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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Purchased tickets in one section and was given tickets in another section. Called and waited on hold for two and a half hours and was told all sales were final. The customer representative suggested I sell the tickets on their service and then buy new ones. ONE AND DONE! THIS COMPANY IS NO GOOD!
Date of experience: October 18, 2021
The extra cost to download tickets to my phone is way to much offer a less service fee would be nice sometimes vivid is cheaper sometimes the fees are about the same for the ticket
Date of experience: August 17, 2017
SeatGeek is not upfront and honest about refunds. I bought some tickets for the TSO Christmas concert for my parents and I as a Christmas gift but had to return them because plans changed and they were concerned being around so many ppl with omnicron. Before buying the tickets SeatGeek said that you could return tickets up to 72 hours before the event. This is the reason I initially went with SeatGeek. I thought if we had to cancel, they'd make it easy. But nope.
I ended up trying to cancel a week, week and a half before the event and the process has been a nightmare-or at least very unpleasant and stressful. It's a lot of money for me to waste at my age.
I am only now finding out that I probably won't be getting a refund back on my card but a "promo code" I never go to concerts so this is a complete waste of money. SeatGeek does not look out for their customers.
I honestly am not one to write reviews good or bad, but this event has made me so incredibly frustrated and stressed. I am now realizing that I am now losing nearly $300 down the drain. I'm just a broke college student who was just trying to give their parents a fun Christmas gift.
It's been about 2 weeks of me calling and emailing SeatGeek. They are not easy to get ahold of nor do they make it easy for you to refund your tickets. I won't use SeatGeek again and am not sure what I'm going to do with this "promo code" refund thing, IF I ever even get that. Lesson learned for me I guess.
Date of experience: December 27, 2021
The game was fun but $120 in fees is insane. 500+ bucks to take myself, my son and father to a game is repulsive. The fees were a huge turnoff. Will look for alternatives in the future
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2020
My seats for the cardinals game were directly behind the foul pole. My wife and I were miserable the entire game. Not once was there mention of obstruction of view. Terrible experience.
Date of experience: September 15, 2019
I ordered tickets to the Tennessee and Kentucky in a month advance when they were some what cheap and they proceed to seek my tickets to someone else for double the price
Date of experience: October 24, 2022
Prices are good when compared to other apps. Its easy to pick seats and the view we get of our seats is good. The green dots on the sections are very helpful.
Date of experience: July 26, 2018
Ordered the tickets last minute and still got amazing seats and a killer deal!
For sure recommend utilizing the app as you can easily use the app to show your tickets and even GPS to the venue.
Date of experience: January 15, 2019
Your adds are weird and awful they make people uncomfortable and it just overall is an awful add you need to get different adds I am never using your app because its weird so get different adds.
Date of experience: October 5, 2021
In July, my husband and I bought 4 tickets for the Pittsburgh Steelers vs. New York Giants game in Pittsburgh. We drove 5 hours, got a hotel, and spent Saturday night and Sunday in Pittsburgh. We arrived to the gate only to find our tickets were not good and we could not get into the game. The tickets had cost us right around $600. We called SeatGeek and they did provide replacement tickets, which I am happy about, but the fact remains that the tickets were not good and SeatGeek knew this. The replacement tickets we received were of lesser value than our original tickets, we were not offered to receive the difference back. Also, when we called to get the replacement tickets it only took giving our order number for the seats to be replaced; this tells me that SeatGeek was aware there was an issue with the seats prior to the game, but we were not contacted to change seats or given the opportunity to cancel. After this experience I will not use SeatGeek because after more closely reading the terms and conditions, SeatGeek does not guarantee the tickets.
Date of experience: December 5, 2016
Hi Courtney,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're very sorry to read about your experience using SeatGeek! We would love to speak with you about this and make it better! Please, shoot our support team a call or a quick note!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I've used Seatgeek lots of times and every time it works perfectly for what I'm looking for! I love the interactive seating chart and the map of the stadiums
Date of experience: August 20, 2017
Recently used Sg for Timbers tickets, love the system and the great seats for a competitive price! Look forward to using SG for other upcoming events.
