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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Great seats. Good value. Easy purchase. Easy to retrieve the tickets in my phone. Just wish the Falcons won! Other than that - no issues.
Date of experience: December 30, 2017
I wanted a ticket in the supporters section for the LAFC game... SeatGeek made it easy for me to get it... definitely will use SeatGeek again for my LAFC tickets
Date of experience: July 7, 2018
SeatGeek has always been a great and easy way to buy concert tickets! Never had any issues with them as far as buying tickets
Date of experience: September 11, 2019
I recently used seat geek and found that their website was easy to use and mobile friendly. Not to mention seats were fairly priced.
Date of experience: December 27, 2018
Purchased Bears tickets to be from Santa & then my family got COVID, so I knew we wouldn't make the game. Was very disappointed with support for many reasons. What looked like should have been an easy option of reposting my tickets on their site was not possible because they couldn't verify my bank account within two weeks. Why couldn't they put any sale funds back to the credit card I used to purchase the tickets originally?
Also frustrating, it was difficult to find online articles explaining how I could get the ticket bar code information to post the tickets on another site (Ticketmaster or Stubhub). After being on the phone for half hour, I finally got to a representative that could explain to me how to see the bar code values (had to click into each ticket one more time on their app).
Know that my getting COVID was not their fault, but didn't feel like much of a valued customer that there was nothing they could do for me except make it super difficult to repost the tickets on another vendor's site.
Tip for consumers:
Reselling them on SeatGeek will require extra time for them to verify your bank account.
Products used:
Chicago Bears tickets (didn't end up using them)
Date of experience: January 10, 2022
There is virtually no customer service in place for this company. I just filed a BBB against Seat Geek and my next recourse is to file a lawsuit.
Date of experience: September 16, 2021
I've purchased so many tix from this app and sold a few. I've only had one not great experience but seat geek quickly rectified the problem.
Date of experience: October 29, 2018
Simple n quick is all I ask for. Its what I received! Go Gulls! Did jump through a few hoops to receive and print tix. But nothing major.
Date of experience: April 9, 2018
Title says it all. Good place for tickets but they send too many emails. Ill come to you when I want tickets. Stop spamming me.
Date of experience: May 21, 2018
With the mobile app its just too easy. Tickets are saved on your phone and you just walk right in. Cant recommmed this site enough
Date of experience: May 10, 2018
Seatgeek offered the best seats and convenient parking at Suntrust Park for the Nationals versus Braves key divisional matchup. I will use it again!
Date of experience: September 12, 2019
All went very smooth and quick! Its pleasure with a site that wantso to help and do even better! Thank You!
Date of experience: December 1, 2017
Went to ER for health concerns and tested positive for COVID. Provided proof from USC Keck. Basically, SeatGeek could care less if I go and infect others. AVOID THEM!
Tip for consumers:
Avoid if possible!
Products used:
Sick w/ COVID. Could not use tickets.
Date of experience: September 21, 2022
I use the app to check ticket prices for local events on a regular basis. I like how it shows the prices after fees so there are no surprises.
Date of experience: December 3, 2017
My go to for tickets to any event! Easy process, simple interface, my only regret was taking KU +5 at home against KSU... but you live and you learn.
Date of experience: November 10, 2019
Economical prices for decent seats and view above 3rd Base. The lowest price I ever paid for a Yankees game!
Date of experience: May 10, 2019
I bought two $50 tickets, and there was a $14 service charge on each one. Insane and an absolute ripoff.
Date of experience: May 11, 2019
Very easy and intuitive, could quickly see where to sit and the angle. Took only 10 min. Nice job!
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Date of experience: August 9, 2017
I love buying my tickets from SeatGeek there the best and I trust them and tickets 100% real thanks so much and I have more family time with my family
Date of experience: January 21, 2019
I find Seat Geek quicker and easier to navigate than its competitors - I find the fees attached easier to manage and I like the added benefit of knowing what is a good deal and what is not.
Date of experience: January 19, 2018
After looking at every ticket site I came back to seat geek every time! They had the best prices, easy to use and lowest fees. Highly recomend!
Date of experience: March 14, 2018
Bought Tickets through the app easy peasy. Dont like the 20 dollars a ticket service fee. That's my gripe.
Date of experience: February 17, 2019
What an easy experience getting great seats 20 minutes before kickoff. Secure, legitimate tickets in minutes... would highly recommend.
Date of experience: September 18, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Austin,
Glad that everything with the app worked quick and easy.
We do strive to keep our fees as low as possible and at least below or comparable to other ticket platforms. In fact, should you ever find tickets cheaper then what you got them for on SeatGeek we will match their prices to assure that you get to your event as cost effective as possible!