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    SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 16th among Concert Tickets sites.

  • Service
    327
  • Value
    312
  • Shipping
    223
  • Returns
    256
  • Quality
    272

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
2
Neutral
1
Negative
47
View ratings trends
117
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Date of experience: 2/3/24
See positive reviews
Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Date of experience: 10/31/24
See critical reviews

Reviews (2,556)

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Reviews that mention popular keywords

customer service (256) seat geek (355) credit card (90) purchase tickets (219) promo code (35) box office (37) phone number (41) ticket prices (60)
Thumbnail of user my1525
Virginia
1 review
3 helpful votes
  • Send Message
February 21st, 2017

A long time, customer never had a problem... until recently. An expensive ticket purchase with a prime seat assignment turned out to be a General Admission event. SeatGeek didn't reveal until AFTER the purchase. Their customer service is non existent, don't publish a support number, only email. The person on the other end was clearly not equipped with the skills or the information to keep a loyal customer. Fortunately there are other options, I will now go out of my way to avoid using this search engine.

Date of experience: February 21, 2017

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hey there,

Thank you for taking the time to write this review of SeatGeek and share your experience.

This doesn't sound quite right; please give us a call or send us a note and we can look into this.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user vivianam6
Washington
1 review
0 helpful votes
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May 29th, 2018
Verified purchase

I enjoy going to baseball games and live shows often so when an app can help facilitate the purchase of a ticket in a cost-effective and time effective manner I'm all about it. Thanks for making it stupid simple and painless:-)

Date of experience: May 29, 2018

Thumbnail of user michaelm1810
New Jersey
1 review
0 helpful votes
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November 4th, 2018
Verified purchase

I was not sent digital download even though I ordered from my phone. Had to go to the box office. To top it off, we missed the first 3 goals of the game! Happened like that. It by far, the worst experience I've ever had with seat geek and I think I will be moving back to Stub Hub or see what this Gametime is all about. Sorry.

Date of experience: October 31, 2018

Thumbnail of user camiliad3
Canada
1 review
1 helpful vote
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April 20th, 2022

If I could give SeatGeek 0 stars, I would. I have been promised a full refund on my credit card for over 3 months now because the hockey game I bought tickets for was cancelled. I have messaged them and emailed them way too many times, and they're all so fake with me. Pretending they care and that they're going to do all they can to help me. They just pretend, and they're not trustworthy. So disappointed. I never complain like this but waiting for your money back when you were promised is honestly so discouraging.

Service
Shipping
Quality

Date of experience: April 20, 2022

Thumbnail of user jacquelinef60
Texas
2 reviews
0 helpful votes
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February 15th, 2019

Purchased seats through Seat Geek. Dallas concert was just re-scheduled from February 2019 to June 2019 so that they can film it for Netflix. So now I am stuck with $400 of tickets that I cant use. My only option is to try to figure out how to possibly resale them. A royal pain.

Date of experience: February 13, 2019

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hey There!

We can definitely understand your frustrations with the event getting rescheduled like this. As we are a secondary marketplace we are a bit limited on when we can and cannot offer refunds. In the event the event is rescheduled and the original tickets will be honored, we have to honor that sale as well. It's on in events where the box office is offering refunds as the event is fully canceled that we can offer a refund.

That said, we are more then happy to assist in getting your tickets listed for sale so you can recoup the costs. If you are truly in a position where you are unable to resell, we are also more then happy to discuss if there are any options available to you.

We can be reached at support@seatgeek.com or via phone at (888)506-4101

Warm Regards,

SeatGeek

Thumbnail of user khalidi3
Nevada
1 review
3 helpful votes
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January 27th, 2017

This company is by far the most despicable incompetent company I have ever dealt with. There is never a manager or supervisor to speak to you after one month of speaking back-and-forth with them they cannot get in contact with their vendor and ignore all communications from me the buyer. Take your business somewhere else this company is an absolute disgrace

Date of experience: January 27, 2017

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Khalid,

Thank you for taking the time to write this review of SeatGeek and share your experience.

