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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Hi!
My experience with SeatGeek it terrible, we purchased very expansive tickets for US OPEN 2021 Men and Women finale before immunization requirements and we wrote SeatGeek immediately to have refund because our kid isn't vaccinated but they never respond or anything, such a shame of company like this… off course there is no phone to call. Do not buy through them any tickets…Even we wrote email to one of the founders and also he ignored us as well… Viktor Cakaric
Date of experience: September 30, 2021
I love being able to find great prices for any event. The customer service is amazing and enjoy doing business with SeatGeek. I got my friends now using this site.
Date of experience: October 3, 2017
Awesome way to seeing the layout and available seating, Always plenty of options to choose from.
I highly recommend seatgeek against other ticket sources.
Date of experience: September 26, 2017
I like the interface and prices. They offer some type of insurance at the end. Really didn't read that. Tickets came Fed Ex fast with tracking number.
Date of experience: September 26, 2017
Super easy. Fast and convenient download. Not always sure if I can use my phone alone as entry since the tickets I bought said it must be printed. Otherwise great
Date of experience: November 28, 2017
Navigating the website and app is super easy and consistently has outperformed other secondary market providers. Will be using SeatGeek exclusively from here on out
Date of experience: December 8, 2017
This app is amazing I've only used for 2 concerts, a why dont we show and that was the best day of my life and a 5sos show that I'm going to in 2 days and I'm super exited. This app is super easy to use, its the only app to get tickets that I find easy to use and the prices are so much cheaper. I heard about SeatGeek from David Dobrik, he's the best. Thank you SeatGeek for making my life super easy and fun.
Date of experience: October 22, 2019
Very good process, thank you very much, typing more to hit 100 characters, which seems like a lot when I could just close this window but hey, why not
Date of experience: October 21, 2019
I've used SeatGeek many times since the app was established. As usual, this was an easy add-on to a trip that was already taking place. Simplicity and clarity matter. Thank you!
Mike W.
Date of experience: July 16, 2019
No insurance option. Price drop days before event with no reimbursement. I called and spoke to "Pol" regarding the issue and he gave me a bogus phone number for "someone" who could "help". Whatever.
Date of experience: October 31, 2019
The tickets I wanted eventually came down in price, and my purchase with SeatGeek was easy. Make sure you check back every so often as people will add more tickets daily.
Date of experience: February 9, 2018
Great experience so far, found some hard-to-find tickets at a great price. Very user friendly. I'd give 5 stars but I haven't successfully made it inside the venue yet lol.
Date of experience: February 12, 2020
Seat Geek is so much better than other apps Ive used. No hidden fees, straightforward and very easy to get great tickets! I am very happy with our experience! Highly recommended!
Date of experience: March 18, 2018
Quick and easy... great seats! (That's all you really need to know. I'm typing more in to satisfy the survey's requirement, which is pretty silly, isn't it?)
Date of experience: March 29, 2019
SeatGeek is easy to use, gives views from the seats, provides map of section including rows, prices include all fees, no hidden costs. Used it for a few years now, usually has lowest prices.
Date of experience: April 23, 2018
It happen to me that I have to contstantly refresh the page because tickets weren't able anymore becuase people already purchased them, the website was really slow at updating ticket availablity which end up on a frustrating shooping experience.
Date of experience: February 24, 2020
Always a great selection of seats at great prices. The deal rating is also helpful. I highly recommended SeatGeek for sporting events especially when in an unfamiliar city
Date of experience: June 2, 2018
Great app! Always had a good experience! They are very fast and efficient as well! Would be nice to see seat numbers for us tall folks to snag end seats! Other than that A1 app!
Date of experience: August 22, 2018
Experience was great and received prompt email and tickets shortly after payment. I have since done another transaction, fees seem fair compared to other outlets.
Date of experience: July 27, 2018
Great. Ordered last minute. Got parking pass within 15 mins. Ordered our tickets as well from you. Great seats. Service excellent. Better than any of the other I've used. Chiefs vs. Raiders
Date of experience: December 9, 2019
Purchased tickets & received as promised. Delay in receiving caused some apprehension, but tickets were guaranteed to arrive before event and they did.
Date of experience: September 16, 2017
Got my tickets quickly without a problem. Prices were good compared to others. We enjoyed the fight immensely and would recommend catching a professional live fight if you have not done so.
Date of experience: November 10, 2019
I had the pleasure of e-tickets this time around and they were so worth it. Being able to scan into the stadium using only your phone is extremely pleasant and convenient.
Date of experience: July 8, 2018
Crazy how much they charge you in fees. $27 per ticket. Not impressed. It's not like my tickets had to be mailed to me, I got them immediately, no postage required.
Date of experience: February 17, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Jose,
Apologies for the initial confusion with the ticketing process! Seems that you were purchasing tickets for a pretty popular event. We're an online marketplace, so tons of orders go through at the same time. As a marketplace, we rely on sellers for certain inventory. Sellers get tons of orders throughout the day and it does take sometime for their inventory to update via the site. If an order went through earlier than yours, this could've been why the tickets weren't available. Truly sorry for any confusion there.
If you have anymore questions, please feel free to reach out to hi@seatgeek.com.
Stay safe,
CX Team at SeatGeek