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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
This was my first time buying from Seat Geek, and without a doubt it will be my last. My entire experience was absolutely infuriating. I urge whoever reads this to carefully consider buying elsewhere.
I bought tickets 2 months ago to an event I'm supposed to go to tonight. I spent over $2,000 for these tickets (which included hundreds of dollars in service fees paid to Seat Geek). The tickets were supposed to be mailed before the event by the seller. Originally, I wasn't too worried about the ticket delivery. Of course, as the event crept closer that would change. Here it is the day of the event and the status of my order shows the tickets will ship soon, support was unable to get the seller to release the tickets, and I now have to buy from another vendor... To an event that's prices are now through the roof. Oh yeah... And this is an event outside my home city that I bought plane tickets and accomodations for.
In the past 2-3 weeks I have reached out to the support team via phone and email 10+ separate times. Each time they promised they would get ahold of the seller to figure out what was going on. And each time I would be lucky if I ever heard from that same support rep again. It's clear that Seat Geek support doesn't actually have the ability to solve problems. They're their to field calls and carefully sweep problems under the rug until the buyer is left with no other options than to buy elsewhere.
I am still floored by what a bad experience this has been. Hopefully I get a refund, but given my experience so far, I doubt it.
Tip for consumers:
Buy somewhere else
Products used:
Tickets
Date of experience: December 4, 2021
Did not receive our tickets before our concert. The day of the concert I was told if the seller did not fulfill our order then I would have comparable tickets or upgraded tickets but had to wait 2 hours before the concert to give the seller time to fulfill the order. It was not fulfilled. They could not give me comparable tickets because they were sold out. At this time I was outside the stadium waiting to go in with tickets because they told me earlier that they would provide me with comparable or upgraded tickets. When I called back at 5 (because they never called me back) I was told I could get a refund or a "significant downgrade!" I was outside the stadium I had no tickets- I told them I will take the downgrade but I paid for better seats so I expect a refund of some sort. They refuse to give me one. I'm 6 months pregnant, and over the day accumulated almost 3 hours on the phone with them. It was very stressful and I will never use this company again. They just want your money they don't care about your consequences.
Date of experience: September 10, 2018
I purchased some raptors tickets for me and my friend. It was easy and simple and gave me a great deal. Only complaint, I can't access Canadian Dollars.
Date of experience: January 21, 2020
I was looking for tickets and compared other site's and their prices. SeatGeek was easy to use and compare. It turned out they had the most competitive prices.
Date of experience: August 14, 2019
Offers great value plus discounts to certain events. They show the value to all tickets and it doesn't seem like the fees are as much as their competitors.
Date of experience: August 13, 2019
I love it shows which seats are still are available and how they are colored. Transaction was easy and tickets arrived fast by e-mail and through the app.
Date of experience: November 27, 2017
On 10 January 2020 I purchased tickets to a concert scheduled for 7 February 2020. I received several emails stating that my purchase was "confirmed" and that the tickets would be delivered via the App the day prior to the show. When I opened the App, the confirmed tickets were identified in the tickets portion of the App.
On the day of the show, 7 February at 5:55pm, 2 hours prior to the start while I was at the venue, I received a phone call from SeatGeek that I did not hear. They left a voice mail and followed up with an email stating that the tickets were not released, but I would be reimbursed 120%. This really serves little purpose 2 hours prior to the start of the show while you are at the venue standing in line.
I called SeatGeek to try and understand what was happening and I was placed on hold for 17 minutes. When the representative came back on I asked to speak to a manager. I was placed on hold again for another 22 minutes before being told they were closing for the night and could not assist. The representative promised to have a manager call me the next day. No one ever called. It is now 5 days post incident and I have yet to speak to anyone or receive my refund.
In conclusion, my tickets are pulled 2 hours before the start of the show, customer service does not follow through with the promise to get a manager, no one calls the next day, or at all. There are too many other options for tickets. SeatGeek should not be one of them.
Buyer Beware.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2020
We bought tickets through their site for the U2 concert last night in Tampa. The map location & descriptions stated they were in a suite. The day before the concert we received a FedEx with a $25 MasterCard debit card. No instructions or explanation. We called them to find out about our tickets & they said the debit card was our ticket entry. We were very skeptical, but they assured us there would be no problem. Needless to say, we weren't able to enter the stadium & were told by the ticket office we would have to go in as general admission & stand on the ground floor... which is significantly cheaper seating than what we paid. My husband & I were on our phones for over an hour with SeatGeek trying to get the ticket issue resolved. We missed the entire first opening of One Republic by the time they finally provided us with comparable tickets to what we paid. They repeatedly tried to give us cheaper seats than the value of what we paid. Very frustrating & irritating start to what should have been a great evening. Do not purchase tickets from them! Go to StubHub or another more reliable resaler.
Date of experience: June 15, 2017
I received my tickets with no problem and liked having such a wide choice for the concert. Great seats too!
Went to the concert! Second row, no problem!
Date of experience: April 28, 2015
Hi Anne,
Thanks for the kind words! Glad you had a smooth ticket-buying experience and that you enjoyed your second row seats at the concert!