Date of experience: September 13, 2018
Found fees for purchasing tickets high. No other problems with my experience during the purchase of these tickets. Was able to print tickets with no problem.
Date of experience: February 28, 2019
The seats were good and reasonably priced. Service fees were fair and tickets were easy to print. Better prices for similar seats as other ticket vendors.
Date of experience: February 27, 2019
Had a great experience purchasing tickets to a future MLB game. Simultaneously had up the venues website and SeatGeek had them beat! Have used Seatgeek before and will continue!
Date of experience: April 17, 2018
Have used the app before, and its been by far the easiest and fastest way to get tickets. Prices have been the best too, when compared with other sites/apps.
Date of experience: May 29, 2018
I really enjoyed the concert, everything was great, not problems at all and the staff was amazing, I went with my family and we had an amazing time, thanks!
Date of experience: June 22, 2019
I purchased Mariners tickets and I have not been able to accept them from my email. I have emailed twice to fix the issue and received no response back.
Date of experience: April 11, 2019
Hi There,
Sorry to hear you have not been able to get your tickets for the game! We are here and want to make sure to assist with that!
Please give us a call at 888.506.4101 or use the chat feature in the app to contact one of our representatives. We are happy to assist in making sure you get your MLB tickets. This season the MLB is requiring usage of their MLB Ballpark app, so our team is trained to assist you in getting your account linked so your tickets will be ready to use at the game!
I have not received my tickets and it's the day of the concert. I have written to them and I was told they will be delivered to me. Nothing yet. I can't believe it.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2018
Hi there Tricia,
Thanks so much for taking the time to leave this feedback for us. We looked into the order number you included, and it appears as though you reached out to our CX team directly, and we were able to resolve this matter for you. If this is not the case, then please do let us know so we can make sure you're taken care of here!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I purchased 2 tickets for my young kids in tow 22. I needed one ticket behind them in row 23. I was unable to purchase one ticket. Had to buy 2 more. Very frustrating.
Date of experience: April 5, 2018
Hey Stefani, thanks for sharing your experience! I'd be happy to help shed some light on what happened here.
When selling tickets on SeatGeek, sellers are able to adjust split settings by setting rules on what quantity of tickets out of the group can be sold together. This is typically done to avoid a situation where a seller is stuck with a single hard-to-sell ticket. So in this instance, if a seller has two tickets, they may change their settings so that those tickets can only be sold together and not separated, because the chances of them being able to sell both tickets together is much higher than if they allowed them to be sold singly.
As a buyer, the best way to avoid ordering from a listing that does not allow splits is to filter your search by Quantity before selecting a listing. This way, you will only see listings from sellers that can sell in the quantity you desire.
We hope this helps give you some more options for next time! If you have any other questions about how to get the best experience out of SeatGeek, please do not hesitate to let us know.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I don't think the fee you attach of almost 20 bucks is necessary. Why do you add that on the price of the ticket? Don't you think we pay enough to see concerts nowadays?
Date of experience: July 26, 2018
Very satisfied with the easiness of picking out seats and heading to the game! We love Seat Geek! Thank-you for the amazing seats to a last minute choice to take our family to a baseball game!
Date of experience: September 7, 2017
I enjoyed my experience purchasing tickets off of seat geek. I appreciate that the fees are includes in the price and there is a preview of the view of the seats
Date of experience: December 26, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Ray,
Truly sorry for any frustration regarding selling fees. Please note, selling fee's are included in ticket prices all across the Live Entertainment Industry. However, some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
We're glad that you were able to enjoy your game. If you have any questions at all, please feel free to reach out to us at hi@seatgeek.com and we'll take care of you.
Stay Safe,
CX Team at SeatGeek