SeatGeek

The customer service is as poor as any company ive every worked with. I talked to multiple people Jose E was the worst of all but completely unhelpful. Work with them at your own risk

Search engine site cant deliver on promises has no direct relationship with sellers.

I ordered a more expensive ticket that promised delivery "within minutes" yet no ticket was delivered. Now 72 hours later, Seat geek is still apologizing saying they've contacted the real seller but not to worry the tickets will show up before the show. They were unwilling to provide a cancellation even though the tickets were false advertising. I contacted visa and shared the details and visa was happy to support me in a dispute and cancel payment to seatgeek.

Seatgeek is simply a search engine and resells tickets from other resellers and so has no control. From seatgeek.:
"SeatGeek is simply a search engine, and once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.

I already reached out the seller regarding with your concern. We will update you as soon as possible. We'll keep an eye on this issue.

Best,
Kim at SeatGeek
"

I have found that SeatGeek consistently gives me better options and prices than other sites, including team-owned sites. I will continue to use them for my game-day experiences!

SeatGeek is a joke. I purchased tickets for an event and then the event was cancelled. SeatGeek will not return any emails or refund my money. Buyer Beware.

After 2 days, tons of emails and hours on the phone with 4 different reps they saw the seller was not being truthful or responsive with my ticket confirmation. The tickets I had purchased were back for sale on the site before I received them. They could not answer why and could not get a straight answer from seller. They told me they would tell seller tickets would not be accepted and money refunded and apologized for my experience but thanked me for the feedback. I was forced to buy other more expensive tickets to be sure we had seats and travel to the game based on their review of the correspondence and seller failing to follow through. World Series game happened. The next day they said tickets would not be refunded after two reps said they would be the day prior. Tickets went unused for the World Series. ALWAYS USE STUBHUB or any other vendor. They are fine as long as money should not be refunded which is where a good company steps up. I am a business lawyer for a living. This is the worst company I have ever dealt with any professional or personal experience.

I purchased tickets to a Mets / Braves spring training game to be held March 11th 2022. The game was ultimately canceled on February 28th and was not rescheduled. It has now been 4 weeks since cancellation, the Seat Geek Buyer Guarantee states "we will notify you that the eveent was canceled and provide you instructions on how to obtain the refund" as of this date I have received no notification from Seat Geek. I have e mailed them twice and the only responce I have received is a notation via e mail that I should receive an e mail shortly on the status of my refund. I'm not sure what Seat Geek definition of shortly is but 4 weeks would seem to be ample time to issue a refund. My request #is ******* in case anyone from Seat Geek actually reads these reviews. Customer service is poor at best

The service is easy and convenient, however I was met with a few different issues when trying to buy my tickets:
First set of tickets I tried to purchase showed an error page, tried to purchase a new set that was then unavailable and them when logging in to view my tickets from my third attempt, to my huge surprise saw the tickets that I was informed were not able to be purchased due to error on my first attempt.

I would give zero stars if I could. I don't have enough space to type what I need to, but when trying to sell some tickets purchased on this app, it somehow linked some totally different tickets that I had saved in my MLB Ballpark app. I wasn't trying to sell the MLB Ballpark tickets, only the ones purchased through SeatGeek. The tickets that ended up selling were valued way more than what I set the selling amount for. Yes, I would think at some point I should have noticed the wrong tickets were listed, but the MLB tickets should have never even linked with the Seat Geek app. I will never use any of these again. I lost alot of money over this.

First and last time ever using Seat Geek!

Purchased tickets to Elton John at Dodger stadium through SeatGeek. Had to add the MLB website. Got a message from Seat Geek to accept my tickets. Followed the steps to accept the tickets. Message on app said I had accepted tickets, but they never showed up. You can talk to customer service only on day of event. I spent over 2 hours on the phone and they were never able to help me. I asked for the actual seat numbers and the representative told me she didn't have that information. The ticket person I spoke at at Dodger Stadium said Seat Geek is notorious for reselling tickets. After day of event you can only text with customer service. I tried and kept getting disconnected. I disputed charge with American Express, but Seat geek submitted a screen shot showing that the tickets had been accepted and are rebilling me. They are not responding to any emails. This was on my wife's bucket list so I paid for flights, airfare, hotel and rental car to make this happen. Beware of this company!

My total experience was maybe 10 minutes. Clearly showed prices, from least to most expensive just how I like it. Checkout was simple. Only critique is I wish it let me use PayPal.