I thought I already bought a ticket but the next day I received a mail telling me the ticket was not available. I believe they can do better by accepting or rejecting sales of ticket without delay.
Date of experience: October 6, 2017
It was very easy to make the transaction! The only thing I couldnt figure out was how to pick an exact seat in the row I wanted. That would have put the experience over the top! :)
Date of experience: December 20, 2017
Easy and a great way to get tickets, No problem at all. Good price and good seats! Very good and East website that i would like to recommend when you are gonna purchase tickets. Very safe aswell
Date of experience: May 13, 2018
Seat I was sold had a very obstructed view with no disclosure from SeatGeek. Could see less than half of the court at best to none of the court at times. Horrible experience.
Date of experience: October 30, 2018
Only one ticket scanned. The other ticket couldn't be read. Had to wait in line for an hour to get the situation resolved. Probably won't use Seatgeek again
Date of experience: April 11, 2018
Hey Joshua, thanks for sharing your feedback. It looks like this is the first report we've gotten of anything not working with your tickets, and we definitely want to get some more information about what happened here and make sure this is resolved fairly for you. We'll be sending you an email and investigating this with you, so please check your inbox so we can get this worked out. Thank you for letting us know about this!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Easy to scan in no worries or troubles. It was great since it was my kids first game ever and taking family last min nd being to purchase and find affordable seats was great
Date of experience: September 16, 2017
Compares tickets from multiple places. Love the grading system it uses to tell you how good of a value it is. Quick and simple to purchase tickets once you find the one you want
Date of experience: November 27, 2017
I was able to pick up tickets less than a couple of hours before game time -- great options and was able to select tickets that were great value to watch games with my sons.
Date of experience: January 15, 2019
Like the fact I can show prices with fees, or without, depending on what I am looking for. Also like the detail you can zoom into for row and seat numbers
Date of experience: September 1, 2017
Found out U2 was playing in a city I was in for work travel and decided to go on a whim! Finding the best deal was easy! Purchasing tickets was straightforward.
Date of experience: September 17, 2017
It was just ok
The quantity of tickets were sort of assumed and had to go through an extra step of figuring out why it was assuming multiple tickets are required
Date of experience: February 26, 2020
Hi Sunil,
Thank you for reaching out. Truly sorry for any initial confusion with the ticketing purchasing process. Kindly note, here at SeatGeek we're a marketplace, so there are many sellers/partners who seller through our site. I see that you were looking for a quantity of 7 days. In order to narrow it down, you'd have to select the 'quantity' option about the ticket option in the main bar.
Again, sorry for any confusion. If you have anymore questions regarding the buying process, feel free to reach out to us anytime at hi@seatgeek.com.
Stay Safe,
CX Team at SeatGeek
Great seats for the Lion King! Affordable! Thank you of a once in a Life time experience. It was the first for my family to attend a Broadway show in NYC.
Date of experience: June 22, 2019
I will not go anywhere else to buy tickets. From the seat selection to the checkout process, including accepting promo codes, this is the website to use for secondary market tickets
Date of experience: May 22, 2018
I bought tickets months ahead of time and two days before the concert Seat Geek invalidated my tickets. I paid over $600 and had big plans. Do not use Seat Geek
Date of experience: June 9, 2017
Hello James. First and foremost, we absolutely want to apologize for this. Please know that SeatGeek does not have the ability to invalidate tickets. When sellers run into any issues with tickets they've sold, they're required to let us know and either offer replacement tickets or a refund to the buyer for the full price of the order and then some. We whole-heartedly understand that when you purchase tickets, you expect to receive the tickets you purchased, and that of course is always our intention. Due to the natural volatility of the ticket market, sellers do sometimes run into problems with the validity of tickets they'd sold, which is why we have our Buyer and Seller Guarantees in place. That being said, I do see that our team was able to source you some upgraded replacements for you for this order. Again, we sincerely are sorry for the trouble. Please feel free to reach out to us if you'd like any further information about the order.
This is public service announcement for anyone who is thinking about buying tickets for an event. Do NOT use #SeatGeak to purchase your tickets! I bought tix for the NCAA tournament back in Novemeber 2015 and today (3/14/16) they refunded my money and told me that the post on their website was wrong and they don't have any tickets to the NCAA tournament. So for months I thought I'd be going to the sweet 16 and Elite 8 and now I have nothing. Please do not use this website, I don't want anyone to be sad like I am now. Only good thing is that I got my money refunded.
Date of experience: March 14, 2016
Hi Jamie, thank you for your feedback and we apologize for the frustration and disappointment that this issue has caused. SeatGeek is a ticket search engine and we list tickets from hundreds of ticket vendors. We'd love to know more about the interaction you had with the vendor you purchased from and provide them this feedback about your order from them, as well. Please, please email us at hi@seatgeek.com so that we can take a closer look at what happened.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi William,
Truly sorry about your initial experience here. However, I do see that we were able to speak to you via phone and get this all straightened out. We truly hope that helped.
We appreciate you being a valued SeatGeek customer, and hope to see again soon in the future. If you need anything, kindly reach out to us at hi@seatgeek.com.
Stay safe,
CX Team at SeatGeek