks SeatGeek! Will not be using your services next time. Ticketmaster blows you out of the water with policies and customer service. I would not recommend SeatGeek. I would recommend Ticketmaster all day over SeatGeek. I was sorely disappointed in their lack of refunds, resources or help with my situation.
Tip for consumers:
I would rate them no stars if I had the option. I’ve never been so sad and disappointed with SeatGeek’s customer service and lack of support.
Products used:
None. The venue wouldn’t let us in and SeatGeek wouldn’t refund us. They are crooks!!! We got nothing out of using SeatGeek. Ticketmaster is the better option!
Date of experience: January 7, 2024
My grandson bought seats to a Cowboy NFL for his father for a birthday present. The seats were purchased in September, but by November seats were selling at twice the price. When the family arrived at the Cowboy's stadium from SC, the seats were not there. I am sure Seat Geek double sold his tickets for the higher price and he and his family were left out in the cold since the stadium was sold out. Yes Seat Geek offered the money back, but his exciting fun time with his father was ruined. He was disappointed, embarrassed and sick. To add to this, there were about 5 other groups with the same problem and this was just at one gate. Bad form, Seat Geek, really bad form.
Date of experience: November 1, 2016
Bought tickets for an NFL playoff game, the purchase was confirmed by SeatGeek, and the money was taken out of my account. A few days later I got an email saying the seller had canceled his tickets--supposedly because the ticket prices had spiked and he could make more money off of them. If I had known a seller would be allowed to do this, I never would have bought the tickets from this site but would've gone to a different site and paid $20-30 extra to have a more secure purchase. THe tickets are now double what I paid and I had to cancel travel arrangements I had already made. This is unethical that a business would allow this kind of thing to happen. There should be a better system in place where a seller cannot take back tickets. Ridiculous. Not pleased with this experience whatsoever. I would not recommend purchasing tickets from this site.
Date of experience: January 5, 2018
I absolutely love how Seatgeek finds the absolute cheapest tickets by using prices from all these different websites. For 6 dollars I got great seats. The value of these seats is incredible, club access and you can see the emotion on the outfielders faces since you're so close. Seatgeek came in with the clutch with the tickets
Date of experience: September 22, 2017
Sometimes my experience has been a little fuzzy... People spill things in my seats and then sometimes from above if I happen to be underneath. But overall it was a great feeling with some excitement upon various situations throughout the game. What I like most was the ease of getting my seats and now that I am understanding... I can pick and choose where I want or where I can afford to be.
Date of experience: September 26, 2017
Don't use SeatGeek! Spent $500 on hockey tickets that I bought as a Christmas gift for my family. 5 out of 8 tickets didn't work. Showed that they were already scanned and used. Customer service was no help. Shady people making a buck and Seat Geek is the store front. DONT TRUST. DONT USE! NOT WORTH IT!
Date of experience: December 30, 2014
Hi Ceci,
Thanks for getting in touch, and our apologies for the inconvenience.
You should reach out to the vendor who you purchased the tickets from to facilitate your refund. SeatGeek is a ticket aggregator, so we display tickets but do not own them and are not responsible for delivery. Since we did not own any tickets ourselves, we did not provide you with invalid tickets. That being said, you should definitely reach out to the vendor who sold you invalid tickets to provide your refund.
If you're unsure of the vendor you purchased from there are two ways that work well:
(1) look at your credit card statement to see which company charged you for the tickets, or
(2) look at the confirmation email you received when you made the purchase.
Hope that helps!
I have purchased my Baseball tickets through SeatGeek for the last two seasons. I have never had an issue and will not purchase through any other App. Thank you SeatGeek for keeping your fees low so my daughter and I can enjoy our favorite sporting events.
Date of experience: July 11, 2017
We used this site to purchase concert tickets. The floor plan didn't show where the stage was. It just had a box in the middle. Every other site we viewed had behind the stage on the left side. We thought it was the same here. WRONG! So we spent money on tickets behind the stage. As soon as we looked at the seating chart on another site we realized the error. We immediately contacted SeatGeek and received no help at all. I understand a no refund policy. However, your site is misleading. I only wish I would have read through all of the negative reviews before making the purchase.
Date of experience: October 21, 2015
Jenny! Thank you for your feedback and we apologize for the confusion. We're very proud of our interactive maps and we try to keep them as updated as possible with information available by the venue and the concert promoters. As a ticket search engine, listings get parsed and plotted along the map and it seems like there was a communication break down somewhere in the listing you purchased. We'd love to help you connect with the vendor you bought your tickets from and also look into what happened that lead to your negative experience. Please email us at hi@seatgeek.com and we can look into everything.