I bought tickets the day if or event and we had amazing seats for such a great price! This is the second time Im using seat geek and I could not be happier

I was charged for tickets i didn't use because of confusion with the app and payment processing. I have sent a complaint, but keep getting passed around.

Love the different ways of searching for seats & that I can easily see good deals on the map. The 10% discount code was what prompted me to use SeatGeek for my tickets.

My experience with SeatGeek has been absolutely terrible. They refuse to refund under any circumstances then wait until the last minute to send your tickets so it is too late to resell. Terrible.

As you can tell from the one star reviews and subsequent replies from Seat Geek, this site only collects ticket information from the many resellers out there. Unfortunately, this lends credibility to the many scammers by lumping them in with the reputable dealers. You assume there is some screening process done by Seat Geek, but that doesn't seem to happen. I purchased a Super Bowl ticket only to have the dealer contact me to tell me there was an error and were refunding my money. This tied up my credit line for a few days and could have held up my subsequent purchase from StubHub. I was lucky, the refund did come through and I was notified by RazorGator in time to purchase another ticket. Seat Geek should track the dealers' performance and exclude those that are not providing a basic level of customer service. If Seat Geek becomes the goto place to find tickets, they should be able to insist on performance by the resellers they include on their site. I will continue to use them to scout tickets, but will probably only buy from resellers I am familiar with.

I recently had a disappointing experience with SeatGeek's password unlock process, and I felt compelled to share my thoughts. I needed to purchase tickets for an event that was happening at that very moment, but unfortunately, I couldn't access my SeatGeek account because I had forgotten my password.

Upon realizing my predicament, I immediately reached out to SeatGeek's customer support for assistance. To my dismay, they informed me that it would take approximately two hours to unlock my password and regain access to my account. This was highly inconvenient, as the event I wanted to attend was already underway, and I needed to secure my tickets promptly.

The fact that it would take such a significant amount of time to unlock my password was frustrating and seemed excessive, especially considering the urgency of my request. I understand that security measures are necessary, but I would have expected a more efficient and expedited process, especially from a ticketing platform like SeatGeek.

The lack of immediate access to my account put me in a difficult situation, and I was unable to purchase tickets for the event in a timely manner. This not only resulted in my disappointment but also meant missing out on an experience I was eagerly looking forward to.

While SeatGeek is generally known for its wide selection of tickets and user-friendly interface, this particular incident left me with a negative impression. I believe they should consider implementing a more streamlined process for unlocking passwords or provide alternative methods for urgent situations like mine.

I hope SeatGeek takes customer feedback into consideration and finds ways to improve their password unlock process, ensuring that users can quickly regain access to their accounts in situations where time is of the essence.

Absolutely terrible! NEVER USE THIS SITE. If I could give negative reviews, I would. I bought tickets to a huge game for around $200 and almost a WEEK later they inform me because of some technical error, the tickets aren't available. This technical error = trying to make money off a higher buyer.

We ordered tickets on line; several emails on our phone to get seat geek app,
Seat Geek sent us to AXS to get tickets; then ended up getting the wrong seat. TOO MUCH, just so you can save paper. Never ordering from you again.

I purchased 2 tix to Adele at Staples for 09/20/16 -- they were close to 1K. AFTER I purchased the tix, I was reading reviews for SeatGeek and needless-to-say, was a bit in panic mode. The eMail I received confirming they were sent had a blank tracking number! I was finally able to track down the fed-ex number and you can be sure I tracked that on an hourly basis. Well - the tickets were delivered; and, they even called the day of to ensure I received the tickets and to enjoy the show. So yes, the communication could have been a bit smoother; but, all-in-all it worked out in the end and it was an AMAZING show. Would I use them again? Probably --- I just hope they smooth out their en-route communication...

I really liked the discounted price UNTIL the excessive "handling fee" hit, but all in all it's still a fairly good price and so far I have not had any issue purchasing, receiving, or using my tickets.

It was very simple to purchase tickets. Hopefully we have good seats at a reasonable price. There is a toll-free number if you have problems purchasing your tickets on their easy app

Purchased tickets for an the Iowa /Illinois game. Never received the tickets event. Tried calling several times and was told someone would contact me with refund. Two months later still no refund.

Very easy to find my seat and love seeing the picture of the field before you purchase. It was exactly from that spot. Once I purchased I got it within an hour.