What sounds very bad - please get in touch with our support team, we would love to take a deeper look into this situation.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user stephenb2793
New York
1 review
1 helpful vote
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October 29th, 2023
Verified purchase

If I could, I'd rate SeatGeek with Zero rating. I tried to use them this week three times for the same show and ultimately ended up using StubHub for the same seats because they continually sent back an 'unable to process' ticket after collecting my payment. They claim they will be reimbursing the amounts which total $1000. The same tickets were validated through StubHub/Ticketmaster. It will take additional work to follow up with SeatGeek to make sure I receive reimbursement. Total unnecessary headache. I never write reviews but want to make sure others don't fall into the same trap. I'll write a follow up if I receive reimbursement

Date of experience: October 29, 2023

Thumbnail of user jakem127
California
1 review
0 helpful votes
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March 29th, 2019
Verified purchase

Seatgeek's easy system of finding the best prices for events has been great for me. I've used it primarily for baseball and hockey tickets. Their system of using the little colored circles tells you what kind of deal you're getting (recently got a 9.2 "amazing deal!"), and they always have gotten my tickets to me quickly and painlessly. My favorite part is that they include all the fees in the price shown, instead of having you click all the way to checkout only to find that you've got an extra $10-$20 in fees. It makes the experience much quicker and easier. I always recommend this site and will continue to do so.

Date of experience: March 27, 2019

Thumbnail of user mattg60
Georgia
1 review
4 helpful votes
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July 3rd, 2016

I've used Seatgeek probably 8-10 times for baseball games and I've never had a problem. Consistently cheaper than stubhub and they show you the full price up front, rather than adding hidden "convenience fees" etc

Date of experience: July 3, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Matt, thank you for taking the time to share your experience with us and we're glad you enjoy using SeatGeek! We're always here to help and if you ever have any questions, feel free to email us at hi@seatgeek.com!

Thumbnail of user kellya46
New Jersey
1 review
11 helpful votes
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October 8th, 2015

A huge thank you to everyone who has wrote a review. I will not be purchasing tickets through here for my husbands birthday. I am very happy I read reviews before going ahead and purchasing. It really sucks that this company does business this way.

Date of experience: October 8, 2015

Thumbnail of user bobc111
Idaho
1 review
3 helpful votes
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January 31st, 2017

Expensive tickets, over $1,400 purchased and for days the order remained "pending" despite this being against Seat Geek's policy. Many emails back and forth, they continually made excuses for the "broker" not taking action. Finally called them and they said they'd cancel within 24 hours. We'll see, but this should not have occurred in the first place.

Date of experience: January 31, 2017

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Bob,

Thank you for taking the time to write this review of SeatGeek and share your experience.

What sounds very bad - please get in touch with our support team, we would love to take a deeper look into this situation.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user davide405
Canada
1 review
0 helpful votes
  • Send Message
January 23rd, 2019
Verified purchase

I've used Seat Geek 5 times now for tickets to the Buffalo Sabres hockey games. Each time has been flawless! I receive the tickets exactly as it states. Either right away if the game is soon or when they will be released as noted in the listing. Never an issue what so ever. They are my "go to" for tickets. Reasonably priced fees included up front so the amount in my cart is the amount. No hidden fees.

Well done!

Date of experience: January 19, 2019

Thumbnail of user rickr110
California
1 review
0 helpful votes
  • Send Message
February 8th, 2018
Verified purchase

As always, SeatGeek has the best prices for event tickets. Transactions are simple and you get a glimpse of where your seats are located inside the arena.

I also like the specifics about ticket delivery. It's clearly described how the tickets will be delivered (Flash Seats, print, e-ticket, etc).

Date of experience: February 8, 2018

Thumbnail of user anisham12
New Jersey
2 reviews
10 helpful votes
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March 22nd, 2023
Verified purchase

Worst customer policy in my life. Bought two tickets. The performer postponed the concert. No new dates are posted. Contacted customer service. The only thing they said, they can't refund because if you buy it no refund. You can try to sell them. But I can't even do that because no new dates. They told me to contact the performer? Like wth is that my job? I guess I lost my money. Never again. DONT PURCHASE from them.

