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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Wow, they deal with criminals. They won't give you your money back if someone hacks your account. Use a credible site!
Date of experience: May 17, 2022
Click and pay. Print and way you go. Super easy. I've used this a few times now and had zero problems.
Date of experience: February 17, 2019
Got on the site, picked the seat, paid, got tickets right away. I don't know how it could be any easier.
Date of experience: January 9, 2020
Easy way to buy tickets and see the actual row you are sitting in before you buy. I would use again.
Date of experience: September 13, 2018
Site is easy to use to find the tickets in your price range and preferred area of seating. Will use again.
Date of experience: September 12, 2018
Process for buying tickets is straightforward and it's easy to set the filters to get the range or type you want
Date of experience: January 26, 2020
SeatGeek is a very effective site for finding affordable seats, I always use seatgeek as my go to for sporting events.
Date of experience: March 30, 2019
I had no problems booking tickets. Easy user friendly. Used it for different events. Printed my tickets, phone tickets also available.
Date of experience: April 2, 2018
Easy transaction and super fast to get the tickets. Great selections to compare from in all different sections of the park.
Date of experience: August 13, 2019
Everything is good except paying fees for e-mailed tickets. There is little overhead involved. Otherwise, the service is very user friendly.
Date of experience: June 12, 2018
Easy affordable tickets! Love seat geek. Best tickets and best selection of seats available for
Die hard hockey fans like me.
Date of experience: November 26, 2019
If you use SeatGeek then you will do so at your own peril and will be subject to lack of customer service and the selling of tickets using deception. I purchased nearly $5K of tickets for a prime sporting event three months in advance and SeatGeek did not adequately disclose that ticket delivery would be game day pickup only. Their position was that at an unknown point of time, an unknown seller, will contact via email (which could be directed to spam) and provide delivery of the tickets at an unknown location. They flat refused to identify the seller and allow me to make arrangements to have the ticket's delivered via registered mail to a post office box with insurance. Most companies in the industry will provide electronic delivery services and not force a "gameday situation that is totally FUBAR". To add to the misery, my purchase was a gift to a business associate and I had not planned to attend the event, therefore costing me a day's pay plus over six hours of driving expenses as I will not place this burden on a client. SeatGeek's customer service & ethics are totally unacceptable and I WILL NEVER USE THEM AGAIN UNDER ANY CIRCUMSTANCES!
Date of experience: February 28, 2020
I have always used Stubhub, however, I think SeatGeek might have lower prices and I like the way you can shop by the total seat price rather than guessing what you are spending.
Date of experience: August 15, 2018
Purchased tickets Dynamu vs Nashville FOR MAY 14 730PM. TODAYS 13 AND STILL NO TICKETS BUT THEY SURE HAVE MY MONEY... DO NOT USE THIS SERVICE
$50 EXTRA DOLLARS IN FEES FOR THIS BS
Date of experience: May 13, 2022
Buying Orioles tickets was easy, relatively fast and SeatGeek showed which tickets were a good deal or not.
Date of experience: April 8, 2018
Bought baseball game tickets. Game got rescheduled to another day for a day we could not make. Would not refund or credit purchase. Total loss.
Products used:
Service
Date of experience: April 6, 2023
I went to have my ticket scanned and I was told the ticket had already been used. Very dissatisfied and will never order here again.
Date of experience: August 19, 2018
Always the best events and simple to find tickets. I like the zoom in feature to see where my tickets are Love using seat geek!
Date of experience: July 18, 2017
Your platform is amazingly easy. I buy tickets with great confidence. I love the rating feature for the best value, it makes things super easy.
Date of experience: November 21, 2018
I just wish that you could see exactly what seats you were buying - not just the row. For a theater it makes a big difference.
Date of experience: September 26, 2017
Last year i bought tx rangers tickets, i was able to download with ease.
This yr. Transferring of tickets was and still is so confusing
Date of experience: June 21, 2019
Hey There!
We completely feel the frustration with the change, MLB has started requiring the usage of their new MLB Ballpark app this season. Which means we need to fulfill orders through that app for many teams instead of directly in our own app.
Please know we are here to help with any confusion, you can call us at 888.506.4101 or email us a hi@seatgeek.com and one of our reps will make sure to help!
Warm Regards,
SeatGeek CX Team
To this point I am pleased and ease of the process. Would like to see an easy way to print the e ticket if possible.
Date of experience: October 29, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Daryl,
Truly sorry for any inconvenience initially with your transaction. I do see that we were able to get this issue fully resolved for you with a full refund. Again, we truly apologize for any inconvenience. We're working with our sellers everyday to ensure an issue like this doesn't happen again. That said, glad we were able to get this resolved for you.
We hope to be able to make a better impression on your during the order process in the future. Please feel free to reach out to us at hi@seatgeek.com if you need anything else.
Stay safe!
CX Team at SeatGeek