Second time using SeatGeek/Yankee delivery method. Works well. Purchased the tickets the night before the game so always that anxiety when you receive the tickets. Especially when you need to get in the car and start driving from a distance to Yankee Stadium.
Date of experience: September 20, 2017
Terrible. So bad. Customer support will not help & i have had these tickets for 2 years and cannot resell them. I am not given any support they have just taken their money and does not care about the customer. DO NOT RECOMMEND
Products used:
none
Date of experience: March 28, 2022
The seats were further back then they looked to be on the map but besides that the show was good. From now on when ordering on seatgeek
Ill take I to consideration that maybe your map of the venue is a bit off.
Date of experience: December 24, 2017
Hi Shane, thanks for letting us know about this! We're sorry if the map didn't seem accurate compared to where your seat was located in the venue. I've passed that onto our mapping team to check and see if they can make any improvements at this venue to better represent accurate seat location. We're happy to hear you still had a good time at the show!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
My only comment for improvement is related to dodger stadium itself. With the tickets I purchased we could only go through one specific entrance. Would be great if SeatGeek could alert us to the entrances to use after the tickets have been purchased.
Date of experience: September 3, 2018
I am an avid Ticketmaster user, but SeatGeek was also very easy to use. Pricing was great, and the tickets were easily transferred without having to download additional apps. The recipient was very excited.
Date of experience: December 29, 2018
After ordering, paying and recieving a ticket to the Atlanta Braves game, I was turned away at the gate by the ticket scanners saying my ticket was invalid. The Braves ticket office tried to help, but found no record of my ticket in their system. The game was sold out so purchasing another ticket on site was impossible. No 800 number to resolve the issue and all I could do was text on some stupid chat site. The chat person was useless and I was left stranded outside the game. All I got back was an apology and a refund. Never mind the travel expenses. Awful experience. Never use them! You've been forewarned.
Date of experience: July 15, 2022
Zero Stars Stay away from SeatGeek. Purchase from StubHub or VividSeats. I flew my wife across the country for a concert. Paid for tickets 2+ months ago. Day of show and no tickets. Support hides behind refund policy and blames venues for not releasing tickets. Purchased from a competitor and fulfilled immediately. First chargeback I have ever filed. Zero trust. Zero service. Stay away
Tip for consumers:
Go somewhere else. This company is not to be trusted.
Products used:
None
Date of experience: July 9, 2022
I ordered two tickets for a basketball game in September for December. Tickets NEVER arrived. I called three times, only to be promised I'd get the tickets. On game day, they never came. I'm now trying to get my credit card to receive a refund. Don't trust Seatgeek!
Tip for consumers:
Don't trust Seatgeek
Products used:
Tickets that NEVER came
Date of experience: December 19, 2021
My first time using Seat Geek. I didn't realize there were 2 type of tickets, box office and resale. The first group of tickets I bought I got to picked the seats (I found out these were box office seats). I attempted to buy the corresponding seats in the row in front so our large party were all seated in the same county... well you can't select seats on resale tickets, 'they' just state all the seats will be together. Long story short, the second purchase put half our party on the opposite end of the row. I sent an email complaint and Alex came back with a solution that got us all in the same row, but together at least, and took back the resell seats. Smart Customer Service practice. Gained a customer for Seat Geek!
Date of experience: February 28, 2019
Was able to navigate the website easily. Every action was fast. Purchasing the tickets were fast. I especially liked the "show fees" option so right away you knew the total cost and not at the end. A pleasure to use.
Date of experience: September 15, 2017
SeatGeek is my go to app when I need tickets to a sport event. Its easy to use, the process is fast and the prices are always within my budget. I love how you can navigate through the venue and see the view of the seats you choose and the price for that seat. SeatGeek is awesome! I recommend this to all my friends.
Date of experience: September 21, 2017
I was pleased with my experience at SeatGeek. Everything I needed and looked for was right there. Very easy site with browsing through or just looking for concerts in your area. I always go here when I look for tickets.
Date of experience: July 19, 2018
The process was confusing enough that I accidentally purchased tickets for the wrong day and when I called to try find a solution I was told I would be called back (twice) and never received any follow up. Extremely disappointing.
Date of experience: April 15, 2019
Constant rebooking and ups updates caused me to miss a day of work. This is so brutal. Then having to waste my time tracking delivery all day followed by inaccurate times by ups. My package was scheduled to be delivered Monday now it's end of day Tuesday or possibly Wednesday. Brutal
Date of experience: October 30, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Kathy,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this. Please give our support team a call or write us a quick note if there is anything we can do or explain about what happened here.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support