Products used:
Tickets

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

Thumbnail of user wilfreda13
California
1 review
0 helpful votes
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June 11th, 2018
Verified purchase

Great Experience purchasing tickets from Seat Geek. Price was really good, just like the rating system showed. Only giving a four star due to having to purchase 6 tickets when I only needed 5. No area where I could select just 5. Regardless of that, we had a Great Time at a San Francisco Giants game. And yes they won!

Date of experience: June 10, 2018

Thumbnail of user johns13958
California
1 review
3 helpful votes
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August 5th, 2023

Coming from out of town for and event. My purchase did not say immediate delivery, but telling they will arrive with 24 hours of the event is scary and not acceptable. What if i have no access to print? It's funny how they glorify instant delivery but but 24 hour rule somewhere different. Try contacting them all I got was a bot

Date of experience: August 5, 2023

Thumbnail of user jacks2128
Florida
1 review
2 helpful votes
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September 13th, 2023

I purchased ticket to Cubs game and never received a barcode. Instead of refunding me, they offered a voucher. The customer service is terrible and their buyer guarantee is meaningless. Use other 3rd party ticket companies, not SeatGeek.

Tip for consumers:
Very shady customer service. Keep saying they are too busy and will follow up via email. But they don't. And only way to interact is through a chat but it goes no where. Very frustrating and time consuming that goes no where.

Products used:
Ticket but never received it

Service
Returns
Quality

Date of experience: September 13, 2023

Thumbnail of user amyk135
New York
1 review
2 helpful votes
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January 2nd, 2018

We bought two tickets thru SeatGeek that went through ticketnetwork.com. Received an email confirming the Two Playoff tickets for the Buffalo Bills playoff game. It said Thank you very much for contacting us. I'm very happy to let you know that your order went through and that it's been Accepted by the ticket seller. I've pasted your order information below for your records. Then two days later received and email that they are not available. This is after we have purchased 2 RT airfare tickets from Roc. When we called they just tried to sell me two more that were double of what I paid. Would not do anything not even waive the service fees on the new purchase. This was A terrible and costly experience. Very disappointed.

Date of experience: January 2, 2018

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Amy,

Thank you for bringing this to our attention. We take matters concerning the various vendors who list on SeatGeek very seriously, and we appreciate any comments that customers can provide about their experiences on our site - whether they are positive or negative.In order to provide a better marketplace, we are constantly working with our customers and our vendors to improve the ticket buying experience on SeatGeek.

If a specific issue becomes a trend with a vendor, we will remove their listings.

Although this does not erase the poor experience you had, your feedback will allow us to improve user experience. Ultimately, we hope to create a better system where this does not happen.

If you'd like to provide further feedback about your experience, please send information about what happened directly to our support team so it can be investigated internally.

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user josepha70
New York
1 review
1 helpful vote
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July 17th, 2016

I tried ordering tickets for Coldplay at MetLife Stadium. I've used seatgeek several times in the past and have experienced no issues. This time, I purchased tickets through seatgeek, and my order was unable to be confirmed. Funds were already taken out of my account but said that they would be refunded within a few days. So I ordered tickets again since the representative said that ticket cancellations are "extremely rare." call me lucky because it once again cancelled my order due to an inability to confirm the tickets. Once again, funds were withdrawn and I now have to wait for $400+ to return to my account.

I called seatgeek once again and they said the best they could do for this was to simply help me search and "almost guarantee" that tickets would be confirmed. No discount, no gift card, not even a promo code for having to deal with this terrible ordeal. I'm skeptical of using seatgeek ever again.

Date of experience: July 17, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Joseph, thank you for taking time to share your experience. Hearing from our customers about how they use SeatGeek and issues that they encounter helps us to improve. It looks like you had a couple order attempts that couldn't be confirmed. We apologize for the frustration. This issue is rare but more likely to happen for more popular events where tickets are "flying off the shelves." There is an authorization hold on your card at checkout to verify it and also to make sure that, if a charge were to occur, it wouldn't overdraft your account. If an order cannot be confirmed, we immediately inform your credit card company to release your funds back to you. I assure you we are always working to provide a secure ticket buying experience and it's feedback like this that helps us know which direction to go in regards to our work.

