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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Very simple process to purchase great and affordable tickets for the Nats! Perfect day for a ballgame, seemless process from purchase to entering the stadium and finding my seats.
Date of experience: July 11, 2017
There's no bad seating at the Smoothie King center... the price I paid for my last minute ticket was certainly worth it. I had a GREAT time!
Date of experience: October 29, 2018
Talk about Great seats and a quick response to my purchase. You're the best. Next time I'm in SEATTLE i'll Be sure to use you again. Mahalo!
Date of experience: August 14, 2019
Very easy to use and prices are much better than other ticketing platforms. Will definitely use again.
Date of experience: November 27, 2019
The fact that the tickets were available to me right away, seconds after purchasing them, was unbelievable.
Date of experience: August 9, 2017
Great price for a college student spontaneously going to a Monday game with friends. Will use again!
Date of experience: August 15, 2017
Easy purchase, clear pricing! It was nice to purchase tickets for an event like this with confidence!
Date of experience: October 30, 2018
SeatGeek has an interface that's easy to use in order to explore various ticket options and purchase.
Date of experience: September 12, 2017
The app is easy to navigate and provides more than enough information to locate your desired tickets.
Date of experience: July 26, 2018
Pretty good ticket service! Nice & quick, would definitely use again. No problems and good interactive options.
Date of experience: February 17, 2019
I'll continue buying tickets from seatgeek. Fast, good service, good prices. Availability. I'm a very happy customer
Date of experience: June 18, 2018
Had a ball... no complaints on this end... everything went well and we had an enjoyable experience...
Date of experience: January 15, 2018
Excellent. Had the E-Tickets almost immediately. Was a bit unsure about E-Tickets only but they worked fine.
Date of experience: April 1, 2018
Excellent seats and the purchase process was spot on. Overall I plan on purchasing again through SeatGeek
Date of experience: August 14, 2019
Easy to use to get tickets. I like the feature that let's you see price including fees. I will be using Seat geek again.
Date of experience: June 26, 2017
Love your app always does a great job getting me my tickets on time. Has been the best from the start. Best prices too
Date of experience: August 21, 2017
Seat Geek is my go-to site for purchasing any tickets, the customer service is always great and the prices are good. Overall awesome experience!
Date of experience: August 21, 2017
Very quick and easy to use! I don't have anything else to say so am writing this so it fills the 100 word requirement.
Date of experience: July 5, 2018
Was really only slowed down by the multiple shows and then having to find more than one seat together. SeatGeek to the rescue again!
Date of experience: December 18, 2019
I've used seatgeek for a long time now, and what separates them from the competition. They don't charge a lot on fee and taxes..
Date of experience: September 5, 2017
Although you have to find some where to print the tickets they are easily accessible via email and very quick to confirm your purchase
Date of experience: October 10, 2019
Easiest way to buy tickets it as quick and easy also made it fast to find other add ons that are available for purchase
Date of experience: February 17, 2019
Good seats for San Diego Gulls game! Would recommend and look forward to attending another game. Arens is easy to access. Plenty of parking.
Date of experience: January 10, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