Thumbnail of user nates178
Texas
1 review
0 helpful votes
  • Send Message
September 13th, 2023
Verified purchase

I purchased 2 football tickets for a college football game 1 month prior to the event on the seatgeek app. I had figured they were being sent directly in the app and didn't check their status until the day of the event. The day of the event I discovered that I had not received the tickets in the app or anywhere in my email. After talking with SeatGeek on the phone for 30 minutes they essentially told me there is nothing they could do. $300 down the toilet and seatgeek did nothing about it. Will never order from SeatGeek EVER again. Save yourself from dealing with their BS and buy tickets somewhere else.

Service
Value
Quality

Date of experience: September 13, 2023

Thumbnail of user dianef1120
New Jersey
1 review
1 helpful vote
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August 27th, 2022

Purchased tickets for Lady Gaga in Atlanta for my daughters. Received all notification the transaction was complete, my credit card was charged, the tickets were accepted. They were never transferred to my Ticketmaster account in order to access via mobile app, spent two days on the phone with customer service. They acknowledge I did buy them, they can see them in their system. Stay as far away from this company as possible... do not use them! Still fighting for my refund, the management is a joke.

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2022

Thumbnail of user andyc203
Minnesota
1 review
0 helpful votes
  • Send Message
May 12th, 2019
Verified purchase

App is convenient, but SeatGeek taking 30% on every transaction is ridiculous. When teams sign exclusive partnerships with SeatGeek, it makes it very difficult for other reselling sites to compete and offer lower fees.

Date of experience: May 10, 2019

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

First off, thank you so much for reviewings our platform. It really helps us out to receive your feedback, and we so appreciate you taking the time to let us know about your experience with us.

We can understand the disappointment you have with fees being charged for your tickets. We know that tickets can already be expensive and with the added fees you want to be sure you are getting a decent value out of your tickets. Unfortunately fees are are pretty unavoidable, we do try to be upfront with our fee pricing and strive to outdo other platforms you may use. We do our best to make sure that the fees we charge are fair, but also enough that we can cover the costs of our services, as well as to continue making the improvements on the things that we feel make us the best ticket-buying experience out there!

We honestly do value your feedback and if there is anything else you feel we can be doing or help improve our fee setup, please reach out to us at 888.506.4101 or email us at hi@seatgeek.com

Warm Regards,

SeatGeek CX Team

Thumbnail of user dallasw6
Massachusetts
1 review
1 helpful vote
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September 30th, 2014

The rating system for SeatGeek is completely bogus. The logarithms used to created them are faulty and not credible, in my direct and personal experience. Where I know the stadium and seating experience, SeatGeek gives higher color ratings to directly comparable, poorer seats that are selling for less than the seats they rate as a "better buy". Advice, go to StubHub or Ticketmaster and do you work there. Forget about this system because it is unreliable.

Date of experience: September 30, 2014

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Dallas, we're sorry to hear that. We factor in lots of things while calculating deal score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are: historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.

If you really like math and want to learn more about Deal Score, head here: http://chairnerd.seatgeek.com/the-math-behind-ticket-bargains/

Thumbnail of user erikt38
California
1 review
0 helpful votes
  • Send Message
November 1st, 2018
Verified purchase

18 inning game with a Dodgers win. Worth every penny. The opportunity of a lifetime came along and I took it. This is the single greatest thing I have ever done or been to. Something like this may never happen again in my lifetime.

Date of experience: October 29, 2018

Thumbnail of user michaela3435
California
1 review
2 helpful votes
  • Send Message
November 14th, 2021
Verified purchase

I went through the process of purchasing two tickets to a show which were listed at $116 each. Up until the last screen, the price was $232.00. Just before completing my purchase, they added fees of $44.00 for each ticket... totaling $88.00 in fees which were not expected, and with tax the total was $324.00. They are very dishonest using this bait and switch tactic.

Tip for consumers:
Beware of their last minute extreme fees per ticket... for $116 tickets they added a $44 fee per ticket.

Products used:
Ticket purchase for theater tickets

Service
Value
Shipping
Returns
Quality

Date of experience: November 14, 2021

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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